N97 Garbage? Nokia RIP

I have for the last 4 yrs been a Nokia user from an early n80 to the buggy useless n97 here is the none response of the biggest mistake in my life/....N97 RIP.....
an email i sent and got noe replys ....
This will be the second email now I have asked you to respond to, regarding
the situation I find myself in and I'm certainly not expecting you to reply
to this either, it absolutely beggars belief that a massive multinational
company such as Nokia has taken it upon themselves to ignore my plight.
I have a recorded now eight phone calls I have made to Nokia care UK I have
been on hold five times for up to 22 minutes at a time and then just hung
up, I was promised by Nokia care UK you would immediately ring me back with
the utmost urgency within 24 hours this is not the case I have subsequently
called you three times today 25th of August 2009, I have been placed on hold
by your operatives so they can get a second opinion as regards my complaint
and yet agin 25 mins later and music ..nothing again?
You gave me a reference number 1-7891938666 , what on earth are you playing
at do you realise your software has destroyed my computer in as using your
OVI software has resorted in me having several viruses downloaded from your
website onto my machine.
Several days ago I purchased an N97 Nokia phone on Orange, together with
this phone was the OVI software that I installed on my windows XP machine,
after the install the OVI software started to collect my photographic an AVI
data, this seemed normal to me until I tried to view my photographs in Nokia
photo.
In Nokia photo I tried viewing some maybe I is that the software had
collected but click in to an AVI Nokia photo requested I download Windows
media 10 player and had a click okay to presume, after clicking okay nothing
happened so I did it again nothing happened again so I carried on using the
software to view my photographs which allowed me to do.
About 30 seconds later my virus software Avast professional alerted me to a
virus I subsequently deleted the virus but it came back again and again and
avast reported that the virus was in fact win 32:Vitro.exe, try as I may I
could not stop the virus spreading in fact the virus was so powerful it
stopped my anti-malware and Spy Bot software from running.
The consequences of this virus which came from your website on request from
Nokia photo and speaking to your colleagues at Nokia care UK all they wanted
to do was to blame Microsoft because in fact the file that Nokia photo was
requesting to download was Microsoft windows media player 10 and so
according to you it was their fault.
When I spoke to Microsoft I spoke to somebody in their technical support
section and they said and I quote because Nokia is affiliated with Microsoft
they have access to the Windows media files through their website, when I
mentioned this to Nokia care UK they also confirmed that in fact they to
were affiliated with Microsoft.
The consequences of this virus has rendered my operating system inoperative
and further information gathered from websites that deal specifically with
viruses and malware suggest that in fact the Win32: vitro.exe virus is a
very aggressive virus and that the only true course of action to get rid of
it is to format my hard drives.
further my external hard drives have also been affected by the win32:
vitro.exe virus I have over 3 TB of information that has been destroyed as a
result of these viruses from your website, I have repeatedly sought help
from both you Nokia and Microsoft, Microsoft has said it is your fault you
say it is Microsoft's fault I am left with 10 years of collated information
treasured photographs treasured videos, treasured letters, and lots more in
ruins because of this virus, at present I am sitting here absolutely
devastated and distraught at my loss I am spending money contacting you for
advice and you are systematically ignoring me, you promised you would
contact me with the utmost urgency don't you care about your customers does
it not matter to you that you have viruses that destroy people's lives and
computers on your website.
What am I to do now I tell you what I will do if you don't do what you say
you can do about it help me recover my last files and tell me whether it is
safe for me to use my Nokia N97 phone or not, I'd also want to be reassured
that the Nokia software is safe to use, if you do not reply to me and gave
me assurances you will help I will contact the BBC, ITV, Channel 4, sky
News, the newspapers including the Times, the Telegraph, the Observer, the
New York Times, Jay Leno anyone that will listen to my plight.
I have given you enough opportunities to help me sort this out please don't
ignore me any longer because in the current climate the way the situation is
right now words will speak louder than actions, I have already prepared a
video for release on youTube detailing the plight I am in, I'm sure if Nokia
UK will ignore me and people out there saying my plight won't.
Don't keep ignoring me Nokia care UK
sincerely yours

