N97 internet connection issues

Hi,
I got my N97 from Phones4U on the orange network towards the end of July. It worked fine (ish) until I downloaded the latest firmware (12.0.026.209.06) a week or so ago. I downloaded the firmware OTA, which seems to be a rarity among others, as I now understand it was withdrawn (?).
Anyways, since updating, I’ve been having issues with connection to the internet. The Web app asks for me to Select Connection -> Select Access Point every time I wish to view a new web page. When I try and set Orange Internet as Default via Settings -> Connectivity -> Network Destinations -> Default Connection, I get the error message “Unable to Connect, No suitable connection settings defined”, even though I’m using the settings issued by Orange.
Also, with Maps, since the update I’m unable to go online. I go to Options -> Tools -> Go Online, and get the error “Internet Usage Disabled”. WHY?! IT WORKED BEFORE!!
Generally not impressed, and regretting ever buying the thing…
Is a hard reset going to solve any of these issues?
If any one can help it would be greatly appreciated

There has been issues with internet destinations and wifi with the v12 firmware. I updated to it and couldnt use anything to do with internet.
If you have a back up the it will be a case of hard reset and restore your backup. If you havent got a backup like i didnt then hard reset and redo the setting you had manually inputted when u got the phone.
The destinations and wifi reappeared after the hard reset on mine.
V20 firmware is due out this month but when get it who knows.
Hope that helps
Nokia N97 Unbranded RM-505 [0585162]
Firmware 21.0.045
It's NOT about the Kudos they just make my day, hit the Star if I Helped.

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N97 Internet connectivity issues

I keep getting the error website has sent a certificate which is out of date, accept anyway?
This happens every time my phone tries to connect to my email account and as thus I do not get my emails through the phone anymore, is it a settting issue?
Consequently my facebook widget no longer works and has the message; script error: error retrieving data
Can somebody please tell me how to fix this?
Solved!
Go to Solution.

lindymoe wrote:
I'm so retarded but that completely solved the problem... the date was wrong.
And Radical thankyou, I reinstalled facebook and presto no more issues.
Great work guys
Don't feel stupid, you would be amazed how many times I have people bring their computers into my store with update/internet problems, and its just because they have the date set wrong!

My brand new mac pro always had Internet connection issues at school. WHY is that? I see the school's Internet working perfectly fine on other PC's, but there is never a day where my mac doesn't have Internet connection issues at school. How do I fix it?

I got my mac pro in the middle of August. School started the week after. Internet was working perfectly fine at home. But at school, I never had a good connection. Sometimes on the good days I get a connection when I'm sitting at the exact spot in class I always sit at. It's ridiculous and it's frustrating. I invested my money into this laptop and I'm beginning to regret it. I thought it was the school's Internet, but I don't see Internet issues with other PC users. It's most frustrating on registration days and I'm trying to register for my classes before it gets taken, but again... Internet connection issues. It's random. Majority of the time, it doesn't work at all. I've done Network Diagnosis and turning WiFi off then turning it on again. I've done everything I could. I put my money on this laptop and it was a lot of money. I could have bought an 800 dollars laptop and I would have Internet connection anywhere on campus. So, I don't want to continue everyday to regret on buying this laptop every time I try to connect to the Internet at school or Starbucks or anywhere else. How do I fix this? What's the problem ?
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Hi Kevin,
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TS1317 Internet Connectivity Issue - specifically with the DNS settings

Hi there,
I'm wondering if someone can help me resolve an internet connectivity issue on my MacBook Pro.
It appears to be a problem specifically with the DNS settings. I am connected to the internet but can only reach a website by typing in the IP address, not the domain name. The error messahe says: "Unable to resolve server's DNS address."
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Operating System is Mac OSX Version 10.6.7
Please help!
Thanks

It sounds like your MacBook Pro has either incorrect or missing DNS IP address information in it network profile. Let's start with your wireless connection. You would find these in System Preferences > Network > Wi-Fi > Advanced > DNS tab
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4S Verizon Network / Internet Connectivity Issues?

I have been having problems with what appears to be Verizon Network/Internet Connectivity issues. I am located in northern Colorado, using an iPhone 4S with a Mophie Air battery backup/case.
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checked my firmware version (it is 3.0.04)
killed all background/running apps (with the home button double-click/hold icon/end)
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*228, option 2 (to reset Roaming)
cleared all data cache areas/cookies/etc.
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Airplane Mode is set to "Off"; Restrictions are set to "Off"; Bluetooth is set to "Off"
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PLEASE HELP?!!

