N97 firmware help

Hi all.
So in South Africa, we have Vodacom and MTN who are our biggest mobile service providers. Both are full of nonsense. So I got my N97 from Vodacom with the old firmware 10.something and the MTN version already has the V11.one. We have different product codes for the phones compared to the Euro ones. I want to do the firmware upgrade but apparently I have to use the RSA product code in order to do this. Thing is, Vodacom hasn't even approved the latest firmware (even though their competitor, MTN has!) so my warranty could void if I update. I was wondering if by using the Euro product code, it would change my RSA device product code?
I'm just a little stuck, would love to hear of any help at all, even from someone at Nokia.
Btw, do I need to backup or does this device allow for a FW update that keeps all my information?

yes you need to do a back up always when youperform such operations on your phone. my advice to you is WAIT, it is a very expensive device and you will VOID your warrnaty by changing the product code. keep on calling your provider and keep on annyoing them as they are hte only ones that can release the update for your phone. again choice is yours but i would not adivse it as it will VOID your warranty and you will no longer qualify for free service if needed in case something happened to your phone. out of pocket expenses can get very high for high end phones.
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Similar Messages

N97 Firmware update, help needed!

hi,
i have following problem... i am a mac user, so i cant update my firmware.
got a pc from a friend, windows xp service pack 3, to update my firmware... installed the new ovi suite from beta labs, works good, phone recongnised etc....
if i try updating from ovi suite, i get following error when the programs wants to download the software: internal error 625.
when i try to update through nokia software update app, it can connect to the phone, but then can't identify my nokia n97...
so both ways aren't working. does anyone have a clue why?
thanks
alex

I also have the new MBP with the C2D, and i checked everywhere to see if i needed the firmware upgrade, and couldn't find it anywhere. All the references that i found were toward the old MBP, not the new one. One question about your boot camp tho, does your cpu constantly run at about 75% load in windows, because i just installed boot camp with XP pro today, (NO problem with firmware that i found) and i was always under load. Might be something to look into.
PS, mine is 1.12f5, just like yours

Need to rollback firmware on N97 PLEASE HELP

PLEASE! PLEASE someone help me to go back to v11
My phone restarts every 60 seconds after updating to v12.
I don't have time to do hard reset.
I need to rollback the firmware.. but how?

First of all, if you did the update via NSU then try and re-install the firmware. That might well solve the problem.
If not, you need to try a reset.
If the reset still doesn't cure the problem then you need to take the phone to a Nokia Care Point. Only they can roll back the firmware. There might, however, be something wrong with the phone anyway, and they might be able to put that right.
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Problem updating Nokia N97 firmware over the arir ...

OK here goes,
I'm having some real problems updating the firmware on my white nokia N97
I recently bought it of the web as a 12 month contract onto t-mobile (not there website though) in th uk
After noticing some problems i googled and noticed a firmware update had been released on 1st july 2009
I tried to get the firmwae over the air (OTA) via typing in *#0000# and selecting check for updates. I get no updates available for nokia and t-mobile (unsure what the difference is?)
So i heard try using nokia software updater.
i downloaded latest version 1.6.13 and installed it on a windows vista 32-bit home premium laptop ok
i have also installed all of the stuff that came with the cd with the phone (ovistore etc )
when i plug the phone into the laptop i get four options (PC, media, usb and something else) first time it ran it installed the necessary drivers and so therefore when i now plug it it just connects as expected.
so the laptop is detecting the nokia n97 at this stage
when i then load nokia software updater click next i put the phone into general mode on full charge with a sim card in it and click next again to detect the phone is pc suite mode
after about 2 minutes it says it can detect the phone although i can go to my computer and traverse the folder view!
i can even set it off looking for the phone pluggin it in and the autoplay options of vista will kick in in the background detecting the phone (ie outisde scope of nokia software updater)
i have tried all different connections mode pc suite mode etc different profiles nothing. tried it onto different pcs with different windows version on it. tried reinstalling software updater
my software version is 10.0.012 and my product code is 0587240
interestingly when i goto the can i update on nokias website it says no i have the latest version when i supply this information. weird
im kinda in catch 22 because there is a bug with pc usb detection of the phone in version 10 but i cant update to version 11 because of this bug
its driving me nuts any help greatly appreciated
thanks in advance
Cheers
kyle

