N96 Screen or firmware problems

i just bourght a n96 about 2 weeks ago... it was working fine and all then after a few days it started to run a bit slow like when i slide the screen to change from horizontal screen to vertical screen... then eventually when i ran out of battery i charged it.. now when i turn it on it boots fine but when i have the screen in the normal position where i can use the number keys the screen freezes untill i slide it into horizontal mode.
i can only use the fone when its in the horizontal slide mode...
everytime i slide it into the normal screen it freezes untill i slide it back
i updated the phone and all the firmware
ive tried charging the fone for hours and hours too see if it was a power issue.
but still i cant use it with the keypad ect in its normal screen.
any solutions? i am going to take it into the store but im checking on here first
cheers

Try a format *#7370#. All data saved to phone will be erased so make sure that you have backed up all important files
Nokia n95, 5800 and n97

Similar Messages

[N95-8GO] Screen Bug, Firmware Problem ?

Hello,
I have many severs screen bug with my N95 8Go.
Firmware is V35.0.001
Phone info is RM-320.
Since yesterday, my screen lighting going off and the screen become black, zoomed or pink in random times. The screensaver is always flashing.
I think it is a FW bug, because my phone has sudden no shocks and the screen connector is correctly linked and no oxidation are present.
What you think about it ?
Do I reinstall the FW to fix this bug ?
I can't downgrade because it's the lastest FW version.
The phone isn't new, I buy it in operator store two years ago.
PS : I am French, and I am sorry if my English is so terrible

67Stras wrote:
Hello,
I have many severs screen bug with my N95 8Go.
Firmware is V35.0.001
Phone info is RM-320.
Since yesterday, my screen lighting going off and the screen become black, zoomed or pink in random times. The screensaver is always flashing.
I think it is a FW bug, because my phone has sudden no shocks and the screen connector is correctly linked and no oxidation are present.
What you think about it ?
Do I reinstall the FW to fix this bug ?
I can't downgrade because it's the lastest FW version.
The phone isn't new, I buy it in operator store two years ago.
PS : I am French, and I am sorry if my English is so terrible
Have you installed any theme into your phone recently? Some themes, which come from unreliable sources, cause problems like this.
If you haven't installed any theme, it's probably a hardware problem. So, you will have to take your phone to a Nokia Care Point.
If you want to thank someone, just click on the blue star at the bottom of their post

Nokia N96 30.033 firmware Problems And Errors....

Hi guys,
I have updated my N96 software to 30.033.
I have noticed some problems which are
1) GPS is not working?
2) Ringtone quality is not good ( Overall Speaker Quality is not good after update)
3) There is No facebook.
4) Phone gets switch off automatically.
5) Music player, videoplayer, Camera is very slow.
6) overall phone working is very slow.
The main issue is GPS not working.
Please some one help on GPS.
I hope Nokia Update Developer will read this review and they will launch a new update to solve these issues very soon with all modifications.
Thanks Regards

hey friend's and nokia !! i m very disappoint from nokia that nokia has forget to update the firmware of it's beloved nokia N96. near to Christmas and new year nokia release firmware updates of his almost all handsets and i was too expecting same for N95 and nokia N82 for his oldies ... i m still in wait that nokia is going to so anything ... but i want to ask why nokia had done such bad with nokia n96... even i m using my phone from last more than 1 year and i had fully upgrade it. and after using it from a long time i had found that more improvements should be there which are necessarily required..... i m having unbranded nokia n96 i had updated it with latest available firmare v30.033 but nothing happen it's more creapy ... so slow .. even video ringtones didn't work after activation of audio themes i had download the audio themes from nokia.com and installed them and using them after that video ringtone stop and when i recive a call it plays default nokia tone. very slow to operate i had added more then 50 bookmarks in my nokia n96 when i try to open multiple pages more then 3 phone start hanging. and tool a long time on reboot .. please make it as god as currently running nokia n95 last ver. i had reset reformat 3 keyfrmat every possibility i can do with my nokia i had done even i thought that the firmware is not upgraded well so i took it to nokia care and told them everything they suggest me for a refomat and reinstallation of firmware so they done that but nothing happen. even i m having more than 2000 sms in my inbox and when a new message arrives and when i try to open it it took around 1-2 min. to open. previously i had configured my mail box also then due to so slow resopnce in message opening i remove it. and the speed got little bit better but not up to the mark .. definately it neesd a firmware upgrade ... please nokia make it done ASAP. so please update me when it's going to be happen ... or i have to cry for a long ... u can revert me on or even contact on @ i'll be glad if u revert me ......
Moderators note:
removed email address and contact number as personal contact information are not allowed on a public web forum.
Thanx & Regards,
Sachin...

