N96 Update problem.

Hi. I just bought a new n96, which seems very nice, made in finland, brand new etc, however I decided to update the software via nokia pc suite. It sees the phone, and says that I can update it from my current version to a new one. However during the "updating the software" stage, when the bar is about 15% full, it says that there is some sort or recovery problem and I should try to take out my battery, reinsert it again, plug in the charger once again and press continue. Tried it, however the same problem occurs over and over again. What can I do about it?
Also, where are your repair and support centres in london (do you have any, I failed to fine them on the website)?
Many thanks

I have successfully updated my software yesterday. Now I have V11.101.098.1 and the phone performs a little bit better.
Make sure you got the latest version of NSU which is V1.4.64en. Please follow the instructions step by step. I also thought something was wrong with the NSU and the instructions when I come across the 'recovery' bit. Be patient and you will get there. It takes a few minutes, more than you thought it would. During the 'recovery' bit, leave the usb cable connected and just remove the battery and put it back on. Press 'continue' and then just press the power button on the phone only once. You will NOT see an immediate response from the phone or the NSU. This is where you have to be careful not to unplug the usb cable. Trust me after a few minutes you will see things start to move again, fast. Just before completion the phone screen switches on in 'test mode'. You will see the ' N96 Disconnected' message on the system tray through out most of the process. This is normal and you just leave things as it is.
Read the on screen instructions please. It is all there.

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