kyletindle wrote:
i did a hard reset using *#7370# and locking code 12345 and the phone did reset but software updater does still not recognise the phone whilst ovi suite does and nokia sync etc
to make matters worse it has broke my facebook app error: undefined
mega
just what i wanted cheers nokia
It will break your facebook as you have re-formatted the C: drive of you phone. Was you facebook installed to the E: drive by any chance?
Go to OVI Store and re-install it.
It may be work installing it from OVI Store then un-installing that one to clean off the mess you have been left with post formatt and then re-installing it fresh from OVI Store.
As I always say. Before doing a re-format always uninstall all apps/widgests before doing a hard reset or factory reset.
I also do a this and a factory reset before firmware updates to clean my phone. Should really do a hard reset/format as this would be cleaner still, but tehn I would have to do a lot more set-up afterwards.
N97 (Product Code: 0585262 (Voda UK)) FW 12.0.026
95 8Gb (Product Code: 0558787 (UK)) FW 31.0.018
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Next N97 firmware update?

It has been ages since I got my N97 and yes we all know that Nokia admitted that it was a complete failure as a phone let allone a flagship but still they could help in removing the bitterness from us a little bit.
It has been ages (or it seems so) that the N97 got a firmware update. I mean the 5800 got one recently for Christ's sake!!!
I am really hoping that an update (a really GOOD AND MAJOR ONE ) is around the corner.
Is it possible to get an expected date Nokia?

I wouldn't hold out much hope. And if/when the update is released, there will be a further delay before your network deigns to pass it on (unless you have an unlocked N97) ...
Nokia Black locked on 3(UK) firmware v 11.0.021
RM-505

N97 Firmware updates but Ovi suite and SW update t...

I have updated my firmware to the version 11 twice now. Once using the Ovi suite and once using th PC Suite Software updater. When I go to the SW update app in my N97 it still says "Phone Software - Important" but the details just say it's the same firmware update I've already gotten. I'm thinking this may hinder my ability to get the new NGAGE, Maps, etc. updates. How do i fix this?
Thanks for the help!!

try this *#7780# default code is 12345 you will not lose any data, you will have to reset your settings possibly. and then turn the phone off for few minutes. turn in back on , go to the software update in the application folder and refresh the avaliable updates by going to options on the left hand side. see if this will help any
oh and btw you have updated your phone you can check this by *#0000# pluging this in if it is v11 you are good to go
Message Edited by radical24 on 15-Jul-2009 03:51 PM
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

N97 firmware bugs

Hi all,
I updated my N97 to firmware v2 and it experienced the no ring and impossible call problem.
So I did a hard reset that fixed the problem but since then, the phone act strangly:
the screen light itself every about 10 or 20 min!
it is impossible to connect the phone to wifi.
I try to soft reset, hard reset, I format the mass memory, I reinstall the firmware, but with no result.
It seems that it is impossible to change the firmware back.
So a hard reset does not bring the phone back to factory settings because the firmware is still v2.
Does anyone has an idea?
Please help me.
Flyingd.

My bugs are as follows for version 12.0.024
-Cutting numbers with the internatioal extention within the contacts renders them un-pasteable losing the important contacts.
-changing the predictive txt word within the writer then adding grammer like the question mark copys the word twice and adds them on to your text. Also, when you hit plus button to add a symbol it changes the text to the next word and upon pressing back-space it refuses to acknowledge it for change back forcing you to delete the word and rewrite it!
-The fataly flawed lens cover.
-After accidentally adding my country wrong at the begining I was unable to change it with out a hard reset and resultantly was consistently redirected to a foreign language version of the websites i wanted to view.
-The facebook widget never showed any updates on the main page.
-Can not scroll sideways through the photos like the n97 making navigation slow and cumbersome.
-Horrendous ovi store excuse for an application store
-The web browser sometimes refuses to get past the white screen during its startup (since the hard reset this hasn't happened, although it has only been 1 day).
-The drawings saved with a messy noise around all the lines drawn.
-Guitar game has no audio even when audio option is set to on.
-Guitar game is gone after hard reset (among other things)
Perhaps one or two of these might be my own doing, I restored a backup of my n95 data, user files, contacts, bookmarks, settings, calender, notes and messages before I even used it (this was the only way to get my contacts back for me)

