N96 crash during firmware upgrade & unrecoverable

Finally Nokia sent me a text to say that a firmware upgrade - from 10 to 11 was available. I've tried to install it after first backing up the phone. During upgrade where the upgrade software continually referred to connection problems (while the Nokia PC Suit showed the connection to be in place) with about 5 minutes of remaining installation time the installer gave up. It asked me to turn off the phone and reconnect which I did. The installer could not recover the installation. I now have a phone that will turn on but just has a blank screen and PC Suit won't recognise it so I can't restore from the backup.
Any ideas? Does my second N96 have to be sent back to Nokia?
This is all becoming rather silly...

B4 you update I found this improves the way it works
before you connect phone by USB
Plug in charger and leave in (make sure its turned on at the wall socket)
1st switch to line 1 if you have 2 lines
set profile on genral
turn off password on boot
turn OFF pincode request
turn OFF fixed dial
IF you have Lights ON installed uninstall it (you can put it back after)
if You have any other prog that RUNS all the time Like Lights ON unistall that too. (eg rotate me on N95)
TURN OFF PHONE
remove SD card
TURN ON PHONE to get a clean boot with nothing running in background
now make sure you connect in PC suite mode when you plug in USB
run P C suite click on Spanner TOOLS
go down to software update
NOW WAIT if it says there is a new version or it loads new drivers
there are 5 or 6 cable drivers that it MUST load before it starts it only does that once the 1st time
Now all will go well
most of the crashes are caused by either a prog running on the phone or the pin or password being set and the phone cant reboot or a flat battery
Message Edited by ivor_bigun on 11-Nov-2008 05:27 PM
Nokia user / modder since Nokia Orange and Mobira user too before that

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Lynn - Dec 12, 2009 2:59pm GMT
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