Zen Micro - Screen Displays "Firmware Probl

As an FYI for those with this issue.
Updated to the new beta firmware upon getting my Zen Micro. After having issues with Napster 2 Go, I got the service transferring the files to the Zen Micro. Listened to the files at night until I got the "Low Battery" message. Plugged it up to charge. Once fully charged, listend from about p til about 7p. The 5 minutes inactivity timer cut off the Zen Micro. Went to turn on the Zen Micro only to have the screen display, "Firmware Problem". I have rebooted, entered rescue mode and did a clean up and reboot, same error. I reloaded the firware to get back into the Zen Micro.

Meantone,
It would be worth trying a firmware upgrade, if you can, but it sounds like there might be a problem with the player.
I would advise you contact Customer Support directly for assistance.
Cat

Zen Micro "Firmware Problem&qu

Okay guys, I need your help. I have a 4 GBsilver Zen Micro (not photo). This is my second one. The original one had headphone jack issues. So I've had this unit for about 0 months. Now, yesterday I was listening to the Talking Heads when it froze up. I didn't drop it, it just froze. So I took the battery out and put it back in. It said Rebuilding Library. Okay, fine,. this has happened before. But, then the status bar froze up about 3/4 the way to the end. Then about 3 minutes later, the screen says "Firmware Problem." What should I do? Should I reinstall the firmware? Where do i get it from?

Thanks for the reply, but that firmware download doesn't work for me. As I said in my original post, my player is not recognized as being connected when it is. It is not my computer because Jukebox opens up when it detects the device and it is listed among my removable hardware.
I've downloaded the software, but nothing happens after the "select your language" prompt. It just says "Your player is not connected please connect your player" with a grayed out 'Upgrade' button and a darkened 'Close' button. I've tried unplugging and reconnecting the USB, but it still doesn't recognize that it's there.
Anyone else have an idea?Message Edited by lizzievee on 02-04-2007:29 AM

Zen: Micro....Firmware Problem, Stuck in Recovery m

I got my Zen Micro in September and I have never had a problem with it until now. I connected it to my computer to charge up this morning since the battery was running low. Then this afternoon when I got home, I turned it on and it quickly flashed a screen saying "Firmware Problem" and then it goes straight to Recovery Mode. It will not exit Recovery Mode. I have tried redoing the Firmware, but it will not allow me to.
This is the first problem I have had with the player and I have never done anything with it except upload music and play music....no trying to download new applications or software, etc. It has even been quite a while since I have put any new/took any old music off the player.
Has any one else had this problem? Can someone offer some advice? Also...would this problem qualify under the warranty for the player?Thanks!