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Internet Connectivity Issues

By process of elimination, I may have the right source of my problem, but may not!
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Hello AnaB4,
Welcome to the HP Support Forums!
I see that you are getting a message to connect to server to update ink levels when printing with the 8620. This has been an issue since the weekend, server problems have been noted as the cause. The only resolution I know of at this time is to follow the steps here: Re: How do I correct the date on my HP Envy 4500?, or keep hitting OK.
Cheers!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Internet connectivity issues on Mac

I was wondering if there was any solution to an internet connectivity issue I'm having on a mac. It seemed to start when I purchased a new modem: an iPrimus AudioCodes MP252 wireless router. Basically the internet connection will either drop out or become stagnant/very slow. There have been no connection/speed issues on any Windows PC or laptop, but often when you try to use the internet on the mac it precipitates a network dropout, thus affecting the connection on Windows computers as well.
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Mac: Mac OS X Version 10.6.8

Hi, some Modems/Routers only like Windows PCs, also see if QoS is running on it giving most resources to PCs.
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x/10.8.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
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If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK.
If that doesn't work try changing channels on your Router.

EA6900 Internet Connection Issue - Desktop connected via ethernet cable

Hi there,
I have an HP p6837c, 64-bit OS with Windows 7 Home Premium. It is directly connected to the EA6900 via ethernet cable. My internet connection constantly drops (as in variably every 5 seconds to 5 minutes) then re-establishes itself. I have no internet connection issues when directly connected to the modem. All of the wirelss devices that are connected via the EA6900 are working without any issue. My husband's laptop, which has Windows 8.1, functions with no problem when directly connected to the EA6900 via ethernet cable. We've tried swapping out the cable. We've tried adjusting the MTUs per Support's suggestion. Nothing has solved the issue
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Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?
Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
What ISP Modem service link speeds UP and Down do you have?
Check cable between Modem and Router and PC, swap out to be sure. Link>http://en.wikipedia.org/wiki/CAT6 is recommended.
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask.
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Router and Wired Configurations
Setup DHCP reserved IP addresses for all devices ON the router. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
Ensure devices are set to auto obtain an IP address.
If http://en.wikipedia.org/wiki/Ipv6 is an option on the router, select Local Connection Only.
PC 3rd Party Security Software Configurations
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.

N97 Email connection issue

I have N97 with firmware version 11.0.021.209.04.
I am basically pleased with the phone apart from the slide unlock not working maybe 1 in 30 times (just open the qwerty pad to unlock in this case) not a big issue to me but hope it resolved in the firmware release.
However I have the following issue which is bugging me:-
I have set up my network priority list with my WLAN as 1, and the vodafone connection as 2.
I have my email connection setting set to default connection.
When I'm at home I have no problem, I can access my email through my WLAN.
However when I leave the house and try to to access my email I get a message saying WLAN is not available unable to access email. Obviously it is not available and I would expect the phone to automaticall switch to priority 2 but it doesn't.
I have to manually go into email connection settings and select vodafone.
My internet connection goes through the priority list no problem.
Does anyone know if I've not set something up correctly or if it is a bug.
Cheers

i have read the posts in this thread. so far, settings will be one of the reasons why you can't access your network providers' packet data.
>please understand that setting up email needs packet data/ GPRS to finish setting it up and then you can use WLAN to retrieve email whenever you want.
try this setting:
-->menu>messaging>options>settings>email>select mailbox (yahoo/hotmail,etc)
   >options>connection settings>access point in use> select network providers' packet data
--> if the same issue persist, try deleting your WLAN connection and add it again
--> or, you can try to do a soft reset which will make your phone return it's factory settings only
   not deleting file at all, just key-in *#7780#
--> next, do a hard reset. this time your files will be deleted so it is very much advisable to back
   up your files in OVI suite first or in your memory card before hard reset, just key in *#7370#
--> least likely, if your phone is a new one or you just bought it, it is unneccesary for you to do
   software update unless it is indicated to your product key that you may do so and if there
   is a new software for your phone. (check in nokia.com if you may do software update by
   by entering your product key)
--> if all else fails, bring your phone to Nokia Care Center/ Service Center accredited by Nokia
Ncca10

N97 usb connectivity issues

Hi,
I've had my N97 for about a week now and am having some serious USB connectivity issues with the phone in that when I connect to my PC, on the first occasion it will recongnise the USB connection, but if it gets disconnected it subsequently won't reconnect. This means I am unable to install the latest version of the firmware which appears to address some USB issues. I've tried both version 1 and the beta 2 Ovi suite.
Any ideas??
Thanks,
Trev

