N97 Factory Problem?

Hello,
I recently bought a new N97 and from the start it seemed to be very weird and different from what I expected.
First of, my N97 does not have the standard themes that I keep seeing in all the presentation photos and videos and that I like. The white theme is plain white, the black theme is black theme, and the widgets transparency cannot be set.
Second, I lack any photos, wallpapers and videos. Nothing. Zero! I cannont even check out how the video player is performing.
Third, I get all this weird content from Ovi Store... O only non-official and bugged applications, nothing from Nokia. If I check out the personalization or audio/video sections, I only get asian wallpapers and stuff!!!!
Fourth, my widgets (like Facebook or AccuWeather) have TONS of problems, like:
- they keep the internet connection always on
- if somehow they disconnect from the internet, they never connect again to update their information
- they block all the times
Obviously I have firmware updated the device. When I realised that the firmware update (either via PC or OTA) does NOT reset the device (HOW IS THIS POSSIBLE????) I did a hard reset manually.
Still no change.
Is there any chance my N97 is... somehow... different, or this is how every N97 acts like?

Formatting the Mass Memory from within file manager sorted it. I then downloaded the Facebook and Accuweather Apps from Ovi Store and it's sorted that little problem out.
My next problem is, Nokia Music Manager doesn't recognise my phone being connected so I cannot put my music back on. Ovi Suite Sync doesn't work either. Anyone got a suggestions for that? It's visible to PC Suite OK though.
Nokia N8 on O2-UK
Firmware 022.014

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N97 GPS Problems - Hardware or Software?

Sorry to start yet another thread on the N97 GPS problems, but reading through all the threads there seems not to be any clear conclusion as to whether or not the issue is a software/firmware one, in which case potentially fixable, or a hardware one, in which case the phones have to be sent back and replaced.
My personally feeling is that it's hardware. Some people have no issue but many have a problem. I have the same issues with losing the satellites, poor GPS accuracy, etc. both with Ovi Maps 3.01 and with Google Maps, which again to me points to a hardware fault. Updating firmware from v10 to v11 made no difference to GPS performance.
So, I wonder if people agree with me that it is a hardware issue and the phones have to go back, or if there is some hope of it being a software issue and thus being fixed?
Anyone had any success in sending back an N97 for replacement because if the GPS issue? Mine is a UK 3 branded N97 black, free as part of a contract, and I have a feeling that 3 are likely to resist replacing the phone if they can.
Mark

I believe that the GPS problem in N97 not a hardware problem but a software problem with the Nokia (Ovi) Maps 3.
Below explanation why:
I have been using Nokia Maps 2.0 on my previous phone – E71 for more than one year. It worked pretty well and stable. One important remark – it is important to configure the server for AGPS under Settings well...
About one and half month ago I decided to install on my E71 the newest Nokia (Ovi) Maps 3.0. And ... immediately my problems started. The GPS performance worsened – I was continuously getting messages about GPS lost, recalculating and usually concluding that I am on a parallel road to the road which I was actually driving – horrible...
Also my colleague with N82 made the same mistake (installed Maps 3.0) and got the same problems.
Because of this problems I have removed this new version on my E71 and went back to Nokia Maps 2.0. And guess what? - The problems were gone!
Two weeks ago I bought my N97. It comes only with Maps 3.1 so I was expecting problems. And ... indeed I have them all. Bad thing is however that I cannot go back to Maps 2.0 on N97...
I tested GPS accuracy with three different phones (N97, E71, E75) and two versions of Nokia Maps. What I can see is that its normal to be about 80-100 meters on average. This is not a specific N97 issue! And apparently should not be a problem because Nokia Maps 2.0 works great even if this application shows accuracy of 100 m. Probably thanks to the Assisted GPS.
So my conclusion is that it is not a hardware problem but a problem with (a part of) the software of the Nokia (Ovi) Maps 3.x ! Maybe with a GPS Driver? Or the functionality of the assisted GPS?
Message Edited by concordia on 16-Aug-2009 04:04 PM