[size="6">It Works
!!! Thanks so much for your assistance. After reading all the replies and related messages I finally gave up everything and did a search for everything that had to do with Zen Xtra and deleted it.....deleted it from Windows Device Manager, Windows Media Player, Real Player, Audible Manager, all files that had "Zen" in it....gone. I emptied my recycle bin, unpluged the player, rebooted my computer, let Windows find a driver for a "portable device" (I had already rolled Windows Media Player AND the WMP Runtime to version 0 prior to posting to the forum), downloaded the most current driver and firmware for the Zen Xtra, installed them and it works!?The really sad thing is, all this time (and yes, my time is worth something), aggrivation and stress could have been avoided had Creative seen fit to make one little note on their web site where the download is. All they would have to do is put a note in the description that you *must* have Windows Media Player version 0, that it will not work with version . I'm really disappointed in the Creative support...that really sucks. But I really do want to thank you for your assistance. You saved me from denting my wall with this thing and saved me from having to replace it. Thanks,Trax

Zen micro firmware problems, HELLLLP pleeee

i hope someone can help me...
i just got a zen micro for christmas
and it was working great
then today i was listening to a song, and i hit the pause button to hear something my dad was saying, and it didn't pause, i tried again, no luck. so i pulled the battery out and put it back in, and the screen says Firmware Problem and wont respond to anything i do. I tried downloading new firmware, but my computer like doesnt read the connection, when i plug it in nothing happens.
has this happened to anyone else?
can anybody help me?
help is much appriciated
seriously.
thank you!

nevermind i figured it out by myself
i just deleted my old firmware, and downloaded new.
is that correct?
well, it works. so it probably is right.
if not...oh well.
im floppy finished. :smileytongue:

Zen Vision 30GB Firmware Problem - No solution wo

I have a Zen Vision 30GB (not a Zen Vision M or W, just a Zen Vision). On Friday I was trying to add songs to my Zen and halfway through adding the songs I got an error on the computer saying "player not connected". So I undocked the player, turned it off and reset my computer. Saturday morning I turned on my Zen to try to add songs again and I got the error message on my Zen?"Firmware Problem" and it put me in "Recovery Mode". The first thing I did was try to reload the firmware, but when I plugged the Zen to the computer it says "docked", but I cannot move through the menu. When I unhook it from the computer I can move through the menu. BTW I am running Windows Vista 32-bit. I have uninstalled the Zen software and installed the software off the Creative website for Vista, but when I try to run the firmware it says "Player not connected, please connect player."? When I plug the player in via USB my computer recognizes it and prompts me if I want to sync my player, so there isn't anything wrong with my USB connection. The?Device Manager recognizes it however Windows Media Player does not. I get the same error message when I try to do the Recovery Tool on the Creative website. I have looked for solutions on the forums and just doing Google searches, but I have not been able to get anything to work. Please help me!? The player is less than a year old. I have never had any problems with it before, never been dropped or anything like that, so i am not sure what is going on. Any help or suggestions would be great!? I sent an email to customer support yesterday and the reply I received this morning was no help. First they thought I had the Zen Vision M, even though I specifically said I had the Zen Vision and gave them the serial number and everything. I sent them back a message today and hopefully they can help, but it is frustrating having to send an email and wait around for a reply.

Re: Zen Vision 30GB Firmware Problem - No solution works\ I recently had this problem with a player i got off Ebay. What I did was format>cleanup>reboot the device thru the recovery screen on the the player. Problem solved . Be advised this will erase all the files (music ect.) http://forums.creative.com/creativel...ap&thread.id=3
Dragonboy wrote:
I seem to have a very similar problem as you. I have a zen vision m (30g) and i also use vista. I am getting the message "firmware problem" after is tries to "rebuild". I need some major help. I ended up giving up a while ago and bought a microsoft zune. It is not as good and i miss my zen. If anyone can give me some info it would be much appreciated.

I need help , 8GB ZEN has 'Firmware Problem' mess

Hi there I'm from Singapore & I bought a 8GB ZEN from West Mall's Harvey Norman last Oct .
Eariler on , I realised that my ZEN has a 'Firmware Problem' message displayed on the screen . I try as might to reset the player countless times but no matter what , the message still appears & to make things worst I tried to call the customer/techincal support hotlines but they're closed for the day :S
I don't know what happened , it was still working fine this morning when I brought it to Uni . Does anyone know how to solve this problem ?
Thanks
Karen

If you get the firmware error, you can go into the Recovery mode by holding down the Play/Pause button while turning on the unit. Then do a 'Reload Firmware'. This will clear the firmware. Download and run the Firmware update from the Creative website for the Zen. This should reaload the firmware with the latest version.
If that fails, just bring the Zen and the receipt down to the Creative service centre and they will take care of it.