Hi!
Me and my friend at work got the same STUPID problem. We unpacked our phones, connected them and upgraded FW and got everything setup (mail, music etc.)
Now I got back to work and thought that it was no problem plugging in my phone and update it with some new music and contacts...well was I wrong...the stupid 7000 SEK phone won't even take the electricity and charge...I get no connection to the PC...it worked fine 2 days ago...
So I try to install the stuff on the CD again, no luck....I tell Windows to add new hardware, nowhere on the Internet and nowhere on the CD are there drivers to be found...
So here I am with a million dollar phone I can't connect to my PC...what the hell is this???
Looking in this thread and seeing the answers I should not hold my breath waiting for this to be fixed...but my question is: Will I have to wait for a FW update for this phone to connect to my PC?
Regards
//toppis

N97 Mini connectivity issues (WLAN & GPRS)

Hello everyone,
I am facing some connectivity issues with my brand new N97 mini.
1- I cant change the "preferred" WLAN access point.
I could surf without any problem at work during the week. Now, at home, I am no longer able to use it. Although I connect through my WLAN, whenever I use a program which require internet connection, I get a message "Connecting through NAME OF THE WLAN AT WORK" and it returns an error.
2- The same happens when I am outdoors. Although it connects with the GPRS, I am not able to use the internet as it says "Connecting through NAME OF THE WLAN AT WORK" and it returns an error.
I would really appreciate your support!
Thanks in advance

edateurope wrote:
Hello everyone,
I am facing some connectivity issues with my brand new N97 mini.
1- I cant change the "preferred" WLAN access point.
I could surf without any problem at work during the week. Now, at home, I am no longer able to use it. Although I connect through my WLAN, whenever I use a program which require internet connection, I get a message "Connecting through NAME OF THE WLAN AT WORK" and it returns an error.
2- The same happens when I am outdoors. Although it connects with the GPRS, I am not able to use the internet as it says "Connecting through NAME OF THE WLAN AT WORK" and it returns an error.
I would really appreciate your support!
Thanks in advance
Change the accesspoint settings in the apps that need a connection to always ask.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Multiple Internet Connection Issues

Hi there, long time reader first time poster.
I figured I should post this as, while having read through hundreds of similar posts I still can't figure out how to solve my connectivity issues.
I just bought a new iMac 21.5 inch 3.2Ghz i3 model and while I am happy with the machine overall, it is the second one in a month - the first had a faulty ethernet port and refused to connect to the internet out of the box. Apple replaced it without question - almost as if they knew.
The replacement has now seemingly developed the same issue.
Some background info. The computer was connected both through ethernet and through the TC I bought to back it up until yesterday. So I was getting both a wireless signal from the TC and one through ethernet.
I have a hub that has 5 devices connected to it ( Printer, Cable TV, iMac and TC - now a PS3 ) That hub is served a signal by a simple NTT modem connected to a phone line. That modem is now nearly 5 years old but has always given great net speeds so I don't believe the problem to be the modem - I could be wrong though.
I just bought a PS3 and tried connecting it yesterday but had multiple problems. Despite me entering the correct PPPoE information to the letter, the PS3 refused to connect, saying the password and username was incorrect. I could connect it via a Bluetooth signal but no hard wired connection would work.
So I unplugged everything from the hub, shut down all the machines, turned off the modem and let it sit for 10 minutes and then plugged the ethernet cable from the PS3 straight into the modem, giving it a direct line. Switched on modem, rebooted PS3 and tried again - this time it connected through ethernet. I still don't know how or why. I can guess but I'm sure you guys know much more about this than I do.
So then I tried connecting the iMac back to the net, reconnected all the hub, followed the same procedure. Off, sit for a bit, on etc. This time the PS3 has no connection and now the iMac has no connection either!
The TC gave a green light though so I was able to get wireless. I tried removing all net locations from the iMac, installing new ones, renewed the DHCP lease, but no matter what I did (PPPoE info 100% correct) it just refused to establish a connection.
The the bloody TC light flashed amber and I couldn't get wireless either despite being plugged into the hub and getting a signal! The PS3 is now working and the cable is fine so I am starting to think either I have cluster ****** the whole setup or something is wrong with the iMac.
I go away for an hour then come back and the stupid TC has somehow picked up a connection! The light is green again?! But now the time connected display is scrolling repeatedly. I've got net but what the **** is wrong with all this?
Bottom line - not ethernet connection for the iMac but TC seems to be working and all other devices have a connection.
Please help me if you can! I just can't figure any of this out.
Message was edited by: Zildog
Message was edited by: Zildog

