N97 email icon wont budge
i'm having no real troubles with my n97 which i got first thing this morning. Been playing with it pretty much constant, no real freezes and not had to turn it off or take out the battery at all, however there is one thing that is bugging the hell outta me.
I set up the email for my hotmail account (had the same on my n96 for the past wee while) and when all emails are read, the icon telling me i still have an email is still there on the screen, i click it, and expand where it says 'new e-mail' and still it wont budge?
anyone else have this probem, or indeed a solution?
Finally found the solution to this. (Well for Gmail atleast.)
The N97 defines your account settings automatically from the information you give it. However it sets certian parts of the incoming and outgoing connection settings incorrectly.(such as outgoing security and port number) Adjust your N97's settings to these to solve the issue:
Select 'Connection settings' > 'Incoming e-mail.'
Enter your address (including '@gmail.com' or '@your_domain.com') and password.
Select 'SSL/TLS' for your security (ports) and define your port as '993.'
Select 'Back.'
Select 'Outgoing e-mail.'
Enter your email address (including '@gmail.com' or '@your_domain.com') and password.
Select 'StartTLS' for your security (ports) and define your port as '587.'
Select 'Back' and change any other settings according to your preferences.
Send yourself a test email. When you open it, the new email icon should disappear.
Message Edited by thefitfreak on 21-Oct-2009 05:09 PM
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My email (and messages) icon wont clear. It says I have 19 unread messages and the only thing in my email are 2 unread messages.
I have done the following:
Deleting everything in my message folder
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Solved!
Go to Solution.You are very much welcome!
Would you mind, though, saying specifically what worked? The KB I linked for you was not terribly much different than my first reply to you -- so I'd like to know what worked for you so that I can provide that quicker to others in the future.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Got a strange problem with my 5800. The new email notification icon on the front screen doesn't go away.
Gone into email and connected then deleted all the mail I had, but the icon remains.
Using the latest v31 firmware.
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I noticed 4 days ago that I stopped receiving emails from the 4 accounts I had set up on my Blackberry Torch 9800 (one official, 2 yahoo, 1 gmail). I could see the icons and send test emails but I wouldn't receive them on my phone. If I checked on a PC I would see the test email in my inbox, laughing at me. Here are the steps I've taken:
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Of course all these steps are generously peppered with battery pulls.
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Welcome to the BlackBerry® Support Community Forums.
If the service books are not updating successfully there may be an issue with your account/BlackBerry data services. I would suggest contacting your service provider for further investigation. If they are unable to resolve the issue request to have this issue escalated to BlackBerry Technical support for further trouble shooting.
Let us know if you have any question.
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Hi and Welcome to the Forums!!
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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I would start with taking a look at the settings to make sure that you are able to send and receive messages. If everything looks good then the next step would be to remove the accounts and add them back in. Take a look at the article below for more information and details on how to troubleshoot your issue further.
Get help with Mail on iPhone, iPad, and iPod touch
http://support.apple.com/en-us/TS3899
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Hi All,
Need your help again.
I have got a "new email" icon on top left hand side (along with number 1 written) & a "red colour star" icon
on my office email messenger, but the thing is I have no unread emails. The count of the unread increases
when I get new emails from office. As I open all the unread emails, this count decreases, but ultimately
stays again at 1, along with "new email" icon & "red colour star" icon.
I have already tried the following (in the same order):
1) I deleted all my office emails from my BB, but still the problem continued
when this did not help,
2) i deleted all the emails from my other BB email messengers (gmail/hotmail)
when this did not help,
3)switched off my BB with the power button,
when this did not help,
4) I took out the battery (with BB on)
when this did not help,
5) called up the service provider, who sent me "service book" for re-configuration, (after I took
out the battery again with BB on)
Now the last option I can think of is, have the office email id removed from my BB & then reconfigure
again.
But is their any other solution.
Thanks for reading this big help request.
Jssethi
Solved!
Go to Solution.Try this
Go to menu, main message folder, press menu again and view folders
Check in each folder if you have any unread mail.
If not check if you have any saved messages, go to menu, applications, saved messages.
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
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