N97 Mini Restarts often for no reason

Hi, I had bought a N97 Mini and soon found it crashing while using different apps or while typing a message. There is no definite patterns for these crashes though. I then got replaced the phone with another piece and surprisingly found the same issue with the new device.
I am now in FIX. What do i do?? i tried calling up the customer care and they updated that there is new firmware for the same nor is this a know issue with thN97 mini.
Can anyone please help on this??? I am anyhow going to get this replaced by a new piece of N97 mini but not sure if its a hardware or a software issue.
Thanks in advance for your support.

It's always advisable to do a hard reset when doing a software update and to only backup your contacts, calendar and notes. A full backup and restore could re-install conflict between the new software and the old. It's a bit of a pain, but should provide a much better result !
Dial *#7370# followed by 12345, the phone will shutdown and revert to 'out of the box' condition, then install/re-install the latest software, and set up your phone manually and install whatever apps you want (on E mass memory where ever possible) and you shpuld find the phone will run much better !
Good Luck
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