In your mail to Nokia, you raise a number of points, but here are a few comments:
I, along with millions of other users around the world, have Ovi Suite and other Ovi software installed on my PC and laptop with no problem - how on Earth can you be so sure that Nokia is the source of the virus that you have came from Nokia? If nothing happend when you clicked 'OK' to proceed with the download of WMP, then -erm- nothing happened. The fact that you noticed the virus shortly afterwards is most likely pure coincidence. What other software do you have installed on your PC that has internet access? Most things that you install nowadays run permanently from the system tray, so they're active even if you down double-click their desktop icons.
What does Nokia having a business agreement with Mircsoft and having access to Windows Media files have to do with your virus? Nothing at all.
The chances of Nokia, Microsoft or any other big company being the source of your virus are as near to nothing as makes no difference, if your AV software is unable to remove your virus then I suggest that you update or replace it, and be more careful about what sites you visit and what software you install in the future.
As for your N97 sat in a corner because you are scared it might have viruses, this fear is completely unfounded. Your N97 does NOT have a Windows operating system, so firstly any viruses that it might have could not infect your PC any more than a Windows virus could infect an Apple Mac, and secondly the Symbian S60 5th Edition operating system in the N97 has no viruses whatsoever. A very small number of viruses existed for much older version of the Symbian OS, but they could only infect a phone if activated by the user running (things can't self-install without your knowledge in Symbian as they can in Windows), and these viruses were so inaffective that they were never developed beyond 2nd Edition - 3rd and 5th Edition phones on sale to day are currently safe from viruses.
Feel free to take your story to the press and media, because the outcome will be that any number of experts will step forward to point out that Nokia is not the cause of your PC problems.
Message Edited by mccbleue on 26-Aug-2009 11:24 AM

Similar Messages

Are we Beta testing the N97 for Nokia?

Because if i was given this as a beta release i would have told them what i thought, the current launch version on the N97 with V10 firmware is barely an Alpha release, this phone was a rush job thrown out on the market to coincide with the launch of the iphone 3Gs.
This is my fourth N series, N80, N95, N95 8gb (the best N series yet), and now this N97 what should be Nokia's flagship, but being stripped of apps and filled with Trial versions to please the accountants at Nokia.
Day one and it locked up twice, corrupted my contacts when synced with OVI, and ran down to less than 4mb on the C drive, day 2 i found the GPS was not working, it was a joke, walking down the road under a clear sky and it could not hold a signal lock, driving was worse barely holding a signal for a few seconds and as for sitting spinning it round for an age to get the compass to work........forget it id rather be lost than look like a **bleep**.
Deleting apps and reinstalling them on the mass memory frees up some space, but why should we have to do this, the whole phone is badly thought out and configured.
Soon after the stylus supplied with the phone and attached to the phones only tie point scratched my screen, what was wrong with a rear cover with a bump and a thin PDA style stylus, no not good enough for Nokia, a fat thing on a string will do for them.
New Firmware release 4 days after UK launch and still not available to most users as it has not been network approved yet, 3 network say its Nokia's job and they are delaying things, Nokia say its the networks delay. Come on if it was needed that quickly why leave most of your customers waiting, or just get to work on a layered OS with a standardised core with a network layer, so everyone can have the updated without waiting.
4 weeks in on this phone, i too have the scratched camera lens, still No working GPS, and having some good negotiations with Three to try to reverse the contact upgrade, as i don't think another N97 will last any longer than this one.
I see Nokia spending Millions on punting the N97, TV, Billboards, Net adds, why push so hard on what is a sub standard product, could you imagine Joe public trying to free off some memory by moving apps, tell the care centres to brace themselves the N97 flood will be coming their way.
What next, well if 3 don't cancel the upgrade, then Nokia will have to fix my phone again and again and again untill it works as advertised, in the mean time i am off to get in touch with watchdog so they can let Joe Public know what to expect from an N97.
Rob
Solved!
Go to Solution.