N97 firmware

Hi all,
Just upgraded my phone from 5800 to N97. Wanted to update the firmware to v20, but either way i do i, NSU or FOA, it says the latest is v12. Is there another way i can get the v20 firmware, or what could be the problem???
Regards,
Craig K

Follow the instructions at:
http://europe.nokia.com/support/download-software/device-software-update/can-i-update
This will tell you if there is a newer version of the firmware for your handset.
Do you have a branded N97? If this is the case it may be that your provider has not yet authorised the v20 firmware update.
Hope this helps!
Nokia N97 (RM-507) v 22
iPhone 4 (Coming Soon) - Lemon N97 - SE - Nokia 8210 - Nokia 7710 - Nokia 5100

N97 Firmware Upgrades after V20

Are there any chances of a firmware upgrade for N97 after V20 which will further increase the speed. The kinetic scrolling is still not very smooth and sometimes the screen freezes for a second or two. Anyone facing a similar problem ?

Nokia usually continue to update/improve software with anew model at least for 2 or 3 years, don't know what the next one holds, but I believe it is imminant, V2.1 due this month I believe. My phone's worked pretty well since V2.0.
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N97 Problems - Help Needed

Hi. I was hoping someone could shed some light on the problems I am having with the N97. So far I have had 3 of these handsets since my contract with Vodafone started on 1st July and quite frankly, Vodafone customer service is appalling. All 3 handsets I have had have had the faults listed below but I seem to be getting nowhere with Vodafone about them so it seems Im going to have to fix them myself. Here goes with the faults......
*   Key lock slider is slow to respond.
*   Phone in general works very slowly
*   Applications take 20-30 seconds to open, even standard ones that come inbuilt on the handset
*   When typing text messages, I can tap the keys on the screen to type the words, then put the phone down and watch the letters appear ever so slowly on the screen about 20-30 seconds after I have tapped them in.
*   Calls are dropped mid conversation, even with minimum half signal
*   Phone freezes, then resets itself. On restarting, all messages are deleted and email settings wiped. I have tried looking back to c: (I store my SMS on e: and don't have f: which is the memory card slot) and they are not there either. They are just totally wiped from the handset.
I have read about firmware v12 being available but when doing software updates, either over the air or using software updater on the PC, I am told that I am on v11 and that is the most up to date.
If anyone can help with any of these problems, then I would love to hear from you. Maybe you could also tell Vodafone too because they openly admitted to me just this afternoon that they knew nothing about the software versions applied to the phone. So much for "technical support"!
TIA

Blimey, it must be bad if you are getting worse signal on Vadofone than you did with T-Mobile! Ive had 2 contract on T-Mobile and their signal is pretty poor where I am.
Good to hear Im not the only one who is having problems with an N97. I think I will pay a visit to the nearest Vodafone store soon and set up camp in the shop until they sort out my problems. Im absolutely against them repairing my phone though, purely because the one I have now (my 3rd) is a reconditioned phone that has apparently been through all the tests and checks to make sure its working, and it obviously isnt. I dont want to waste time and be without a phone for however long, only to get a phone back that has all the same problems I sent it off with.
Im really pinning my hopes on the v12 update fixing my troubles but to be fair, if it doesnt, then having 3 phones all with the same faults suggests that Nokia have made yet another lemon.  I will never have another Nokia, and will definitely not take another contract out with Vodafone.

N97 firmware update complications

I'm not sure if its just me having this problem but its been doing my head in for ages and I can't work it out. Basicaly I've had my N97 for a while and attempted to update its firmware to the latest version but this is where I have problems.
I copied all my contacts, pictures etc to the Nokia Ovi suite. I then followed the instructions it gave me when i clicked update firmware. I then plug in my phone to the PC using the USB. It then says its updating, gets to 15% and then says its lost connection to the phone even though the USB is is still connected and untouched.
I'm using Vista and my phone is still on version 10 and really wants to update it. Thanks if you can help

Try Nokia Software Updater, you can still backup with ovi. If problem persists remove all nokia software from computer, dowload Nokia PC Cleaner, then re-install Ovi suite 2 and NSU. I had a conflict and this worked for me. Hope this helps.
Good Luck
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N97 Firmware update 2.1 problem

After updating the phone with the latest firmware, an installation started and then popuped with "System Error"
Later on i figured that my clock isn't right, so i tried to open it and pop "System Error"
Does anyone have this problem or am i the only one?!
One more thing, whenever i try to go for settings, it HANGS like crazy!!!
I HATE IT

in home screen :
options = edit content = add widget = profile .... and restart your phone .... that's it
n.b: without restarting your phone, you'll see clock and profile only but you won't be able to see date
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Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

N97 Firmware Update - What's Working!

