N97 mini - blank/unresponsive home screen & nokia ...

I have been having problems with my Nokia N97 mini. It froze yesterday, and I removed and re-installed the battery to restart the phone. When the phone came back on, the email widget had changed from Nokia email to the messaging email option (the one that you get under the messaging icon - it doesn't download in real time and rarely downloads the full message).
It froze again and I had to re-start it again, and this time, the home screen went completely blank. It either shows the little boxes for the various widgets (they're empty), or the screen is completely blank. Occasionally the screensaver (slideshow of images) comes on. The home screen is completely unresponsive, and the only way I can get the phone to function is by pressing the menu button and navigating from there.
I have tried to re-load my nokia email so as to fix the email problem, but whenever I go to the "Email setup" or "Sett. Wizard/Email" options (under applications) the phone freezes.
I should point out that my phone downloaded Nokia Messaging 10.2 today, and the update history section says that the update was successful, but I'm still having serious difficulties.
I have tried restoring factory settings, but that didn't help. I'm seriously considering trying a hard reset of my phone but am unable to back up my information using Nokia Ovi Suite.
Does anyone have any suggestions re how I can start enjoying my beautiful phone again?

I would recommend trying the hard reset. If you can't backup using Ovi Suite you could trying either synching your phone with Ovi Suite or MS outlook or backing up to a memory card. Better still do all the above to be sure.

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First of all I would like to excuse me for my bad English as I am from Latvia!
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=============================================================
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I have only had my 97 mini for a week now and it is by far the worst phone I have ever owned. I have spent over 12 hours trying to get it working correctly, but alas I am ready to give up. If I leave the phone sitting for over 15-30 minutes and come back to it my home screen is gone. Only the two black key boxes are left at the bottom of the screen with no text in them. I have no clock either just my wallpaper and signal strength. To reload the home screen I press menu key and look in open apps, then hit home icon to reload the widget. I have tried a hard reset, updating firmware and now formatting memory and hard rest. So far no luck.
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Hi...
I was having the exact same problem with an N97 I bought 5 days ago. It randomly froze and all I could see was the clock working. But an added problem I had was that my screen and keys were both locked so I couldn't even perform a hard reset. So basically my phone was frozen, all my widgets were blank and all the keys were locked. The screen unlock key wouldn't work either and opening the slider wouldn't unlock the keypad either. My phone doesn't have a warranty either so I was on the verge of being royally scr**ed.
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1. Take out the battery and reinsert after 1 minute.
2. Connect the phone to a computer and let charging begin.
3. Turn on the phone with the slider open.
4. This is important: Do NOT let the screen lock. Press buttons, the keypad button on screen, anything.
5. Hopefully once a few buttons are pressed the numeric keypad on screen should come up.
6. Use *#7370# and default code 12345 to perform hard reset (or soft, depending on your choice)
7. Phone is back in working condition.
However once I had performed all these steps and reinstalled my widgets and stuff, I woke up this morning to find my phone stuck again with the keypad locked. After reading this post I connected my phone to the computer to unlock the keypad and removed the email widget. After restarting my phone it seems to be working just fine. Hasn't gotten stuck or anything for a few hours now. Hopefully the problem won't resurface and I will be able to update to the new firmware and have this issue resolved once and for all. Will post updates if the problem happens again.
Thanks for all the info!
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Hi al
As my previous post was deleted by the moderators here is a quick overview of how to resolve many issues with your Nokia N97 or N97 mini.
You like myself maybe having issues with freezes, applications not working properly, rebooting, home screen disappearing etc.
This I have found is due to Nokias firmware being modified by companies like 3 mobile/optus/telstra vodaphone etc. they modify the software to suit their requirmeents , but in the process cause issues with the software so it stops the phone from working properly.
To remedy this. Take the phone to your telco/mobile phone network operator and ask for them to authorise Nokia to update the firmware on your phone. once this permission is given you take it to Nokia and they will update the software with the correct version of the firmware for that phone.
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Cheers
][ce

The only way to go back to the old software has been described for you. It is not officially sanctioned by Apple. They do not provide a way to go back to former software. There is not currently a fix in iTunes, as the only thing iTunes does is provide a conduit for you to update firmware.
As provided before, Apple is addressing the issues with 3G and 3GS phones running slow with iOS4. According to developers with access to the iOS4.1 beta, it has been addressed there. You will have to either try the Genius bar as suggested, and I understand the distance issue, or you will have to wait for iOS4.1 to be released. If a restore as a new phone and a DFU restore do not work, then I'm not aware of any other alternative except what was provided above.
Edit: You might try and delete the iOS that you have on the computer and let iTunes download a brand new one. That might help.
Message was edited by: ChrisJ4203

Mail app is blank. I can not see any thing but a blank page with blue lined format. It does not shut down either. It just blinks out after a few seconds and the icon is there alone on my home screen then everything goes black and my home screen comes

MY Mail app does not respond in anyway to anything. The icon shows I have over 300 emails but I have no access to them. When I tap on the Mail icon a blank white page comes up with the blue format lines. No emails, no inbox, nothing, not a single letter of the alphabet is there. Within a few seconds it blinks out and I see the icon and my home screen. Soon it just blinks out to black. I am left with the icon at the bottom center of the screen. I have no way to shut it down. I have no access to the emails (300) in my inbox. All that is happening is my memory is getting filled up with emails. I would appreciate any solution to this problem barring deleting my email set up in settings.
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Hey There Diane,
If I'm understanding your situation, you've got an iPad running iOS 6.1.3 and the Mail app is not working. I understand you don't want to remove and re-add your email account.
The first thing I would suggest is to make sure your iPad is backed up to iCloud or iTunes.
Do you have an iMAP or a POP email account? When you go online to your email service provider's website, are you able to access the 300 emails in your inbox?
Since the Mail app is part of your iOS operating system, upgrading that software to the latest version, which is 8.1.3 may resolve this issue.
If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
http://support.apple.com/en-us/HT201398
Try these steps if you have an unresponsive app on your iPhone, iPad, or iPod touch.
Restart the app
Close the app and open it again.Restart your device
Turn your device off and back on.Check for iOS and app updates
Make sure that you're using latest version of iOS.
Open the App Store and tap Updates.
If updates are available, tap Update All.
If asked, enter your Apple ID password.
You might need a Wi-Fi connection to update some apps.
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-us/HT204204
Update the iOS software on your iPhone, iPad, and iPod touch
Learn how to update your iOS device wirelessly or using iTunes.
iOS software updates introduce new features that let you do even more with your iPhone, iPad, or iPod touch. Be sure to keep your devices up to date so that you don't miss out on the latest features.Before you update
Back up your device to iCloud or iTunes.
If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you have some free space, but not enough to update over the air, you can either update using iTunes or delete content manually from your device. Whether you use iTunes or update over the air, you'll have the same amount of free space on your device after you update.
Some iOS software updates aren't available as over-the-air updates. VPN or proxy connections might prevent your device from contacting the iOS update servers.Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
Find out what to do if you get other error messages while updating your device.
Last Modified: Jan 12, 2015
Hope this helps ...
- Judy

N97 mini - blank/unresponsive home screen & nokia ...

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