Shipping or factory problems?

hi i have been waiting for an iphone for way to long i was wondering if you guys are having factory problems because like my local rogars and apple store only get like 2 at a time and i have been waiting since the release in canada. and they don't no when they get a shipment in and there so un organized i guess i will keep waiting but my problem is that i want to get the iphone 4 before the next one comes out then wait another 4 months . i am a pretty loyal apple customer but this is getting ridiculous

Apple launched in several more countries at the end of September which is reason the stock for Rogers has been trickling in. I dont know if it was Apple or Foxconn that dropped the ball forcasting client demand from the carriers but its bad when customers wait several months for an iphone. The best options are to keep an eye out on Rogers.com for stock or drop by Rogers Plus stores. The latter of which typically get stock on Mondays if you live in the East and for those in the West stock usually arrives on Wednesday. I gave up going to Apple stores because people line up 6 hours before the store opens with the hope they may get an iPhone. I had better luck at the Rogers Plus store in my area. I stay away from third party resellers due to past experience.

Error -1 after software installation: Factory problem in IPAD - Support in Lima,Peru?

A new IPAD black 32GB VRZ was bought in Las Vegas Fry´s Electronics in September 2012. IPAD was moved to Peru after purchase for personal use.
After a month of use, IPAD restarted by itself, then I tried to reinstall the software via ITunes. Software was recovered but during verification the installation abort showing error -1.
I contacted local Apple local support in Peru and they informed me that I have an origin factory problem in my IPAD and the only solution is to replace the IPAD. They asked to Apple headquarters the guarantee application however they were informed that Guarantee does not apply in Peru, because IPAD was bought with Verizon in Fry´s Electronics???. Guarantee for IPAD with Verizon is blocked for equipments located in Latin America ???
Apple representative gave me the option that guarantee could apply if I returned to Fry´s Electronics in las Vegas to make my complaint. By obvious reasons, I will not make such a long trip from Peru to USA to get the replacement for the IPAD.
The other option they recommended me is that Customer support from Verizon informed to Apple headquarters to deblock the guarantee for this case in order that the local Apple representative can assist me.
I need a contact in Verizon who can support to me for this problem in Peru and solve it. I will appreciate to get an e-mail or any recommendation which can help me in this issue.

A new IPAD black 32GB VRZ was bought in Las Vegas Fry´s Electronics in September 2012. IPAD was moved to Peru after purchase for personal use.
After a month of use, IPAD restarted by itself, then I tried to reinstall the software via ITunes. Software was recovered but during verification the installation abort showing error -1.
I contacted local Apple local support in Peru and they informed me that I have an origin factory problem in my IPAD and the only solution is to replace the IPAD. They asked to Apple headquarters the guarantee application however they were informed that Guarantee does not apply in Peru, because IPAD was bought with Verizon in Fry´s Electronics???. Guarantee for IPAD with Verizon is blocked for equipments located in Latin America ???
Apple representative gave me the option that guarantee could apply if I returned to Fry´s Electronics in las Vegas to make my complaint. By obvious reasons, I will not make such a long trip from Peru to USA to get the replacement for the IPAD.
The other option they recommended me is that Customer support from Verizon informed to Apple headquarters to deblock the guarantee for this case in order that the local Apple representative can assist me.
I need a contact in Verizon who can support to me for this problem in Peru and solve it. I will appreciate to get an e-mail or any recommendation which can help me in this issue.

N97 Teething Problems....help please!