Nothing after "Firmware Problem&qu

Hi there, Ima noob, and I just recieved a second hand Zen touch and thought it was great for the first day. I started by downloading the drivers, no problem, cool now I can manipulate things. Next I downloaded an application, still no problem. I syncronized the player and the computer to try to save some of the music before I started to add and delete. Did not work right, but no worries, most of the music was not of my taste. Anyway here is the deal, I downloaded some mp3's from a file to the player and the computer said it was done. Now it is locked up and after a reset it says "re-building library" and then goes to the "firmware problem" and there is nothing after that. Neither of my computers will recognize the player and nothing seems to work. Can I retrieve this at all, or is it now a 2 day old paperweight?ThanksSteve

Well, see, now that was the problem. I could not understand how to do that. I had clicked on a link and it said to hold the power button while re-installing the battery. So I did and got no where. I may not be the sharpest hook in the tackle box, but Im not completely out of it either. Well long story short, and long searches, and many differing tries, I finally found the detail that I had missed earlier and got to the recovery screen(even that didnt work immediately). It all is working normally (as normal as it sounds like?that they can)?ThanksSteve?

Zen V 'Firmware problem'

Zen V 'Firmware problem', So, one day i was putting in some new music into my Zen V and the transfering canceled in one momment my Zen shut down and now i cant even turn him on. Now when I put him into my USB its turning on theres logo of Creative and few secs later on screen is written 'firware problem' ofc I downlloaded a new firmware but here is another problem my computer dont see the Zen, but when he is in USB it looks like he is charging battery. Can someone help me with this?
s I solved the problem, now my mp3 is charging normally.

You can see this method to rollback Windows Media Player properly.
http://www.microsoft.com/windows/win...ionofthePlayer
Jason

Creative Vision W : Stuck on "Firmware Problem" scre

I've had my Vision: W player for about a year now, with no big problems (except for the fact that when I shut it down, it gets stuck on the "shutting down" screen for about 5 minutes, where I think it closes only because it's the idle shutdown. Any help on that, also?)
Yesterday I tried teh Sync for the first time, seeing if I could syn DVD movies onto it. (I couldn't.) This morning, when I wanted to use it, I turned it on and it said "Firmware problem"
This was before coming onto the forums. Well I decided to "Clean Up" and after that it still didn't work. I tried rebooting a couple of times, but nothing. Then, it being a firmware problem, I decided to press reload firmware - not knowing what i was doing. I decided at that time that it would be a good idea to back up my files before proceeding to any other ste
ps.
After connecting it to my computer, it simply said "Storage Media - 50 GB of 50 GB" and was completely empty.
I, being devastated and helpless, found this site and decided I'll download the firmware then try reloading it again. Unfortunately the first time I tried updating it, it stopped updating near the end. I waited about 0 minutes but it still didn't finish. I disconnected my player and removed the battery because it wouldn't shut down any other way. After replacing the battery, connecting the player, and turning it on again, it simply got stuck on "Firmware Problem" on the screen.
What do I do now?

I tried doing that but it doesn't work. The firmware upgrade screen doesn't see my player as connected. I've tried having the palyer off, then turning it on, and disconnecting/reconnecting but even while it's connected the player isn't docked and still has the firmware problem screen.

