N97 mini problems

My n97 mini having startup problem when i switch on it starts restarting then after 4 5 times error appears 'startup failed contact the retailer'
Second problem is in app mgr installed apps doenst open
Please help me on these issues

Hi, try this method... but be aware that procedure will format your C drive and E drive.
If you’re unfortunate enough to encounter a problem on your Nokia N97, a hard reset maybe what you need to do. This wipes the entire phone memory and settings fresh to how it was (or should be) when you bought it. It’s also useful if you’re also unfortunate enough to have to send away your Nokia N97 for repair or exchange, or maybe in future you maybe selling it and don’t want your information/details/media stored onto your device for someone else to access.
The traditional method won’t work as the N97 doesn’t have the old keypad. After you’ve backed up your data onto memory card/pc/ovi, turn your phone off and simultaneously press these four buttons circled in red.
Caps shift
Space bar
Delete button
On button

Similar Messages

  • N97 Mini - problem autolock with security code

    I bought my N97 Mini last week. It works perfectly except when I activate autolock with securitycode, the phone refuses to react, when the autolock is activated of course. Only when I remove the battery I can reboot my phone.
    I've contacted both the after sales service of the store where I've bought my phone as Nokia Careline.
    Nokia referred me to a Nokia Care Point and the after sales service of the store proposed to give me a brend new phone.
    I've chosen for the new phone, but the problem remains the same (sometimes it works, but sometimes it doens't). 
    I have the newest software (V10.0.020 on date 14-10-09), edited version 10.0.020.C01.01 (via *#0000#).
    I can't continue te be given new phones that don't work properly.
    What should/can I do more?
     Thank you for your help.   

    and problem
    when phone startup and not enter lock code the screen is off when used unlock key to open screen not open screen

  • N97 mini, problems with Cellular Line portable blu...

    Hi everyone! 
    I just bought a portable bluetooth hands-free by Cellular Line for my N97 mini but, as soon as I registered it, I had problems. In fact when I received a phone call my phone started ringing, while the bluetooth didn't and I could only answer from my phone... The hands-free didn't work because I found out that the cell phone saw the bluetooth as an headset! How can I solve this problem???  

    vicky27691 wrote:
    Sorry but I can find, after clicking accessories, only headset, headphones,wireless car kit, music stand, tv-out, loopset and textphone.
    My bad, I wondered what was set as default profile out of the above listed options.
    Happy to have helped forum with a Support Ratio = 42.5

  • N97 Mini problem

    I have a n97 mini but the keyboard isnt english. For example when i press shift (the orange arrow) and L its supposed to give me " but it doesnt it gives me '
    how can i solve this so its back to normal?
    Thanks in advance

    Sorry, but if you are using the key sequence you say you are there appears to be a software/hardware fault with your QWERTY. Do all the other symbol and keystrokes function correctly ? I would double check them all, and if the problem persists, return phone for repair !
    Good Luck
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • N97 Mini problem CDC drivers Vista laptop

    Hello,
    Can somewone help me???? I've got a problem with my N-97 Mini. When I connect the phone with the laptop, i've got the following message; insert cd for CDC drivers. I don't have this cd. Now the phone will not connect to my laptop(Ovi suite).
    Marco

     I had issues with Vista, but not Windows 7, you could try Ovi Suite, also a removal of all Nokia software and drivers and Internet access points on computer, and then doing a clean install of them, but would be a fair bit of work , try Ovi suite first it may work, or try the free Joikuspot app to turn phone into a wifi hotspot ?
    http://www.joiku.com/products/joikuspot_light
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • Nokia N97 Mini Problems

    I have had a few problems.
    The touchscreen doesn't respond, but the other buttons and the keyboard still work, and let me go through menus.
    When I'm typing a message, and use "*" to change a word, it keeps coming up with the Symbol Menu, even though I'm not holding it down.
    When I charge it, it stays on 2 bars, but if I turn it off and back on, it goes up to 6 bars.
    What does this sound like?