I recently acquired an N97 that I use for business purposes. There were so many apparent defects with the first phone, all put down to software, that my supplier has replaced the handest. Some of the difficulties remain on the new instrument.
Caller Display. When someone, who is in my contacts list saved to the phone, calls me only the number is displayed on the screen. How can I get the phone to show the caller's name associated with the number in my contacts list? Am I missing some obscure setting, or I am doing something wrong? My memory is not good enough to remember the 400+ numbers in my contacts list and put them to names before I answer the phone; and sometimes you need to know who is calling!
Bluetooth. The bluetooth keeps undocking in my car. When it does, a simple re-docking will not work; I have to introduce the phone to the car all over again. When it is docked, I have no access to the contacts list, last 10 numbers etc. My car is a 3-month-old 'luxury' executive model with a high-spec factory-fitted communications suite. I am sure that this is not a car fault as I have had the system checked by the manufacturer, and the car's system works fine with other phones including BlackBerry, Samsung and NDA Vario. Surely we must have reached the point, technologically, where a new 'state of the art' car can talk to a new 'state of the art' phone seamlessly and without the fuss I am experiencing.
Nokia is not impressing me so far!!
Can anyone help?!!
JerryC

Hi, I don't have this problem, but believe it may be your settings. Open contacts, select options,and set as follows, Contacts to display and Default saving memory both to phone memory. Name Display First Name Last Name. Now I believe that if memory in use is sim it only displays number, also if sim memory AND phone memory are used your phone will see two or more contacts to one number and so just display number. OK one more point if you have multiple numbers for one contact then Edit the contact to have several numbers, ie work home mobile etc or edit each numbers name to something like First name- Jon Smith, Second name-Home .Then Firstname- Jon Smith, Second name-Mobile Etc. I use the first method and attatch all tel numbers and e-mail addresses to one contact, when I call someone with several contacts I have the option to select the number I wish to call or the e-meil address I want to E-mail to.
Bluetooth- I work in the motor trade, all bt systems in all makes of car do not work with all makes of phone !!. However most do and Nokia is usually good. Again if settings are correct on phone as above , you should be able to read your contacts, as for disconnection/connection to bt have you gone into bluetooth settings ?
Line is menu--settings--connectivity--Bluetooth--select centre icon to left of spanner(paired devices)--highlite required device--options--set as authorised. Thats it just exit. Hope this helps
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
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Yet another strange N97 wifi problem!

Hi,
I have a problem with my N97 that doesn't seem to be addressed yet.
I tried to connect via wifi to an internet connection, somehow that connection got placed in the "uncategorized" section under "destinations." SO i chose "move to other destinations" -> "internet" it sorta got moved since I don't see it under "uncategorized" but it doesn't show up under "Internet"!!
I still see the signal when I scan for it, I clicked connect but after I type in the WEP key, it doesn't connect, in fact the thing hangs (only way to get out is to press hang up key). I also cannot add it to access point. Anyone had this problem? I tried restoring factory defaults but doesn't work. Any help?
Thanks in advance!

I hope you've checked that it is not a 'Protected' access point.
By the way, why don't you simply delete this connection and then search again for that wifi signal?
Wish#1: MP3 Tag Editor capable of editing ratings.
Wish#2: Android type Video player, highly efficient player capable of playing all formats.
Wish#3: Without Google Maps (and products), no gadget is worth keeping.

N97 hardware problems

Just bought a new N97 last Friday and already having all the main problems that are had with the phone i.e the GPS lock problem, keyboard rattle and the phone's camera already has a scratch in it. I havn't even had it a full week yet. I emailed the place I bought it from and asked about the new backplate that fixes all but the keyboard problem adn they said there is no way to tell what batch of phones have the new backplate on them.
My question is does anyone know when the revised N97 might reach the market? I'd say if you could get one that has the v20 firmware preloaded on it from the factory then I would have the modifications. How long does it generally take for the new firmware to reach the current market? Thanks.

