N97 cant set up current ovi account

hi, my n97 got sent in for repair, and i got a new phone replacement.
ive been trying to set up my ovi.com mail and for some reason i keep getting the box come up with username and password, then connecting, then user name and password. can anyone help?

It's not clear what your problem is. Because it 's normal to ask for your ID.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

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