N97 Crashes

Is anyone else having problems with this phone since the last software upgrade? Mine worked fine until one day in May when a new software update arrived. Ever since then the phone freezes while reading a text message, charging it, using bluetooth or editing/deleting a contact.
My phone has been back to Vodafone for repair 3 times. Each time it comes back supposedly sorted and each time i have to send it back for the same problem. They have also sent me a replacement N97, but surprise surprise as it has the same software version as the faulty one, the faults still exist.
The software version I have is 21.0.102 and it is dated 01/02/10, with a custom version date of 17/03/10.

If you've done a hard reset you will have freed up as much memory as it is possible to do, and the only DIY solution I can think of is to free some memory. Unfortunately , looks like you need to visit a Nokia Care Point, or replace the phone
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Ovi suite can't sync, n97 crash

2 hard resets later I've still not been able to connect to Nokia's all singing all dancing Ovi suite with n97. Well, I can connect it seems but whenever I try to sync anything through it either the Ovi SUite software tells me I have no hone connected & is "unable to read tracks" or the handset restarts itself.
Come on Nokia, this handset/software is meant to be a competitor to iphone/itunes. Well it ain't. Never had problems like this with iphone, ever since day one it has worked as it was meant to. Why can't nokia software be the same I wonder....
Please help to resolve this problem.
David.
N97
Ovi suite
Win XP SP2
Original USB cable

I upgraded to the new Ovi Suite 2 a few weeks ago and everything was looking rosy. Now all of a sudden I get the same issue as above?!?!?! I've rebooted the PC, rebooted the phone, what's occurring?
Cheers,
"ROZ"
N97 on GiffGaff
Started to grind to a halt until I hard reset it - still a lot slowly than my wife's iP4

N97 CRASHING AFTER UPDATING FIRMWARE TO 21.0.045!!

Help! 2 days ago my phone told me there was a new software update, so i installed SW Updater on my PC, aswell as PC Suite to back everything up before upgrading. I did the upgrade, all fine. Now the phone has crashed 4 times in the last 2 days! 3 times when i took it out of my pocket screen was blank, but the green and red call/hang up buttons were lit. Unable to use power button to turn off or on. Had to remove battery! Now it just crashed after sending a text, screen was lit and showing my inbox, but touchscreen, and all buttons (including power button) unresponsive, again had to remove battery!
I cant rely on a phone in this state, it may be in my pocket for hours, in a crashed state without me even knowing i am unreachable!
is there a way to revert the firmware, or is it worth reinstalling this firmware (is it even possible - how do you do that?), or is there a newer one available which fixes the bugs in 21.0.045??
Please help!
thanks

You could try to reinstall your firmware through Nokia software updater. After the firmware reinstalling, reset the phone.
Soft reset. Type *#7370# and the phone's lock code (Nokia's default lock code is 12345). Warning!Soft reset deletes all your phone's data!
Note; don't make any backup of your settings!
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OM 3.0 crashes N97 on start

or some unknown reasons, sometime it happens that when I start OM3, my N97 crashes completely restarting and asking to insert date, hour and so on.
Navio
Nokia N97 V11.0.021 RM 505

kelly,
Welcome to Apple discussions.
I'm not guaranteeing this will work, but a lot of crash problems can be solved by trashing a corrupted .plist file. Go to HD > Users (your account) > Library > Preferences, and move the com.apple.iWork.Pages.plist to the Trash, empty the Trash and restart Pages.
-Dennis

I need help. My N97 won't start anymore...

Hi,
I've got a huge problem.
I tried to install a language pack for the dictionary (Spanish - English).
As you probably know, one has to download it from nokia.com. After getting the .sis file, I started the installation. And what happened?? My N97 crashed...
So I thought I should take out the battery inorder to reboot the OS...
But now I can't start my phone anymore. I just see the word NOKIA and thats all.
I searched everywhere inorder to reset my phone, but really nothing....
I found this: /discussions/board/message?board.id=smartphones&thread.id=141381&view=by_date_ascending&page=2
Having read this, I assume that I can forget to ask you... since it is not possible to reset it manually.
Sarte

Very vague.
unless you give more info and explain what has happened, it is doubtful that anyone can help.