I ripped a strip from an envelope (i.e. 2 sheets of paper thick) and placed that over the battery then placed the cover on. This seems to get rid of the squeeking when I am typing on the keyboard.
Hopefully it does not catch fire! (it shouldn't)
The upside is if anyone asks for a piece of paper - i've got mine.
I love my purple screen, 1/2 day battery, sketchy touch screen and $800 price tag - I call it my Lumia 900

N97 Mini - problem autolock with security code

I bought my N97 Mini last week. It works perfectly except when I activate autolock with securitycode, the phone refuses to react, when the autolock is activated of course. Only when I remove the battery I can reboot my phone.
I've contacted both the after sales service of the store where I've bought my phone as Nokia Careline.
Nokia referred me to a Nokia Care Point and the after sales service of the store proposed to give me a brend new phone.
I've chosen for the new phone, but the problem remains the same (sometimes it works, but sometimes it doens't).
I have the newest software (V10.0.020 on date 14-10-09), edited version 10.0.020.C01.01 (via *#0000#).
I can't continue te be given new phones that don't work properly.
What should/can I do more?
Thank you for your help.

and problem
when phone startup and not enter lock code the screen is off when used unlock key to open screen not open screen

N97 Widgets problem

I've Nokia N97 with V12.0.024
A lot of times the phone stops responding and I've to take out the battery to restart the phone.
After the restart, when it loads the widgets on the main screen, the pics on the Favorite Contacts widget disappears and in the Music Widgets it dosn't show the media buttons or anything else.
Its irritating becuase after sometime most of the widgets stop working and the phone starts to respond very slowly.
So far only solution I've seen to the problem is to format the phone and restore everything again.
The frequency of formatting the phone has gone up to once a week now.
If anyone else is facing the same problem and know a solution pls help.

im facing the same problem..every damn day...all he widgets stop working after every 10 hrs or so..and sometimes my phone doesnt even respond..neither do i rcv ne calls..I have to take the battery off twice a day 2 make sure its working fine..unfortunately thr is no solution to this..and neither is nokia bothered 2 take this into note..greddy company have got the money..and to hell w/ thr loyal costumers.

I cannot turn it on!!!n97.(problem with hard reset...

hi guys..this is my **bleep** prob..i had a n97..the problem is it wont start at all...ive tried the hard reset but it wont work as it could be..ive tried a million times to hard reset but it still cannot..the phone only stuck at the Nokia..then it stuck there forever until i get this problem solved..is they anyone that has any ideas about this thing..??

Erm.. I'm not quite with you johnjoel. From what I understand, the problem isn't sorted at all??
First, What was the inital problem, and when did it occure? - Did you install anything on it before it happened? Did you upgrade the fw?
Anyway, your phone's stuck on the boot screen. Usually there's nothing more to do other than take it to a Nokia care point as mccoy did, if the hard reset fails.
But do you have a memory card installed? If yes; pull it out and try another hard reset. if it works, you will most likely have to format the memorycard.
If you don't have a memorycard installed or the trick doesn't work; leave the memorycard outside the phone and pull out the sim-card too. Try another hard reset. - If the phone boots without it, but fails to boot with it, even when you've just performed a successfully hard reset, I would try another simcard if you have one spare. - If the phone does not work with that simcar either, you will have to take it to a Nokia care point.
If i did misunderstand you, and you have sorted it out, let me know by posting here, and I will remove this.
If youre not sure if you do the hard reset correctly; let me know.
Cheers.

N97 mini, problems with Cellular Line portable blu...

Hi everyone!
I just bought a portable bluetooth hands-free by Cellular Line for my N97 mini but, as soon as I registered it, I had problems. In fact when I received a phone call my phone started ringing, while the bluetooth didn't and I could only answer from my phone... The hands-free didn't work because I found out that the cell phone saw the bluetooth as an headset! How can I solve this problem???

vicky27691 wrote:
Sorry but I can find, after clicking accessories, only headset, headphones,wireless car kit, music stand, tv-out, loopset and textphone.
My bad, I wondered what was set as default profile out of the above listed options.
Happy to have helped forum with a Support Ratio = 42.5

N97 CHARGING PROBLEM

when i put my n97 in charge the charging light comes on like usual however after a while the screen turns all white and the nokia sign also comes up like usual but then it only shows one charging symbol and when i press the switch on button the screen goes completely black with the nokia sign still there and then the nokia sign goes away as well.
my phone just doesnt charge and i have also tried it with a usb to charge but i get the same problem.

