[ N97 mini ] screen dead

Hello.
I hope I'm in the right section.
Here is the problem.
When I turn on the phone, the lights from the buttons on top, and QWERTY light up, the screen doesn't.
I know for sure that:
Top buttons may work... They do the sound when I press them, same for QWERTY.
Touchscreen works (when I did hard reset... It vibrated when I touch it)...
When I connect it to the PC, the device is recognized
What have I tried:
Update software.
Hard Reset.
But it didn't worked. Help please.

What you need to to is to take it to a Nokia care point for an inspection and repair.
We cannot help you with such issues here, and as you|ve updated your device and hard reset it, there isn't anything else you can do if the screen won't light up. For hardware faults only a Nokia care point can help you.
You can find your nearest care point here: http://europe.nokia.com/support/repair-and-recycle/repair/care-points

Similar Messages

N97 Mini screen problem

Hi all
I just got a brand new N97 mini via a private sale, i was just wondering if anyone had experienced the same issue i have
The bottom of the screen is showing the white backlight in a thin strip across the bottom where the screen is supposed to be
so in otherwords i have a screen that is maybe 0.2mm too short so the backlight is showing ? does this make sense ?
i can only get rid of it by tilting the phone forward so im viewing at a different angle
Is this one for a nokia care point?
any advice welcome
thanks alot

Without seeing the phone it's difficult to advise, and sounds like a physical problem to refer to Nokia Care Centre, however you could try installing a new theme, if the line dissappears just carry on using the phone !
Try here, I've used loads without a problem:
http://www.tehkseven.net/theme/nokia-n97-mini-themes-5.html
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Irregular N97 Mini screen issue?

I have had my N97 Mini for nearly two years. In that time, it has been a fairly trouble-free device. A few times it has seized, had some issues, and about 18 months ago the touch screen stopped working -- but it was repaired, and I have had no issues since. Until now.
About a week ago, my phone's screen started behaving oddly. I can't really describe it -- the display would overwhelm with static, it would distort irregularly... to describe the visuals, it looked a lot like interference. Flashes of green, things like that. I could, at times, see my homescreen background. But it would disappear as quickly as it came.
Even now, it is still responsive; the phone charges, responds to USB connection, and when I swipe the screen I can feel the vibrations of my homescreen content. When I flip it out, the keys still light up. Everything works fine.
I have not dropped my phone.
About a week or so prior to these complications, it was raining; a couple of droplets go on the screen but I cleaned them away. As far as I know, the phone was relatively dry; though if it was water damage, would it have responded sooner than a week after the phone was touched by water?
I honestly don't know what its problem is, how to fix it, what to do. Any suggestions or likely causes?

Suggest you to back-up your important data as soon as possible (if not yet done...) before something drastic happens. The effects of water damaged can be immediate to over a period of few monts, depending on how much water has gone inside and what parts were directly affected ... Get the phone inspected at Nokia care if you want but preferably opt for a new phone ...

Nokia N97 mini screen is blinking.

My new phone constantly blink. Have tried restarting and doing all sort but no positive change.
Can anyone be of help?
Its the entire screen that is blinking pls take note.
Cheers

return it point of purchase asap
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

N97 Touch Screen Not Working

My nokia n97 mini screen is not working neither are the call answer buttons.
The problem is exactly the same as in this video (not my video btw) http://www.youtube.com/watch?v=U_nf3sFX9eg
I've tried replacing the LCD screen with no luck.
I also tried doing a hard reset by pressing the appropiate buttons. (shift + space + BACKSPACE + POWER ON)
When I did the reset it asked for region select etc but all apps, photos etc. were still there so it did not format the drive.
Any ideas?

Welcome to Nokia discussions board and thanks for posting.
The best that I would advise you is to take your device to your nearest Nokia Care Point to get your device checked by our technicians.
Feel free to post any other questions you may have.
Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

N97 mini - blank/unresponsive home screen & nokia ...

I have been having problems with my Nokia N97 mini. It froze yesterday, and I removed and re-installed the battery to restart the phone. When the phone came back on, the email widget had changed from Nokia email to the messaging email option (the one that you get under the messaging icon - it doesn't download in real time and rarely downloads the full message).
It froze again and I had to re-start it again, and this time, the home screen went completely blank. It either shows the little boxes for the various widgets (they're empty), or the screen is completely blank. Occasionally the screensaver (slideshow of images) comes on. The home screen is completely unresponsive, and the only way I can get the phone to function is by pressing the menu button and navigating from there.
I have tried to re-load my nokia email so as to fix the email problem, but whenever I go to the "Email setup" or "Sett. Wizard/Email" options (under applications) the phone freezes.
I should point out that my phone downloaded Nokia Messaging 10.2 today, and the update history section says that the update was successful, but I'm still having serious difficulties.
I have tried restoring factory settings, but that didn't help. I'm seriously considering trying a hard reset of my phone but am unable to back up my information using Nokia Ovi Suite.
Does anyone have any suggestions re how I can start enjoying my beautiful phone again?

