N97 Firmware updates but Ovi suite and SW update t...

I have updated my firmware to the version 11 twice now. Once using the Ovi suite and once using th PC Suite Software updater. When I go to the SW update app in my N97 it still says "Phone Software - Important" but the details just say it's the same firmware update I've already gotten. I'm thinking this may hinder my ability to get the new NGAGE, Maps, etc. updates. How do i fix this?
Thanks for the help!!

try this *#7780# default code is 12345 you will not lose any data, you will have to reset your settings possibly. and then turn the phone off for few minutes. turn in back on , go to the software update in the application folder and refresh the avaliable updates by going to options on the left hand side. see if this will help any
oh and btw you have updated your phone you can check this by *#0000# pluging this in if it is v11 you are good to go
Message Edited by radical24 on 15-Jul-2009 03:51 PM
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Similar Messages

Ovi suite and the N97

Has anyone else encountered problems with Ovi Suite? I installed it on my PC from the disc in the box with my N97 all seemed fine first time I used it to back up then on the second occassion it would not load. So I deleted it from PC and installed it on my laptop. First backup was fine, then today tried to open Ovi Suite to backup phone and check for software updates and it fails to load. Also there is a new version of Nokia Software updater that it tried to download and also failed on installaion.
Just wondered if anyone else was having problems?

http://europe.nokia.com/get-support-and-software/download-software/nokia-pc-suites
http://betalabs.nokia.com/betas/view/nokia-ovi-suite-20
i am not sure which version came with your phone but these links will take you either to ovi suite beta 2 update, or nokica pc suite. either one is good i tend to use nokia pc suite more as ovi suite still has some growing pains to go through. you can reinstall ovi or install pc suite and remove the ovi suite if you have any components left on your computers first.
Message Edited by radical24 on 20-Aug-2009 06:52 AM
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

E75 update using ovi suite always errors 12017

Any idea why I can't get my e75 to update I always get error 12017 using ovi suite on vista or windows 7

I am using an N97.
Just updated my Ovi Suite to Version 3.0.0.284 today. The *#0000# --> Check For Updates command from the handset states "no updates available". Yet when connected with USB cable via Ovi Suite, I am informed that my handset needs to be updated from its current firmware version of 20.0.027.218.04 to version 22.0.110 (quite a few versions different, eh??).
My first gripe already is the inconsistency between what the handset reports and what OVI Suite reports.
Second of all, trying to update the device then via OVI Suite also gives the dreaded Error Code: 12017.
I too was a loyal Nokia fan for many years (10+), but my next handset in August this year will most probably be a Samsung.
Being a systems developer myself, I simply cannot comprehend how absolute utter **bleep** software such as a) Symbian and b) Ovi can be distributed by a reputable company such as Nokia who have all the resources (financially and otherwise) at their disposal to make their handsets a success. Is no-one monitoring the quality of their programmer's efforts, allowing non-QA'd software to spread its wings and enter the wide world to come and make our lives miserable?
Damn Nokia.
Regards,
J-L

My ovi suite or software updater can't detect my f...

hi,
i just download nokia ovi suite, nokia software updater, and cable driver.
but when i update the phone, the program is not detect the firmware.
my model nokia is Nokia C3-00.
the lastest firmware i update is V 07.20
i want to download V 08.63
thankyou
(sory my english bad)

Unfortunately your dad has bought you a counterfeit phone.
It isn't a nokia, it does not contain nokia parts and it doesn't have a nokia operating system so it isn't compatible with nokia software. It is impossible to make it work with nokia software,
The reason I can say for certainty that it's a fake is because it gives you the "webcam" option. Nokia's do not do this but fakes nearly always do.
Best thing to do with the phone is to bin it, we cannot help you with it here.

OVI suite and Sync

i have noticed that there are issues with the sync capabilities on the OVI suite and it actually completely destroyed my database of contacts!
i had to go back to my main pc and do a complete wipe on all of the contacts with PC Suite instead.
it seems that the mapping still has issues, specifically, for USA, the zip code is mapped to go before the city, rather then after the state! had to go through all of my contacts on outlook and manually fix each contact so that when i needed to print mail labels, etc, that it would print correctly.
after you clean it up, the sync is fine, unless you sync between multiple laptops/pc's. then the OVI suite mixes up all the info and deleted some contacts, and changed some info within the contacts...for instance, if there were 2 different email address/phone numbers/etc. then suddenly, i had both of the email addresses the same!
anyone else had these challenges? is there a fix?

