N97 keeps restarting itself and turning itself off...

Question

Hi everyone,
A few months ago I bought an N97 from England and I have some very annoying bugs and a few questions I’d like to ask.
First of all, the phone keeps restarting itself (it is now up to 5 times a day if not more!!!), and at night it even turns itself off (I mean I wake up in the morning and the phone is off).
The other bug is that I cannot exit applications through the “open apps” menu (which is accessed by long-pressing the menu button). When I try to exit an application through there the phone crashes.
I did hard reset, soft reset, formatted E drive (each of those several times btw) and none of this helped. I took it to the nokia care center (the only one in Israel BTW!) and they said that they’ve never heard of those problems and it shouldn’t happen, so they reinstalled my firmware. After that didn’t work, I came back to them and they tried reinstalling the firmware again (they thought something maybe went wrong last time) and that didn’t work either. So I gave them my phone and they had it for 2 weeks during which they tried solving the problem themselves (not sure If that’s true) and after they failed, they sent it to the nokia factory\manufacturer lab in Israel (or at least that’s what they told me). In the first few days everything seemed ok and the phone did not restart itself (that menu bug was still happening) but after less than a week the phone restarted itself again. So I called them and they said it’s probably a bug in the V20 software and they reported it to nokia head quarters in Finland (yeah right…). Anyways… the “restarting itself” bug frequency was decreased substantially for a while, but now it’s back to restarting itself several times a day and turning itself completely off at night (it even happened to me during the day once or twice already-which never happened before).
I’ve read that hundreds (if not thousands) of other N97 owners have those problems too but I couldn’t find a solution. Anyone have any ideas???
Now… during my search in different forums I searched the one in the nokia Israel website and I accidently came across a replay that said that the “exit an app through the open app menu” bug only happens when the phone language is set to Hebrew! And guess what?! HES RIGHT! I changed the language of my phone to English and I have successfully exited the music player through the “open app” menu without the phone crashing! WHAT THE FU** IS GOING ON?! As I said, I’ve came across many other users who have this bug and they obviously don’t have Hebrew on their phone. How does that make any sense?!. Although I have no problem with English I’m more comfortable with my phone language being set to Hebrew since I got used to the buttons locations and now they are all “backwards” which is really annoying! (for example just now I wanted to put a call on loudspeaker but hung up because the 2 buttons have now switched sides).
Anybody knows anything about those bugs and\or how to fix them?!
Now… I would like to ask something:
I’ve noticed that my C drive only has 35MB of free memory. So I went into “memory details” and I see that 12MB is taken by “SIS applications” and 25MB (!!!) is taken by “other files”. I should mention that I put all my files and install all my apps on the E drive when given the choice (only apps from ovi store don’t give you that choice).
Is there any way I can see which applications and files (if it’s even possible for individual files) are installed on C so I can delete some of them? When I go to “phone memory” through “file manager” and I manually open all the folders there (games, images, installed files, nokia, other, sound files and all those), they are all empty. I mean I have a few files on C but they are some sort of text files and they weigh pretty much nothing… most of the folders are completely empty (some have 1 or 2 of those text files). Please help me!
Since I’m already posting this message, anybody knows anything about V21?! Ive read about some update that’s coming out on the 28th, but when I asked nokia care about V21 they said they don’t know anything about it. Anybody has any information regarding V21?
Thank you!

Answer 1

1. Did this start shortly after you installed a particular application?
-no. in fact, just to make sure, after the nokia people re-installed my firmware (which deleted everything from the C drive) i formatted the E drive and did not install anything to see if it still happens. sure enough after 2 days, the phone restarted.
2. Did this start after a firmware update?
-yes. it never happened before the V20 version. (or at least i havent noticed that it happened).
3. Have you tried reinstalling the firmware through Ovi/PC suite?
-this is how i installed it the first time. altough everyone says its bad and you shouldnt do it and you should go to the nokia center and they will do it for you.
about this... i dont understand why nokia is giving us a tool to update our software for free... but then say "you shouldnt use that tool. go to your nokia care center and they will do it for you" which wastes valuable time and money (not surprisngly... my warrenty doesnt apply in Israel so i have to pay for that kind of stuff). nokia is the biggest cellphone company in the WORLD! why cant they give an international warrenty?!
*any idea why the "exit an app through open app menu" bug is only happening when the phone language is set to hebrew?! i mean thats very bizzare...
*so the update on the 28th is not the full V21 i understand...? will it atleast fix the self restarting and self turning off problem?! i mean i can handle not exiting an app through the menu (unless an app gets stuck and then its just annoying because you cant close it). but i cannot have a phone which turns itself off and restarts itself... that is just ridiculous.