I don't believe we're beta testing the N97 for Nokia. Beta testing suggests it is in a state prior to production. Nokia's track record (at least to me) seems that leading edge phones never reach a stable plateau.
What I believe happens is the phone is released and remains unstable until they sort of perfect the platform, then a new handset is released bringing a whole new world of bugs and problems and so the cycle continues.
By the time the phone is suitable for every day use it is, by today's technological stance, ancient and the damage has already been done to the reputation.
S40 phones seem to fare much better, mainly because it is much more widely used within Nokia. S60 is up against some fine competition from vendors who will rush fixes out.. Nokia only ever seems to rush phones out. It isn't the same and it shows (see their forcast for the next 6 months)
I honestly would not be surprised if this flagship phone limps on in a partially functional state until it is superceeded by a budget blackberry clone.
Sad? Very! Am I being cynical, or telling it like it is.
I'd be real interested to know if any exec at Nokia used the N97 in the weeks before it was released.. Not that I'm a fan, but we all know Stevie J used an iphone long before it was released.. I kind of get the impression they must all use very basic "corporate" s40 handsets and assume their flagship product must be of the same calibre.
Next release, why not give 100 people N97 for testing, real testing. It seems Nokias quality assurance team is out of touch with what a $700 handset demands.. ooooh, I gasp in awe at your 30 MB of free capactity when you remove ALL the applications you can. (It's like having a 2TB hard drive in a computer and continuing to boot from a floppy)
I appreciate there are product time lines to meet, but if Nokia were aiming to compete with the likes of the pre, iphone and the various android handsets (not even mentioning windows mobile) rushing out a phone like this was very wide of the mark. Concept wise, the N97 is a great design.. the implementation of both the hardware and software just isn't going to cut it in todays market..
(but this is what they want? you'll get bored with the handset and buy a replacement! yeay!)

Blackberry Connect for the N97? (Nokia Messaging ...

DAVISFIELDS, VANDELAY, JEREMIAHN, DEAN98 ARE YOU LISTENING?
I know Nokia was pushing BlackBerry Connect for some E Series devices last year. Are they going to work with RIM to get this to the N97? The current solution of having to open three different programs for Call Log, Email traffic, and SMS Traffic blows. I can't get HTML views of exchange mail? What century is this?
If I want HTML views of any email, I have to download a second program called "Nokia Messaging" that apparently doesn't conflict with the "Nokia Messaging" that's installed on the phone already? I'm still limited to html views only of my popular webmail provider accounts.
Tech support (even Tier 2) at nokia doesn't even know what nokia messaging is. Private Messaging people in the Messaging team in the forums here doesn't work. I think it's time to recognize that the N97 and support that goes with it is half baked and it's time to sell my N97. Just to show there are no hard feelings, here's the constructive part of my criticism.
There should be a single view of all email traffic, sms traffic, and call logs. I should be able to go into this single view, and see at:
4:00pm I called Bill Rogers
4:05 I received an email on my gmail account from John Holmes
4:09 I sent an SMS to Michael Chong
4:20 I Received an SMS from Cheech Marin
4:27 I got a call from Chuck D
4:58 I sent a message to Michael Gasol from my exchange account
5:01 I sent a gmail message to [email protected]
The list should be sorted by date by default but have other sortable and search entries.This doesn't take into account that the Blackberry Connect software integrates seamlessly with their BBM (IM) client, so I also see instant messages in the list too.
Tech support at Nokia should know how to use their FLAGSHIP model. Maybe a training course on the available products?
Hire a development and UI manager for the messaging interface. The N97 is difficult to navigate at best and having such a terrible (let me repeat that, TERRIBLE) interface, makes it likely that end users think their phone is malfunctioning. A trained monkey could figure out not to ship your messaging product until it worked better.
Oh yeah, and the message store on the N97? If I plug my N97 into my USB port as a mass storage device, my messages get pushed onto the main memory where there is practically no storage! Now I have an extra two inboxes (for exchange and SMS) that I need to check once I've unplugged my phone. And if you have a message in your inbox while in landscape mode and the envelope indicator is on the upper left hand corner next to the clock, you can't press on the envelope to go to the new message. It works in portrait just fine, and when in the home screen the envelope is on the upper right and works.
Nokia, I think it's time I make a youtube video of why your N97 messaging interface sucks so hard. I think the largest reason I'm writing this is because I haven't gotten a response from 3 or 4 of the Nokia employees in the messaging team that I've tried to message in here.
Yeah, I'd appreciate a response. Otherwise, I think I've reached the tipping point where I sell this garbage, start slagging Nokia and dragging their names through online mud.