    where do i start? within 4 months of takeing contract out, had phone repaired 4 times( 2 weeks a time and no courtesy phone offered) after 4th attempt to fix my long list of faults they still couldnt,so they replaced with a new(more than likely refurbed)(main problem was the keyboard pealed apart!!quality phone there!!, that played up 2nd day i had it.Could not be botherd with paying my bill and having no phone constantly and the phone not being able to be fixed so i gave up and put up with it. My common everyday faults include unlock phone 50% it will unlock rest will restart phone or crash(battery out) does not charge randomly and thinks it is being charged when unplugged, crashes on nokia start up screen, lack of signal,randomly screen does not recognise commands at all, crashes when alarm goes off,backlight randomly works,so slow once running more than 1 app, ovi store crashes every time i use it(which is why i have never actually got to download anything) buzzing noise from screen, messages dont always send,security module error after using settings? nokia can not fault or fix this???, purple lines across screen, random crashes on photos using memory card,  Only reason why this phone is useable is because google has the 4 finger reset procedure, so many times it crashes and removing battery does not work needing the reset,u do loose all data but u can use the phone after, i could go on with more faults i had/have, but a life time nokia customer no more from me!  19 months of **** and nokia offer u £30 for the phone if u take out another contract? Insult to injury or what !!!

  • N97 Mini: Problem with incoming messages

    So basically every time i receive a text message all i see is a number instead of the contacts name even though i have their number saved on my phone? I have tried several times to fix it but dont end up getting anywhere :/

    try this
    /discussions/board/message?board.id=topfaq&thread.id=28
    If  i have helped at all a click on the white star below would be nice thanks.
    Now using the Lumia 1520

  • N97 Mini Flash Lite Problem

    Hey Guys, what happened with me maybe a minor issue but i wanna know how to solve it.
    Here's what happened with my N97 mini: I had the flash lite 3.0 installed, so I downloaded The flash lite 3.1(4) from a link i found on Google. Now, when I go to youtube.com  on the default symbian browser,  I get the first "frame" of the video with sound but without the video; only first "frame" of the video appears. When I tap on the video for Fullscreen the web browser closes by itself and it shows to the homescreen, and something really weird happens: when i hide the widgets and show them again, it does it like i have the theme effects off.. but when i go to theme settings, its actually theme effects on. And it doesnt do the effects again untill i turn my phone off and then turn it on.
    On the other hand, I guess this flash lite issue is causing a problem on video playback in realplayer. When I record a video with the camera and play it back, it does it without any problem and the file format is MP4. Though, when i send an MP4 video from my pc to the phone, the playback shows no picture.. just the sound.
    Im sorry If I said too much, but i said everything that happened because i wanna know if its really the flash lite's problem.. or its something else?
    And either way, whats the solution!? Please Guys I need ur help

    A software update shouldn't cause a problem as the phone has data protection, just to be safe back up your contacts, but the phone should be fine anyway, simply re-install the software with Nokia Software Updater, and hoprfuly it will resolve your problem, if not , contact a Nokia Care Point, whatever the case , the phone definitely won't be any worse for a software install.
    Good Luck
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • N97 Mini Start Up Problem

    Apparently after rebooting my phone, my N97 Mini does not start up, instead, it shows a white screen with the word "NOKIA" and it's stuck there forever.
    Googled the issues and I am not the only one who faces this problem, but the thing is, people cannot seem to find any solutions to this, I was hoping to get assistance over here. True enough I can bring my cellphone to the nearest Nokia Care Center, but how many times do I have to face this? And I'm lucky to have a spare phone with me, otherwise, travelling is going to be a problem for me because my phone is my essential.
    Anybody has any solution to this?