I've installed the firmware update v11.0.021 dated 15-06-2009.
Here a brief report on what I've found working so far on a black Euro model which I'm using on the Optus network in Australia.
1) Long key press now working to select a number on virtual keyboard
2) Backlight still iffy - sometimes it is working with one full click of the lock switch instead of two or three clicks.
3) Voice command working after a soft phone reset with microSD removed.
4) Signal strength appears to have improved as I'm now showing 2-3 bars in a bad reception area that previously only ever registered 1 or none.
I'll add to this as I discover other things.

Hi all
When is this firmware getting out to the rest of us? I have decided not to use this phone untill I get it updated coz I was begining to hate it, kept crashing on me, I have already put pen to paper so Orange own my a?@ for the next 18 months.
C'mon Nokia you promised us an iphone killer, made us wait for months then go and deliver a half baked phone, what happened this time??
I turned down the Iphone for the N97, so please get it up to speed.
Hit Kudos if I Helped out.
Nokia 3310-> 8810->N95->N95 8Gb->
Nokia N97 Black v21.0.045 RM-505 Code-0585162 (handset No 3)

N97 Firmware Update v12

Hello,
Through various sources, I learned that v12 firmware was released on 17th August. Till date, I have not been able to update through NSU as it says that my phone is already up-to-date ! I thought that maybe this had to do something with the product code of my device and that the firmware was not probably released for India. To my surprise, my friend who happens to own a N97 himself happily updated to v12 !
I did a little background research on product codes. To my surprise, his phone had product code 0575724 while mine has product code 0587487. Upon googling these product codes, I found that
0575724: RM-505_APAC_INDIA Black
and
0587487: N97 India CV B
Both are RM-505. Now can anyone please explain to me what is it with two different product codes for a device same country ? In India, we never get branded phones in contract with a service provider. Hence, that possiblity is also ruled out. Also, can anyone let me know, when to expect the update for my device and why do I have to deal with some bugs and slow device when my other friend who lives nearby enjoys the latest firmware ?
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My Phone History
6030 -> N70 -> N95 8GB x2 -> N97 -> N8 | E7
Solved!
Go to Solution.

vin_eme wrote:
Well still v12 is not available for 0587487 CVB black model . Wish Nokia takes care of this disparity among same model of the same region but with diff code sets. Really wierd.
Indeed ! Can anyone explain to me the difference between APAC and CV models ?
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My Phone History
6030 -> N70 -> N95 8GB x2 -> N97 -> N8 | E7

N97 Firmware update - E: Mass memory 100% full -- ...

Help!!!
I just did an firmware update on my N97 to v11.2.021 and when the phone restarted I got a message that E:\ (mass memory) is completely FULL.
And my F:\ (a 1GB memory card) shows corrupted. **bleep**!?? I'm glad I didn't store anythign important there.
I looked up via the File manager and sure enough, the E:\ (mass memory) show 0 MB free. I opened it up.. but I can't quite tell what's takign up all the space.
I see a few weirdly named/weirdo character filenames.
Can somebody please help?!! Is there a way to roll off the update?!

Okay.. here's what I've done. The phone was working alright after the update (maybe just a tad slower) and I didn't notice any other issues except for E:\ filling up.
After a while.. when I'd use File Manager in the phone to browse to E:\.. I got a (memory corrupted) message. So my E:\ was pretty much done/gone.
So I did the hard reset *#0730# and then from the File Manager.. did a 'Format Memory' on E:\ and this cleaned E:\ up.
BUT... all my pre-loaded US map data is now gone. The lady at the Nokia Flagship store had told me the N97 came with pre-loaded US maps. They're all gone now.. oh well.
But i'm still effin annoyed that the update didn't work though.. so Nokia still gets a thumbs-down in this department.

N97 firmware help

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