30-Nov-2008 07:18 PM
vvk7 wrote:
I just purchase a Nokia E71 thinking that Nokia E70 Blackberry Connect is compatible for the same. However I discovered that this is not working. Earlier I have been using Blackberry 8800. I personally feel Blackberry devices are best for e-mail access. Can someone helpe me setting up Blackberry on Nokia E71
me too hunting for BB on E71
Atul Mukhi

N900 is now 2 bucks cheaper than N97 on nokia webs...

Hi everyone, N900 is now $569 and N97 is now $571. Offer ends Nov 30 2009

effortful wrote:
Hi All,
I have an E71, (0569371, Ver 100.07.76, Rm 357), that has Maps 2. I have read on this discussion board that Nokia updates the maps data approximately 4 times per year. As maps 2 is older than maps 3, does anyone know whether Nokia still regularly updates Maps 2.? Their doing so would allow me to keep Maps 2 but stil have it current. Thanks in advance.
E71 supports Ovi Maps with free satnav so why don't you upgrade your Nokia maps to Ovi Maps?http://maps.nokia.com/services-and-apps/ovi-maps/free-downloads?intc=ncomexpserv-fw-ilc-lft-con-na-n...
If you want to thank someone, just click on the blue star at the bottom of their post

Add music to N97 with Nokia Ovi Player

How do I add music from my harddisk (Flac) to my N97 so that I can play it there?

I hope some one can help me, perhaps a nokia member team.

Transfer SMS (from Nokia N97) to Nokia N900

Hey guys,
I wonder if there is a possibility to transfer my old SMS (from a Nokia N97) to my Nokia N900? Sadly (for SMS) you can not use the transfer function or the PC Suite. Does anyone have a solution? Copying the SMS from SIM card to the device is really no use, I have approx. 800+ SMS which I really would like to have on my N900.
Thanks, I'd appreciate the help...
mumac
Message Edited by mumac on 20-Dec-2009 01:12 PM

Have a look through the talk thread link I posted above.. Remember, you can backup your device before you start and there are plenty of details here about how you restore from a backup and even a "bricked" device here..
I'll see if I can make a walk through too.. I'll post details back here
Message Edited by cpitchford on 20-Dec-2009 02:11 PM

N97 Mini Nokia messaging hangs

hi all....
nokia messaging used to work fine on my N97 Mini until I updated the firmware to v30.0.004 from the earlier 12.x
now after i configure my gmail account the messages either dont update or the phone hangs. i cannot remove the mailbox either!! i cannot get rid of the nokia email software from the phone.
please help

If that word(phrase in your case) is added to the predictive dictionary you can't do that and the device consider it as a single word, if the word is not used frequently you will not get this so stop using it for sometime(as a single word) or a better way i can think of now is to hit the space bar without fail for those kind of words.
If a reply has solved your problem click Accept as solution button, doing it will help others know the solution. Thanks.

NOKIA - Ripping People Off..

You can forget NOKIA - Connecting People.
In future when people think NOKIA the phrase which will spring to mind is:-
RIPPING PEOPLE OFF.
You can read the rest of my posts for details.
Why should I have to pay £120 for Outlook just to copy my notes to my PC.
It's a rip-off and I will make dammed sure people know about it
I have started off on You Tube, now I am hitting Fackbook and other popular sites
and I am telling them all about Nokia, I wiil hit every media outlet I can think off, the
most popular first, and ll the review sites, forums etc.
Keep and eye on your sales figures guys because you will be seeing
A BIG BIG DROP IN SALES!!!!!!

Yes I get charged for the pleasure of telling them how **bleep** they are!!
No thanks I can tell people how **bleep** they are on the internet for free, that way
they pay for their crapness through lost sales.
Lets face it they will not fix any of their problem until it is costin them money hence
I will be informing as many people as possible of my experience with Nokia.
I will be doing so until they sort out their problems of:-
Unable to copy notes to PC. (unless I pay £120 for MS Outlook!!!!!!!)
Excessively overblown and slow software.
Software running on my PC which I do not want running, these are processes which
restart even when you kill them off,