    I've encountered "stucked forever with white screen Nokia logo" problem for more than 5 times since I bought Nokia Mini for one month.It's really frustrating in the beginning. I know this will randomly happen. Well, it just happened again 2 days ago. 
    Here is my quick fix to undermine the impact. 
    1. Bought a 8GB SDHC card for mini. 
    2. Put all my favourite softwares' SIGNED sources (*.sisx) in SD card (F: drive in File manger).
    3. Randomly backup Setting, Message, Contacts, Calendar in SD card.
       I don't backup "Files" since I don't know what kind of files it backups and sometimes those files are large. 
    4.1 If the mini DEAD again(freezes at NOKIA booting logo), then Hard-Reset the N97 mini. 
    4 2 Go to backup Fucntion to restore your previous backups. (i.e. Setting, Message, Contacts, Calendar)
    4.3 Go to File Manager and install your favourite softwares again from the SD card. 
    To install softwares directly from SD card is much faster and easier then from PC/Laptop. 
    Especially, when mini dead on the go or during the trip, you won't be worried about NO PC besides you.
    ps. I don't put softwares and backups in Mass Memory because I may format it when needed.
    Although "Crash" thing is still bothering sometimes, the quick fix makes me feel better(safe !?) and I still love using Mini.
     Cheers,

  • New N97 Mini: Camera Problem

    Hi!
    I just bought an N97 Mini and have been having problems with the camera.
    Whenever I use the camera, it works fine until I am done with it and close the application. When I immediately need to use the camera again, the camera application shows a black screen, with then normal camera controls still present (though unresponsive). It is frozen.
    I have already performed the hard reset and other measures mentioned by folks here. I have also completed the latest firmware update.
    What else can I do? Is there an upcoming firmware fix for this?
    Thank you

    N97byemployeer wrote:
    Got the same problem black screen, unresponsive. Restart phone works ok, once. Maybe the problem is adressed in later firmware but no update is available for my version still on 10.02.020, does anybody know?
    check your firmware version here
    If you want to thank someone, just click on the blue star at the bottom of their post

  • N97 mini Major Problems

    found two major problem or blunders that is too too much annoying.
    First:: when come out of range of the wireless network it will pop up again and again "Do you want to enable......" not letting you to select any thing. if I select Yes or No it should not pop up again.
    2nd :: contact list to view any number there is no option just to view number. to write down number you have just to edit the contact just to see numbers.
    if there is any solution here please let me know.

    Google 786:
    I have exactly the same problem as you (the first one) ... My N97 mini is also trying to connect to wireless networks, even though I turned off the network scanning ...
    It's not a problem when I'm home, but when I go away somewhere, the phone beeps every time it does not find a network. It is simply impossible to turn this off ... or is it?
    Sometimes it stops trying to connect to a network when I reboot the phone, but this is about every third / fourth time ... There are many reboots to get it work ... Too many ...
    Can someone (please) tell me what the problem is and how to fix it? I bought my phone two days ago and already want to throw it in the garbage.

  • N97 mini Keyboard Problems

    When I'm using the slide keyboard, randomly the letter "r" when pressed, opens the camera. Letters "F" , "U" and "I" dont work........If the camera is opened If i press "f" and then "r" it takes a picture. A can solve this by turning OFF the phone and taking out the battery and the reinstalling and turning ON. But is really annoying to do this every 5 minutes. Does anyone know how to solve this problem definitely?? I've tried hard reset  and won't work.

    Does anybody know, when it is a newer software for N97 Mini ? I have discover some problems with the phone, and some functions I really misses from my old N95 8 Gb..
    When you receive a MMS, you can not choose to answer the MMS with an SMS, you must quit, then make an SMS to the person you received the MMS from, that`s a good step bacwords..
    There ar altso a lot of functions in the camera part, thats gone, you can`t adjust a picture to 5x7" anymore, only manuel cutting of the pictures or set as background.
    I really misses my N95 8 GB, it had it all and it was able to use on the Internet to..
    After all these years with SE, i suddenly got a N95 8Gb. And now I begin to like it!!

  • N97 Mini Lotsa problems.

    FOR ONE I HAVE DECIDED TO STOP BUYING NOKIA PHONES.
    I HAVE HAD A TERRIBLE TIME WITH N97 MINI SINCE THE FIRST WEEK OF PURCHASE.
    Now I am facing problems in uninstalling apps and backing up my messages.
    THIS SUCKS BIG TIME.