Firmware Problem?! Help PLEA

I have a Creative Zen 2GB/4GB, etc.
I plugged it into my PC via USB today to charge it, and a dialogue box opened that said Firmware Upgrade Available, or something, so, naturally, I clicked Update.
After updating my player with the firmware, I took it out of my PC, because the window said to reboot my PC for the changes to take effect.
However, when I turned on my PC, I got the Recovery Mode screen:
|Recovery Mode|
|Creative Zen|
|v.2.0_0.3.|
|Clean Up|
|Format All|
|Reload Firmware|
|Reboot|
I have seen this before when I went into Clean Up mode, but, for some reason now, it wont respond- every time I turn the player on, it says FIRMWARE PROBLEM and quickly cuts to the error/recovery mode screen. I tried to reinstall the firmware, but it says the Upgrade Failed! and I tried to reboot, reformat, clean up, etc. Nothing worked.
I even tried the Recovery Tool, but it is still only bringing me to the recovery screen.
PLEASE help me. I'm at a loss!
CODY

Ok, same here. Did the firmware upgade, it failed to upgrade after the Zen rebooted, going to the great 4 options screen mentioned above. I did the clean up, format all, reload firmware. When I launch the Creative labs firmware program I get device is not connected. I press the reset button as I was advised, it reboots, shows on the display it is connected, Windows shows it is connected. But the wonderful software from Creative says "please connect device". Can you say "Bad programming"?
WTF do I do now? Pretty expensi've paper weight. Typical of Creative products I guess!!!

Firmware Problem Creative Zen Vision : M 30

Hello
I switched my Creative Zen Vision : M 30gb on today to find a firmware problem screen.
I tried to dock it with my PC but it was not working.
Tried using the reset button but it doesnt work
Tried going into recovery mode to reload the firmware but when i try to put the update on its says my player is not connected.
I tried using the MP3 recovry tool which recognizes my player but then when it tries to install the firmware it says it is not connected.
The firmware it is trying to put on says it for the 60gb model, would this stop it from reconizing my player?
It says it for a DVP-HD0004 but on the back of mine it says it is a DVP-HD0003
Could anyone find the right software because i cant find it's
Michael

The first step is to do a cleanup >reboot on the player if that don't work? then while connected uninstall thru Device Manager,reboot computer then plugin to have Windows find & reinstall the player, if that? doesn't work then format,cleanup>reboot player to see if that solves the problem. loosing files is a last resort . Whatever you do DO NOT choose RELOAD FIRMWARE as you don't have recognition from the computer & can not reload it. RELOAD firmware ERASES the firmware making the player useless until it can be reloaded. Link for resue/recovery access on player? http://forums.creative.com/creativel...ap&thread.id=3

Re-Building Library Failure/Firmware Problem on X

Hello,
I am experiencing a serious problem with a Zen Xtra 60gb. Last night when my brother booted up his player it went straight into 're-building library', not a completely uncommon experience, I know. However, this prcess failed to complete and stuck around /3 of the way through before moving to a 'Firmware Problem' screen.
Having searched through various forums I tried a few tricks:
Firstly, of course, I reset the player with a pin.
I booted into recovery mode and tried a 'Clean-Up'. This strangely cleaned 400% of the player before completing.
I also tried removing the OS and replacing it again. It is the latest firmware version.
None of these things solved the problem.
Therefore I would be very much grateful for your advice as to solve the problem, hopefully without losing the data. If at all possible, I would much appreciate someone sending an earlier version of the firmware to see if that works (currently using .20.08 ).
Windows XP currently detects the player, but presumably none of my software will work without the Firmware installed, but if someone could maybe point a way to back up the data on the player in a current state, we'd be extremely grateful (yes, I know he should have done that already).
Of course I'll ring Customer Support first thing tomorrow, but I'd love to get this solved quickly for my little bro as he's spent quite a lot of time getting everything he wants on the player and makign playlists.
That was one long message, but I wanted all bases covered. Thanks in advance...

See "firmware problem" in the FAQ post.
If you've tried everything there and still get the error then the player is faulty and needs to be replaced. Contact Creative via the Support > Contact Customer Support link on this page.

N96 Screen or firmware problems

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