N97 Issues - Nokia please read and address

Hi All,
I am a massive Nokia Advocate and have been buying and using the latest Nokia since the 2110e back in 1996.
6 Weeks ago I purchased the 2 x n97s for my partner and I and I feel that Nokia has let its loyal customers down badly.
I can get over all the small software related issues but when a phone can not perform the fundamental day in day out tasks it is a serious problem.
Does anyone else have these same problems:
1 - Microphone is terrible when on speakerphone. Person on the other line strugggles to hear you.
2 - Phone does not always connect to bluetooth car kits. Both Nokia CK-7W and Honda Genuine Bluetooth.
3 - Phone reception is on average 2 bars lower than most other phones.
4 - Phone is slow and buggish compared to it's major competitors
5 - GPS (Nokia Maps 3.1) goes in and out of satellite lock every few minutes and often freezes, making it impossible to navigate.
6 - Nokia MMS take an extra ordinary time to send as compared with the n95.
There are more issues, but these are the main ones.
I understand most of these can and will be fixed with software updates, but it appears that some issues could very well be hardare related (eg microphone) and if this is the case Nokia has a real battle on their hands.
Please Nokia, get this right as soon as possible, before your loyal customers and advocates have no choice and are forced to desert you!

If you want Nokia to read this then you have to send it to Nokia. This is a public forum populated by other users like yourself.
Use the "Contact us" link in the navigation bar at the top of all forum pages.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

N97 are Nokia F\W updates cumulative?

Hi guys,
Now that there’s a buzz about another F\W update under testing and I was wonder if Nokia F\W updates are cumulative?
Ie. When they release a new F\W update, can we straightaway install the newer version although we haven’t installed its previous F\W updates and will it still provide all the bug fixes, enhancements they’ve released to date?
This is the story with Microsoft service packs, they are cumulative hence you can just install the latest SP and it will give you all the bug fixes and enhancements to date. Life is easy.
Any ideas guys?
Solved!
Go to Solution.

yes they are all cumulative, always has been and always be. only difference you should be aware of is the update method. updating via NSU using your PC will download the whole ROM and install it to your phone, while FOTA only downloads the necessary components that need to be updated, hence being of a smaller update size. so to answer your question, say for example you had a N78 such as myself and had initial firmware version 10.136, you could upgrade straight to 30.019 without having to download and install 11.043, 12.046, 20.149 and 21.002 first. get my drift?
please throw some kudos our way, it would mean a lot to us
If you found this or someone's comments helpful or like what that person has to say, please give some Kudos to their post!

N97 / Gmail / Nokia Messaging - temporary solution

Hi, Was having the same problems as a lot of people with Nokia messaging only occasionally syncing with gmail or simply not syncing at all.
I've found a temporary solution which is working great.
I've set up an email account with my ISP (hopefully you have a spare to use ro can maybe try a different free server) [email protected] and set gmail to forward all incoming email to this new address while keeping email in the gmail inbox.
I've now set nokia messaging to use my new email address - I now have emails arriving constantly.
Not a fix just a workaround I know.
My gut feeling is there is some intrinsic problem between Nokia and Gmail that is affecting some accounts that needs to be fixed. I hope it happens. I'd love to be able to simply connect to my gmail account and have it working.
Cheers Mick

Hi, Was having the same problems as a lot of people with Nokia messaging only occasionally syncing with gmail or simply not syncing at all.
I've found a temporary solution which is working great.
I've set up an email account with my ISP (hopefully you have a spare to use ro can maybe try a different free server) [email protected] and set gmail to forward all incoming email to this new address while keeping email in the gmail inbox.
I've now set nokia messaging to use my new email address - I now have emails arriving constantly.
Not a fix just a workaround I know.
My gut feeling is there is some intrinsic problem between Nokia and Gmail that is affecting some accounts that needs to be fixed. I hope it happens. I'd love to be able to simply connect to my gmail account and have it working.
Cheers Mick

N97 blue NOKIA logo constantly in background of th...

the blue NOKIA logo shows up in background and has appeared in photos i have taken etc, phone works etc but this is really annoying ( i have already done a hard rest, formatted C. somtimes the menus are slightly transparent and you can see previously opened apps.

hi,
If the logo is uploaded with a to big color depth this problem happens.
(e.g., upload a .BMP logo with 24-bits color depth)
If you upload a .BMP logo with a 256 color depth, the white part of the logo will come white.
Regards
Nitin.