Noticed on a few other topics extra information has been requested. I hope the majority is in my first post but here is the extra.
Nokia Ovi Suite 3.0.0.284
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows 7 32-bit Edition
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.7600.16385
- Mozilla Firefox 3.6.13 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.1.7600, Build: 16385), In use.
- Toshiba (Version: v7.10.12(T)), In use.
Detected USB drivers:
- Default Hub Driver for USB 6.1.7600.16385
- USB Modem Driver 6.1.7600.16385
- EHCI eUSB Miniport Driver 6.1.7600.16385
Outlook 2010
Device: Nokia N900
Firmware: PR1.3

OVI suite can't update the support softare on my N...

Whatis that ?
A few days ago everything was ok...But now ;
everytime i startup ovi suite and connect my N97 i get the error messag:
"Installation Failed"
Support software installation failed.

/t5/Nokia-Ovi-Suite/Unable-to-update-support-software/td-p/711586
This is a known issue without any solution yet.. But as per my experiance there is no problem in the functionality... If any problem try the Nokia PC Suite instead...
--------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

Apparent problem with Ovi Suite and Win 7 64 bit

Hi
Apologies if this has already been covered, but i have searched quite thoroughly and i haven't come across the specific problem i'm querying.
I'm running Windows 7 64 bit, with PC Suite 7.1.51.0, which runs just fine.
I intend to upgrade to the superb N8 when my contract comes to an end in 6 months, so i'm just doing my homework.
Apparently, the N8 will only run on Ovi Suite, NOT PC Suite.
Now if anyone disputes this and can convince me that the N8 works perfectly fine with PC Suite, then read no further, please just respond! (Bear in mind the OS i'm running though).
As nice as Ovi Suite is, i've managed just fine so far with PC Suite.
Otherwise, please let me explain the problem i am having:
I installed Ovi Suite 2.2.1.23. When i run it, it shows the main screen, and you can just make out a small window appearing in the middle saying "Nokia OVI".
It is then that the program stops responding, eventually displaying the error message which reads:
Runtime Error!
Program: C:\...
This appication has requested the Runtime to terminate in an unusual way.
Please contact the appication's support team for more information.
Judging by the similar stories of Ovi crashing (not finding one where the program fails to open, though), i think it is related to the fact that i'm running Win 7 64 bit; but i could be wrong.
I have tried installing it in compatibility mode, then (failing that), running it in compatibility mode, all to no avail.
Is this a problem that Nokia know about? If there is an intended fix within 6 months, then that'll be fine.
Otherwise, do any of you clever people know any work-arounds?
Any further questions you need to ask, please don't hesitate.
Many thanks
Steve
Nokia Enthusiast
Solved!
Go to Solution.

Pinpointing the problem may be very difficult as Ovi-Suite appears to be extremely unpredictable.and getting Ovi-suit tu run an sync properly seems to be largely a matter of luck.
I have just set-up three brand new identical HP workstations for our Geo-Information Department.
All were set up from the same disk image with only Win 7 Pro Office 2010, then directly Ovi-Suite as our Geo-Information guys insisted on Nokia handsets against our advice.
On one, machine Ovi-Suite crashed on launch and was unable to run at all.
on the second, Sync to OL 2010 failed consistently.
ont the third, everything ran fine with an N97 but an N8 was not recognized
So i got curious and run tests on one machine: I installed the same disk image a total of six times (clean win7-64, clean Office 2010 3 times, Office 2003 three times)
Office 2010
the first time i had the crash on launch, second time OL2010 sync fail, third time it ran ok.
Office 2003
First time notes sync failed, second and third time all was ok.
So the issue is definitely with Ovi-Suite and it appears to be pure luck whether is runs or not and if it runs at all, whether it syncs or not.
Syncing OL 2010 seems to be much trouble prone than OL2003, 64bit appears to be much less stable than 32, onb win 7 it seems to have slightly fewer issues than on XP.
We have NO issues with any other sync software (Palm, BB, Fruit, S-E, Microsoft, even Nokia PC-Suite).
None of the software is run with admin privileges (as we just do not give admin rights to users). If software requires admin rights to be installed, it is done by Data Center employees.
I'm afraid one's best bet to get Ovi-Suite running is trial and error, or if the handset supports it, use PC-Suite, which is what we do.
Ovi-suite users, according to our logs, generate over 70% of our smart phone related support calls, even though they are only 6% of our smart phone user base.
As a result, we currently have all Nokia handsets that do not work with PC-Suite and require Ovi-Suite blacklisted in our organization, meaning we won't support them in any way. Installation of any flavor of Ovi-Suite is prohibited on user PCs as long as it does not become more stable, reliable and less of a resource hog.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

N97 sync with new OVI suite

I had my N97 mini and my laptop syncing fine. I have installed the latest OVI suite and now I cannot get the phone into PC suite mode. The OVI suite seems to think it is connected OK but when I click the icon I get a message to change the phone to PC suite mode. The laptop does not see any of the phonrs drives. If I switch the phone to mass storage mode, the laptop sees the drives on the phone.
I have tried re-installing the OVI suite but the result is the same.
It seems to be the phone rather than the OVI suite as the computer does not see the pnone in PC suite mode.
Any ideas?