    Hi, try using Ovi Suite and simply sync contacts and messages once a week, then all your messages will be saved on your computer, Ifind it reliable and easy ! Also , where are you saving your messages to, suggest you set it to E mass memory Messaging-options-settings-other-set to E, if you clear a bit of space on C you should then be able to manage Application manager, you can also delete apps from the application folder select options-organise then highlight the app you want to delete and select delete .
    Good Luck
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • N97 Mini internet problems

    Have had an N95 8 Gb for 2 years now, a mega fine phone. I was a litte bit confused,  when I this week got my N97 Mini, I have had much problems with the phone trying to get it to connect to internet. I often get a message with " unlegal servername" when I try to connect to internet both when I connect to an wifi at home, or the gprs.
    I had 1 day when it almost was ok, but that then it suddenly fell out again...
    It can connect, and open a site sometimes, but it hung up afterwords, and nothing happends. Then I have to exit from internet, and then try again. But it is not stabile at all...
    Anybody who have a tips to help me ?
    After all these years with SE, i suddenly got a N95 8Gb. And now I begin to like it!!

    Does anybody know, when it is a newer software for N97 Mini ? I have discover some problems with the phone, and some functions I really misses from my old N95 8 Gb..
    When you receive a MMS, you can not choose to answer the MMS with an SMS, you must quit, then make an SMS to the person you received the MMS from, that`s a good step bacwords..
    There ar altso a lot of functions in the camera part, thats gone, you can`t adjust a picture to 5x7" anymore, only manuel cutting of the pictures or set as background.
    I really misses my N95 8 GB, it had it all and it was able to use on the Internet to..
    After all these years with SE, i suddenly got a N95 8Gb. And now I begin to like it!!

  • N97 Mini Bluetooth problems

    Hi:  I have used to have a N86 which worked flawlessly with my 2005 Mitsubishi Outlander Handsfree system.  But when I changed my phone to the N97 mini, it pairs fine but doesn't work properly. 
    When I call manually from the phone, the handsfree takes over and I can carry on conversation with the handsfree.
    When I initiate a call from my car's voice activated handsfree bluetooth, nothing happens with the phone.  It freezes my handsfree (radio) for two minutes. Then after two minutes, my phone says disconnected from handsfree, then reconnects automatically.  I still cannot initiate a call from the car.  But i can still call out as aforementioned.
    When I receive a call in the car, the handsfree engages my phone as it should.  So no problem receiving calls.
    Please advise if this is a bug with the N97 becuase I have no problems with the N86.
    THanks

    Well, - I'm having the same problem as described in the first post. The N97 mini connects flawlessly with some PCs, headsets, and handsfree car systems.
    I disagree with the purpose of remote SIM mode as before mentioned. Remote SIM access is to support the rSAP (remote SIM access profile) installed in some premium handsfree systems (like in my Skoda Superb) and basically lets the handsfree system 'steal' your SIM, including PIN etc. over BT for use with its own built in phone.
    But in my new Mazda MX-5 I am having trouble to place calls with the handsfree car system. It is not a rSAP capable system and I have tried with and without rSAP in the N97 mini enabled, to no avail.
    The N97 mini pairs fine and I can receive incoming calls. Also, I can place calls from the device itself, but when I try to place a call over the car's handsfree system it basically freezes for a few minutes before the car system throws an error. During these minutes I can see on the car display that it looses connection to the phone, albeit the N97 mini still shows connected state. Once these 1 or 2 minutes have passed, the phone shows disconnected, and then reconnects immediately. By experimenting a bit, I found that when I change the BT visibility, from not visible to visible or vice versa, during those minutes, the phone catches up with the number and dials.
    And yes, my N97 mini is on the latest FW (12.0.110).
    It's a pity that this problem is obviously already so old, that I have little hope Nokia is going to fix it. My old 6600i slide, and my wifes 6131 are working like a charm, unfortunately I need the N97 mini to work for other reasons ...
    Despite I don't know if the N8 would work, it's not an option since it's not supported by PC Suite anymore, thus doesn't synchronize with Lotus Notes, which is what I need at work.
    Any help would be greatly appreciated ... thanks

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