It is looks like hardware issue! And my opinion if you still have warranty you should will go to care center! I will be do it if be i have this problem. Try also will do hard reset.

N97 picture problem

Hi all.
Ive had my N97 for a few weeks and i'm loving it.
One problem i do have is with the picture viewer.
Ive uploaded pictures with no problems and on the phone they are in the downloaded folder which is fine.
How ever today ive gone to delete a few pictures and for some reason it now had a generic picture with a line through it.
I cant delete it or access it.
Ive gone through the phone manager to see if its there but its no longer there.
Ive tried turning the phone off and taking the battery out for an hour with no joy.
Has anyone had this problem and what did you do to correct it.
if it makes any difference its on the mass memory.
Cheers

dangerousdriver wrote:
Wow, why are you counselor's so touchy?!
have you considered that not everyone is an expert on forums!
The line from you in the following thread below is slightly necessary don't you think?
But don't expect to find a golden solution, because none have been discovered yet, ***which you will find out if you actually try to search***
If someone asks a question you could either try and answer without the sarcasm or not bother replying at all.
Ok. So we could choose to just be quiet, and then you'd scream about nobody answering.
Or we could point out that the subject is already being discussed somewhere, and if you make a very small effort, you'd find as much an answer as anybody have managed to produce yet.
But instead you expect us to repeat everything that we have already written once more, just because you are lazy.
It don't take an expert to understand the search function. You just type in some relevant words above, in the search box, and fire away. How difficult is that???
So instead of being arrogant and touchy, why don't you actually take the advice offered, and see if you can't also become a contributing member?

N97 mini problems

My n97 mini having startup problem when i switch on it starts restarting then after 4 5 times error appears 'startup failed contact the retailer'
Second problem is in app mgr installed apps doenst open
Please help me on these issues

Hi, try this method... but be aware that procedure will format your C drive and E drive.
If you’re unfortunate enough to encounter a problem on your Nokia N97, a hard reset maybe what you need to do. This wipes the entire phone memory and settings fresh to how it was (or should be) when you bought it. It’s also useful if you’re also unfortunate enough to have to send away your Nokia N97 for repair or exchange, or maybe in future you maybe selling it and don’t want your information/details/media stored onto your device for someone else to access.
The traditional method won’t work as the N97 doesn’t have the old keypad. After you’ve backed up your data onto memory card/pc/ovi, turn your phone off and simultaneously press these four buttons circled in red.
Caps shift
Space bar
Delete button
On button

N97 photo problem

This might be a simple issue, but i wont know until i ask.
Transferred some pictures over from N95 onto N97 and when i goto my photos, when the screen loads you have the icons of the 2 hills in grey then the image appears when loaded. apart from on some images the icon changes to green and a black diagonal line through it.
any ideas?
Solved!
Go to Solution.

well i guess i spoke too soooon didnt worked i deleted that file which u said. it didnt work it still shows the deleted image as a corrupted file symbol with a diagonally crossed line. Also i tried the step one more time where in i deleted the file and then restarted the phone but still it didnt worked out, any other way? My prob is i copied pics from n95(without dupplicates and negatives i.e. without the folder called _palbtn...). simply images and videos but they r not being shown in the photo menu instead it shows only three files which were there prior to copying these files. same is for videos. shows only one which was there prior to copy. I think my phones gallery is not getting refreshed. Any other soln. i have latest firmware i.e.12.0.024 also i tried formatting the 32gb hard drive once, it worked well for few days but again came back to the problem. idont want to submit my phone to nokia care centre which will take a day or two to get cured. kindly any other solution please.........

N97 Factory Problem?

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