Hi pbhadley
I am not sure whether this will solve your problrm but you could try this once.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and Ovi suite (hopefully) should detect your mobile properly now.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi suite and N8 won't sync.

Hi everyone! I have my N8 working perfectly and i have successfully installed ovi suite 3.O.O.290.
When I connected my N8 o the PC it's been detected and the drivers installed! Ovi suite then asks to follow some steps... and then in the low end of the window i have an N8 logo saying CONNEXION! Here is my problem! It will saty stuck at this particular step and won't connect or go any further! I have been able to perform the phone update from ovi suite but i can't sync contacts photos or anything. Phone's content won't appear! THX

Hi latsauteh ,
I am not sure whether this will solve your problrm but you could try this once.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC/Ovi suite (hopefully) should detect your mobile properly now.
if it does not help you can try with NOS3.1 beta
http://betalabs.nokia.com/apps/nokia-ovi-suite-beta
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Ovi Suite and iTunes conflict ?

Dear All.
For my N97 Mini, I use under Windows 7 the Ovi Suite 2.2.0.245. It works fine and it synchronize the music present in the folder "My music" ...
The problem is that iTunes does not even run when Ovi Suite runs ...
I try to explain better. If I UNinstall completely iTunes (and ALL Apple SW present on my laptop) then when I re-install it, immediately it works fine (I can see my complete set of songs, I can buy new ones, etc ...).
When after I run the Ovi Suite, this reads from the iTunes folder in "My Music" all the old and new songs, and it (re)synchronize with my N97 Mini ... perfect ! (I can listen the songs on my N97 Mini!) but when I run again iTunes a small windows appears which says "The handle is invalid", and iTunes never starts ... so I have to uninstall/re-install it (and ALL Apple SW !!!) again ...
Any suggestion to solve this problem ?
Many thanks,
ML

Hi Mlena,
Even i have both Ovi Suite and itunes installed in my Windows 7 desktop. I am able to run both the softwares simultaneoulsly.
Looks like the issue is specific to your PC. You could try uninstalling both itunes and Ovi Suite and install one by one both again.
For OVi Suite you need to follow the below steps.
Uninstall the following Programs, if any, from Control Panel -> Programs and Features
Also a screen-shot of the error will help
Nokia Connectivity Cable Driver
Nokia Ovi Suite
PC Connectivity Solution
Later download and install the latest OVi Suite from the following location.
http://www.ovi.com/suite
After OVi suite installation , restart the PC then install the itunes.
Hope this will resolve your issue.
If still issue persists, Please provide your Mobile details (*#0000#) and your PC details.
Go to OVI suite -> help -> About nokia OVI suite -> System information. Paste the information...
Regards,
Diwa
If you like my post, kindly acknowlege the same by giving a kudos to me

HT4489 unable to import contacts from my ovi suite and my windows8 laptop to my new ipad4

unable to import contacts from my ovi suite and my windows8 laptop to my new ipad4
please help me out,
I have connected the tablet to the pc, opened itunes, gone to the info tab and looked for options to sync calender, notes and contacts, but no luck
Im new to IOS

Hello All,
I'm following this thread and would like to know the following: How do you delete the Synch profile on the phone? I have the 5800 and it presents two ovi.com profiles for synching. The first one does not work, but the second ovi.com profile does. I would like to eliminate the non functioning profile.
Regards
Sandro

Nokia PCsuite wants to update to Ovi Suite

Hi, I have Nokia PCsuite 7.1.40.6 installed. I'd heard there was an update, but unsure if I already had it I selected Web->check for updates. I was given an option to "update" to Ovi Suite 2.1.1.1 However since I use an N900, ovi suite is not compatable (serious omission) Is there an upgrade logic issue here. It's fine if Ovi suite is offered as an additional install, but if it's purely an "update", following that path will lead to loss of function in some cases & should be corrected,

planetf1 wrote:
Hi, I have Nokia PCsuite 7.1.40.6 installed. I'd heard there was an update, but unsure if I already had it I selected Web->check for updates. I was given an option to "update" to Ovi Suite 2.1.1.1 However since I use an N900, ovi suite is not compatable (serious omission) Is there an upgrade logic issue here. It's fine if Ovi suite is offered as an additional install, but if it's purely an "update", following that path will lead to loss of function in some cases & should be corrected,
You've the latest PC Suite. OVI Suite is a seperate installation. You can also get OVI Suite here:
http://europe.nokia.com/support/download-software/nokia-ovi-suite
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Nokia Ovi Suite won't update...