I have a Nokia N97. I'm looking for a smartphone that is Blue tick approved for reception in rural Australia, which means only Telstra Next G. I would appreciate hearing about any smart phone with gd rural reception, and esp new versions of Android

There are reports of some 3G, or NextG ph's without a blue tick, with as good a reception as the blue ticks. This may include iphone, HTC Desire, and a new to Telstra shop Motorola Defy, that has a blue tick. Telstra staff are not able to give any information re upcoming models of smart phone + good rural reception

I was just having a look back at this post on the Q + A Session and had two thoughts:
- Did Nokia ever address the questions that they deferred by saying they will get back to them later?
- On Q9 the answer from the engineers that it was not an easy task to get Virtual RAM is a cop-out.
They admitted that the c: drive has memory paging and that this make apps run faster and smoother. That implies that apps installed on the mass memory won't run as fast or smoothly. I suspect that a lot of problems with apps are caused by being installed on the mass memory.
So where does that leave N97 owners, Nokia are very unlikely (like a snowballs chance in...) to recall N97s to have more memory fitted, so it goes without saying that Nokia should work on Virtual RAM from the Mass Memory as long as this can be accessed as fast as the c: drive (I don't know if this is even technically possible).
The decision to put such a small c: drive on the N97 was a terrible one, especially when you consider the position of this flagship device in relation to Nokia's move towards service with the Ovi Store and the additional overhead of the homescreen with widgets. Nokia all but acknowledged this by increasing the c: drive in the N97 mini. All I can hope is that Nokia have learnt from the bad publicity that this penny pinching exercise has caused and that whoever made the decision has either lost their job or been demoted to the most junior position in the company.
Frustrated N97 owner.
Nokia N97 (RM-507) v 22
iPhone 4 (Coming Soon) - Lemon N97 - SE - Nokia 8210 - Nokia 7710 - Nokia 5100

Problem in nokia n97 charging

sridharrb - apart from the fact that your problem has no relationship to this thread, your problem is a symptom of the rubbish handsets that Nokclue build. The only real fix is to replace your phone with a handset from another manufacturer.
Nokia N97 (RM-507) v 22
iPhone 4 (Coming Soon) - Lemon N97 - SE - Nokia 8210 - Nokia 7710 - Nokia 5100

When i connect charger to my mobile (n97 mini) it wont charge automatically, i need to switch off the mobile and start again then it will charge, its really sucks,
almost a month i am struggling with it, Even i give it to nokia service dealer they just erase the software and clean but still the problem same.
What could be the problem and how can i fix it.

Problem with Nokia N97

Hi,
My N97 went off all the sudden out of the blue so i tried switching it back on but it just froze on the welcome message (the blank screen saying "NOKIA") ...i've tried taking the battery out and putting it back in, connecting it to the charger, connecting it to the pc, but nothing seem to works!
Can someone help me please!
Regards!

rande wrote:
hi @ all.
you are not alone with this problem.
when u browse google, u would see, that several n97 users have the same problem.
it must be a huge bug in n97 which nokia is not able to solve this problem during the last firmware-updates.
i have this problem nearly every 2 days when i turn on my phone.
i have the same problem and a little bit tricky solution to start your phone.
follow these steps:
1. take out your battery and insert it again
2. turn on your phone and wait until the screen became white.
3. take out your battery BEFORE the blue nokia splash appears!
4. insert battery again and turn your phone on once again.
5. wait up to 30 seconds until your phone boots normal and will have your pin.
NOTE: if this is not working at first time, than repeat step 1., 2. and 3. once or twice a time and then try to boot the phone completely.
it works fine for me.
BUT NOKIA MUST REALLY SOLVE THIS PROBLEM AS FAST AS POSSIBLE!
=======================================================
hi rande, I am afraid that the trick may not work on my phone. I installed
Nokia Messaging 10.1 and MSN messager again today and the same problem
occurs again.So it is reproducible.
Interesting, when I tried your trick the first time, it worked. I thought, at least a
handy work around is there, no more reset and reinstallation..
However, when I tried again, no matter how many times I repeat and how many different
combination, it does not work anymore. Take out battery when the
white is dimmer and full lit. Really disappointed.

N97 Garbage? Nokia RIP

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