Regarding the N97 phone back up

I honestly didn't want to start a new topic but I didn't know where to post this either..Bear with me here.
Ok so I have my back-up set to only "messages" and "contacts"..so does it back up the messages in the E: drive or does it only back up the phone memory which is the C: drive? cause I have all my messages saved in the E: drive.. and as for contacts I think that explains itself..I mean I'm sure it does a back-up on all the contacts..Am I right?
So, my main issue is which Messaging Drive is being backed up?
I have searched for a thread similar to mine..but with no avail..and if there is a thread that I could've possibly skipped, then I apologize.
Thaer.
If my post was useful hit the kudos button, Please.
N97 (Black)
RM-505 (Firmware 20.0.27)
Solved!
Go to Solution.

navio1973 wrote:
@ sillbit: In the last days often my n97 crashed and the only way to restart it was the hard reset. Only once I lose the message on e:, luckly I made the backup with pc suite the same day losing only 1-2 messages, but the other times I always found them on e:.
Interesting. But you do know that a hard reset don't affect E:? So if you have your messages there, a hard reset shouldn't touch them, so they should still be there anyway.
But I have tried several times, and the backup with OVI suite really don't seem to work. Could you check one thing? When you do a backup, make sure you check the box for backing up the messages. Then try a restore, and see what boxes you have to pick between when doing a restore. Messages aren't among them when I try.
It might also be a problem because I use Ovi Suite, which is what was delivered with my N97, so I don't use PC Suite.

N97 Mini Crashes

Hi,
N97 Mini is crashing on following scenarios
1. Take the contact list, Search someone & make a Voice call with any one of his / her numbers, hang the line, quit the contact list. after some time the phone goes to sleep / restarts.
2. Take the call by swiping while the phone is locked. After the call is serviced the phone hangs indefinetly
If somebody in Nokia is reading this. Please provide a remedy for the same.
Thank you.
Regards.. Mahesh

I have the exact same problem. This is an annoying. issue. Hopefully an update of the firmware will eliminate these problems, however Nokia should give a date for the release. I also got a new problem now. All my music saved on my SD card was earlier detected by the music player, but now, of some reason, the music player says there is no songs available. the only way to open my music files is to use the file system and open it from there. I can't see any reason for this to happen, but this is the case.

N97 NAM with crash issues... Anyone else?

My N97 arrived today and aside being fairly impressive (and having a manual marked as a draft copy for some reason), it's been... A pretty unstable experience. I'm having sporadic but fairly frequent crashes, most of the time either fading to black and rebooting, or having some sort of freeze so severe it causes the image on the LCD to just fade away before going dark and hanging there until the power button is held to force it off. I've done a format through the home screen, in case some of my older apps were giving v5 headaches. Doesn't seemed to have helped just yet. Anyone have an idea if this is hardware or a bug in the initial firmware?

http://share.ovi.com/media/broadwing.public/broadwing.10002
This is the fairly visually impressive crash I've been seeing with GPS apps. Using Ovi Maps 3 here, but that's just what I was using here... Can even happen in the camera app with GPS on. Note that the error occurred before I loaded Maps 3, so that's not a cause.
Apologies for the quality of course, I'm more a stills sort of guy.
Message Edited by broadwing on 12-Jun-2009 10:53 PM

N97 + Maps 3.01 no gps signal and crash

On maps 2.0, N97 works perfectly.
Then I upgraded to Maps 3.0, GPS gets cutting off, so navigation is not useable, and cant get GPS fix/ signal easy. Even in open areas, need wait for 15 minutes and need to move the **bleep** n97 around to have some GPS signal.
Then yesterday i upgraded to Maps 3.01, No GPS signal at all! And when I press Options > Tools > Settings > Navigation maps crashed and goes back to standby screen.
Well, with all the bugs accumulating of the N97, we can burn this piece of **bleep**.
Moderator's note: Do not attempt to bypass the language filter. Offensive word bleeped.
Message Edited by concordia on 25-Sep-2009 11:13 AM
Solved!
Go to Solution.

http://betalabs.nokia.com/betas/view/ovi-maps#betadownload
did you try this version? it seems to work much much better on my phone. maps 3.0 or 3.1 were a total waste for me. but this beta release actually seems to do its job
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

N97 mini crashing??

hi
not sure if this is normal but i got a phone 2nd hand so not sure if its the fault from the previous owner or they're prone to this but does the n97 mini crash or freeze as mine seems to! and is quite slow?! i have to turn it off and on again for it to work?!
the guy i bought it off said it did this to him a cupla time and to 'update it' ??? only few weeks old?
is this normal and if so how do i update it? lol
any help much appreciated!!
thanx
Amy

Don't think there is anything wrong with your specific hand-set. The N97mini notoriously crashes about once of twice a day on me.
Before you are getting started: My only use is email, web browsing, checking the train schedule (a java application) and occasionally listening to music on a bluetooth handset. Nothing fancy but is something that the N97 barely handels. I don't dare to use it for anything more fancy. It really is a shame that so much R&D went into this flagship. I would blame it on symbian but all the symbian devices I owned sofar (Psion, Revo, P800) were actually pretty stable.
I'm glad for you that you bought it second hand.

