N96 offline - can't get it back online!

Hi all - my N96 (had it about 2 months) keeps doing some annoying things:
-randomly it will come up Insert Sim and require restarting
-it will turn itself off
and the killer one
-when I restart it, it comes up frequently in Offline Mode.
Sometimes I can restart it again and get an option to continue Offline or Online, so I can select Online and use it again as normal. There is not always this prompt...this time, it's Offline and staying that way. I have restarted about 10 times now and I can't get it to come Online again. Is there an option somewhere in the phone that I can't find?
I updated the firmware when I first got it but find the thing ridiculously slow, who should wait minutes to open a text message? Am seriously tempted to take it back in case it's a dud - or are these common problems?
When I wanted the phone at my upgrade, the person dealing with my upgrade warned me off the phone saying they were almost 100% faulty...but reading here, some people seem to not have the problems that I do!
Thanks in advance for your help re: my various questions!

Not all N96 behave like this-certainly mine does not. However, there might be something wrong with your SIM card. I had an similar issue in a previous phone and it turned out to be the SIM card-it does not recognise it and it goes offilne. Other than that, try to change the settings so you can save sms to phone memory not mass memory- this helped some people..
N95,N81,N96, N97

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