Hello there.
I got the latest Ovie suite.It tells me, that Ovi PC Suite has update.When I press Update it says it's 17 mb.I Confirm that and the program begins downloading that update and could't finish it.It says one minute left and 1 MB remaining.After that it says 580 minutes remaining, 1000 minutes remaining and so on...Is there anyway to download the update separate ? Ad is this a bug ?
P.s. I'm using Windows 7 x64 Genuine copy
Attachments:
Untitled.jpg ‏53 KB

Hi,
this problem was here at least twice already. Problem is in Eset NOD32 antivirus. Just turn off web protection in NOD32 for a time you update Ovi Suite and that it will work just fine. Do not forget to turn it on again after you finish updatitng.
Jerry

Ovi Suite and Map Server connection error when beh...

Hi All,
from many recent versions up to the latest 3.1.1.80 I have problems to connect to the map server when behind a proxy. Ovi Suite correctly access to internet and log on (I've set-up proxy access data in the options menu) but when I access to the Maps tab I receive the massage "MAp Server not available".
Now I've understood the reason and for nokia guys it should be very easy to fix the problem:
if my proxy username is in the format "name surname" Ovi Suite access to internet but Maps DOES NOT.
if my proxy username is in the format "username" (without spaces) BOTH ovi suite and Maps WORKS correctly.
Please FIX it, it should be very easy.
Thanks,
AleC

Hello, 1. Were you able to use the usb connection if present? And also, make sure you have the correct drivers, if present, installed (use a device manager to check). 2. Most probably, your printer was not properly connected to the network. You need to check IP configuration. If a wireless router is used, make sure there is no MAC filtering enabled. If enabled, you need to reconfigure. 3. DHCP Service. 4. Check the network test page and make sure ssid is correctly identified. And the rest of the wireless parameters. 5. Make sure your firewall does not blobk printer connections. Make sure file and print sharing has been turned on for the appropriate network with network discovery turned on(Network and Sharing Center if Windows). Network connection should be work not public (Windows only). More assistance: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=... Thank you!

Ovi Suite and photo management troubles

Hello there,
I've recently installed the Ovi suite to transfer my holiday photos to my mobile phone.
However upon first launch it started to search my pictures folder for photos and automatically added them to the ovi library. so after a little research i've found out that it should be save to "delete" the photos from be ovi library.
and here are my actual questions:
1. why does it add photos without asking the user?
2. why does deleting or adding photos take ages? (about 20min for 19GB on a decent laptop)
2a) does it store a copy of the files somewhere?
2b) why do the two related processes take up 50% of cpu usage for adding or deleting files?
3) why doesn it it sync the photos from the pc to the mobile when i hit the "sync photos" button?
4) how can i transfer albums that have been created in ovi suit to my mobile, in a way that the album is browsable as such on my phone?
i hope someone can enlighten me,
kupetzky

Hey,
This may not b d complete reply u r looking for, n this is what i knw frm this forum
1) Open Nokia Ovi Suite > Tools > Options > Photos > Photos folder location - This can be changed as per ur wished location
2a) It is stored in ur pc(it wud b gud, if u can share ur pc details so that ppl will inform, where ur database file for ovi is getting stored)
2b) what r d 2 process u r talking here? (is it NokiaMServer n NokiaAserver or NokiaOviSuite.exe if yes, there r already few discussions happened related to these processes need while running Nokia ovi Suite)
3) i m bit confused on ur query, AFAIK, photos sync in Nokia Ovi Suite is one way - i.e. ur phone's photo can b synched from phone to ur pc thru Nokia Ovi Suite and not vice versa, u can't sync ur pc's photo to ur phone thru Nokia Ovi Suite via SYNC, but there r ways like drag n drop, Windows Xplorer kind of, u can read in related posts of this Nokia ovi suite
2a & 4) i dont hav any suggestions currently as i hav nt tried these
Hopefully rest of forum members will share their views too, as i did....
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

N97 Firmware updates but Ovi suite and SW update t...

Similar Messages

Maybe you are looking for