N97 mini OVI maps 3.03 - 3.04 update crash

N97 mini phone with latest firmware (12.0.110.C01.01) through Ovi Suite or directly thorough phone software updater offers update for OVI maps to newer version. From 3.03 to 3.04
Both ways excellently download install file ~9Mb, but the install process crashes.
Any solution?
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...
Solved!
Go to Solution.

If I'm looking: Menu > Settings > Application Mgr. > Installed apps. - what incidences of either Nokia or OVI Maps do you have installed already?
I see neither Nokia, nor Ovi, nor any Maps at all.
So nothing even worth trying to remove.
And plus to all - My Nokia was on touchscreen warranty repair - so it was like new from box.
Before warranty there was this problem and after receiving from warranty - same problem.
Only I restored backed up contents before trying tu update OviMaps...
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...

N97:Ovi Maps crashes after a few seconds

On N97 I had Ovi maps working like a breeze for some weeks now. All of a sudden I see this behaviour. Open Ovi Maps, see the main page, click on My Location the map appears a message about connecting might cost you something and the Ovi Maps disappears.
What should I do the get Ovi Maps working againg. Oh, btw Internet works just fine.

The original maps app that came with the phone will always be there (like music player or photo viewer or web browser) Maps 3.04 works fine on my N97. Best way to install is to remove (as you said you did) all Nokia/Ovi maps from Installed Applications, then download Ovi Maps 3.04 Beta from Nokia Beta Labs. Then use Nokia Maps Loader on PC to first remove old maps, followed by downloading and installing the map data for your region onto the phone (the stuff the Maps app uses to find where you are and to navigate) to avoid having to download 'on the fly', this speeds everything up and avoids data usage. Maps should then work fine ! Well it works for me !!
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

N97 photo browser crash..

Hello all,
This is my first post here anyway I'll get to the point..The original photo browser that came installed keeps on shutting down on me whenever I zoom into some photos.. not all..and no the photos are not corrupted, does anyone have a solution that can let me keep my music, my photos, and my contacts, and messages?
I already did a complete back-up on my contacts, bookmarks, calendar, and messages.
I did not back-up the settings and files, so that the bug does not come back again if it is related to any of them.
I seriously hate formatting the phone..I did it once before I found out about this bug..and I don't want to do it again if the bug will still be there..any ideas??
Am I the only one with this problem?
Could it be because of the firmware V12.0.024?
will it be gone in the next firmware update? should I wait? If so, when is the next firmware update going to be out?
I KNOW I asked too many questions..I just seriously hate this bug..since I take a LOT of pictures.
Thanks..
Thaer
If my post was useful hit the kudos button, Please.
N97 (Black)
RM-505 (Firmware 20.0.27)
Solved!
Go to Solution.

no this is not a new issue, it has been present in all firmware updates so far starting from v10....there is really nothing you can do, it is a bug and a serious one at that. it has yet to be addressed. hopefully in the next update.
next firmware update hopefully will be released in sept/october and this one is supposed to be major. including skype native for n97 and hopefully much more. right now we can only speculate but hopefully it will deliver and fix those annoying bugs like the photo browser.
Message Edited by radical24 on 25-Aug-2009 07:12 PM
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

The Solution of ( N97 system crashing - self resta...

Hi
First of all thanks for chanchan05 which his advice help me in this problem.
Second : I'm not sure that it will work with all people ( It's working fine with me till now . So I'm sharing the solution with all of you )
let's go
It's a very stupid problem, while you are using your mobile suddenly it shows some blue & red lines then it shutdown and start again. And it happens randomly. And every day it happens many times.
I tried to format the mobile (soft & Hard) and reinstall the F/W
everything I tried.
But chanchan05 advised to check the mass memory. I did it. And it's working fine with me till now. And till now my mobile did not restarted itself for three days. WOW
I just want to share the solution with all. Maybe some body facing this problem. And it will help him
it's very simple
1-connect your N97 to the PC (Mass storage mode)
2-Go to my Computer right click -----} laaaaast option (properties)
3-tools ----} error checking ----} check the two options
4-check error
if it works with you make me happy and inform me me here
thanks to all
Solved!
Go to Solution.

You should not mark your own post as a solution , it is misleading !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

N97 Camera Crashes Phone

When I slide my camera cover open the camera application starts but it only gets as far as the black screen with a few icons on then the phone freezes for a few minutes before resetting. Opening the camera app from the menu so it uses the secondary camera does the same.
I've done a hard reset on the phone and tried to reinstall the firmware but the NSU will not let me as its already up to date.
Is there anything else I can try before visiting a repair centre?

Having the same problem just like many other N97 users out there.
There was even a youtube video showing this.
Hoping this would be fixed on the next firmware update.

N97 Crashes

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