N97 freezes, does not restore and does not install...

Having read a few of the problems that some people have out there, I think my issue is more serious than half of them out there.
Here's how it started:
I bought the Nokia N97 and used Bluetooth to transfer my contacts from my N95. Right from the bat, the phone would freeze at some points. This was usually right after an incoming call would end, and the phone screen would still display the options for answering or rejecting the call. In fact, the freeze was pretty weird because even though everything was frozen, the little "phone" icon would still flash between yellow and green colors.
Anyway, I thought maybe it needed an update, so I updated it to the latest v11.0.21 version, but this didn't change things at all.
So, when v12 came out, I was full of hope. My Ovi Suite was saying that I should update my phone, so I did.
The problem is that the installation was not successful. The Ovi Suite says that the phone disconnected even though I am much too careful to disconnect the USB cable or even touch it during the update.
This was two days ago, and I was left with a phone that wouldn't even turn on.
I took it to the Nokia Service Point yesterday and today it was working again. Fantastic, so far!
The problem is that now, the Ovi Suite cannot restore my contacts to the phone. Again, it says that the connection is interrupted, no matter how many times I've tried this.
The Ovi Suite also says that it cannot install the Support Software on the phone. It just says that the installation fails as soon as it starts.
So, with some 300+ contacts, the phone is pretty useless to me.
Any thoughts?
Thank you in advance,
George
Attachments:
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http://betalabs.nokia.com/ovisuite
do you have the latest release of ovi suite, beta 2? if you don't start there. update your software to this release and see if the same thing happens.
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