Your description is a bit confusing, but I use English as a second language, so it may be just me.
1. How is the hub connecting to your modem, by ethernet cable or wirelessly?
2. Which device is negotiating the internet connection with your ISP, the modem?
3. Does the device that negotiates the connection use PPPoE?
4. How are the other devices being handed their internet connection? DHCP only?
Only one device should be connecting directly to your ISP using the PPPoE protocol and configured with your account username and password. This device is preferably the modem. This device should be configured to hand out internal IP addresses to the other devices on your LAN using DHCP. All of the other devices should be configured to request an IP from that device, whether by ethernet or wi-fi, just with DHCP.
Dah•veed

Windows 7 and internet connection issue

I am having a problem connecting to internet on Windows 7 OS. I have a Macbook that installed Windows 7 on Bootcamp. When I connect the DSL wire to my computer in dormitory it connects automatically. But when I go to somewhere else it doesn't connect. I also tried to connect using IP address which consists of 4-5 rows of numbers. Unfortunately, I cannot find the tab where I can enter these IP address numbers. So I was wondering if there is something wrong with my Network Driver (or may be it is missing some networking drivers).
The main reason I want to connect to the Internet in Windows system is because I need to activate Keyshot (which requires internet connection and it works only on windows platform). My teacher said if the IP system is different on the Windows installed Macintosh, then it may not activate the product. So I was wondering if my Windows networking system works differently from Windows system on normal PC. If so how to fix this connection problem. Sorry if my question is too complicated.
But again, I am able to connect on my windows at home. But this connection is still not allowing me to activate the software. As I understood, this program requires normal internet connection of Windows. I don't know what is wrong with my computer.

Thanks for the direction. Did you mention the Bootcamp forum within this Apple.com or are you talking about a forum that exists outside of apple.com (maybe some website solely devoted to Bootcamp or windows issues)?

HT1695 iPad 3 iOS6 upgrade internet connectivity issue

I just upgraded my WIFI only new iPad to iOS 6 and as soon as it finished the install it lost connection with my wireless network. It recognizes the network and I can even inter the password, but then it says unable to connect. How do I fix this issue since I cannot even exit the setup for iOS 6 without an internet connection?
When I upgraded my iPhone 4s today to iOS 6 I also noticed that it is also unable to connect to my wifi, however, my laptop, playstation, etc connect just fine (its not a router issue).
Please help.

Help
I am also having this exact problem. I am unable to connect to my FIOS wifi router (which I usually have disabled) but am unable to connect to my Netgear WG102 Access Point - with WPA2 or no security - I get the same error message - unable to connect
Apple.....I think you guys have F#$%ED up with whatever you did. All my other devices on IOS5 work, but my IOS6 devices now do not work with Netgear.

Recent McAfee update creating Verizon internet connection issue

A recent update of McAfee security software contains a bad DAT file (#6807) which stops your ability to connect to the internet, even though your computer shows a connection your modem/router. The fix is to uninstall McAfee & reinstall a corrected version from their website. If you go the the McAfee website there is an alert on their homepage addressing the issue & linking you to the fix.
Verizon's tech support (2 hrs. on the phone last night & 1/2 hr on live chat with them this morning) had no clue and was unable to help me solve my connectivity problem. But a very brief message on Verizon's support telephone line cautioned about the McAfee issue. A rhetorical question - if the problem is widespread enough to warrant an automated message when you call for assistance, then why don't their tech support personnel know about it?

I have recently been working on a friend's laptop with this same problem, no internet access. He works for Verizon and the Verizon Fios tech told him he had to contact McAfee because it was a McAfee issue. They never told him that it may have been caused by a McAfee update. So he called the McAfee tech support and they had him remove one of the McAfee products, but the Family Protection Suite was still present and he could not remove it. I tried to remove it, but I kept getting an error trying to remove it. I then did an internet search and found that all of the McAfee products could be removed one instance. Use the McAfee Consumer Product Removal Tool availabe from the following link:
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Run this program and all of the McAfee suite will be removed. This was done on my friends laptop and after a reboot, all internet connectivity was restored.
Good Luck,
ljcpep

N97 internet connection issues

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