I would recommend trying the hard reset. If you can't backup using Ovi Suite you could trying either synching your phone with Ovi Suite or MS outlook or backing up to a memory card. Better still do all the above to be sure.

N97 mini Hang-up, sudden reboots, touch screen non...

Malfunctioning started 5-6 months after purchase.
At first few times no any possibility to answer a call - sliding on screen when keys locked or touching answer screen button, or green button after display/key unlock did not worked.
Only possibility to talk with caller - call back immediately (it works) an excuse for that problem.
Lately phone started to reboot after ending calls or after (or while) using as internet connection modem. Or sometimes rebooted by itself just standing by on table...
Sometimes keyboard does not work, working only screen.
Then become next problem - or touch-screen does not respond or respond awkward or totally different as should.
Then touch-screen malfunction together with keyboard not functioning.
After a month spent at sellers repair first 3 days - everything worked as should. I started to believe - problems gone, but that happiness was only for three days..
Question - is this model is most buggy faulty or so? Nearly 400 EUR for top series N class disaster is quite a big money... How nokia thinks to solve this problem? As I understood I'm not the one and only with that big list of problems for 400 EUR...
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...

Yesterday evening I gave back my faulty item to repair center. They said that, previously service center most likely couldn't find the cause of problem and just renewed the firmware.
Strangely - Yesterday morning talk with Nokia Customer care center figured out, that there were NO ANY registered repair or update action made by authorized service (and must be registered). May be nothing was done or service center is not so "official".
Thank Good, yesterday the phone showed up the malfunction and guy said - most likely it is resistive touch sensor problem that should be replaced, because it after some time wears out or is tended to bend or so - so it becomes malfunctioning and should be replaced...
Strange - if the phone costs ~400 EUR the touch-screen sensor should be more wear-tear, bend or any problem resistant to average phone use conditions. To face this problem every 3 to 9 months - doesn't seams to be fair offer for that price...
Today I was promised to have a call from service - within what time phone will be back to me at working order... Still waiting.
Nokia 1611, 2210, 3110, 5110, 6210, 6310, 6310i (up to these models totally satisfied)
Then don't remember model, then E50 (mostly happy), then N97 mini - phone with briliant keyboard, but poor touchscreen, then business phone E07, phone that can not make a photo of contract, invoice or business card. poor design of usb port and 5 months at service did it - my nowadays phone is Apple. Company gave me Asha 300, so frustrating, that I use my old E50 instead...

Empty favorite contacts on my home screen, N97 min...

Hello,
I am trying to add my favorite contacts to the home screen of my brand new Nokia N97 mini.
When I add the "favorite contact" from the content list, an empty (light black color) bar appears on my homescreen while I would have expected to have the contact names/pictures as have 5 contacts marked as favorites.
Moreover, when I click on this bar, nothing happens, it looks lie the 4 spots are empty!
I have tried many other approaches (delete all favorite contacts, keep only one favorite, add new contact and set it as favorite) but it never worked!
For your info, in the content list I have "favorite contacts" and also "favorite contacts II". Is this due to the fact that I have 5 favorite contacts?
Could someone please help me?

Hi, restoring the backup, could have caused your problem, try a soft reset and JUST restore your contacts and calender, NOT settings ( the settings from previous software could cause conflict/problems, better to set up phone again manually )
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

N97 Mini Start Up Problem

Apparently after rebooting my phone, my N97 Mini does not start up, instead, it shows a white screen with the word "NOKIA" and it's stuck there forever.
Googled the issues and I am not the only one who faces this problem, but the thing is, people cannot seem to find any solutions to this, I was hoping to get assistance over here. True enough I can bring my cellphone to the nearest Nokia Care Center, but how many times do I have to face this? And I'm lucky to have a spare phone with me, otherwise, travelling is going to be a problem for me because my phone is my essential.
Anybody has any solution to this?

I've encountered "stucked forever with white screen Nokia logo" problem for more than 5 times since I bought Nokia Mini for one month.It's really frustrating in the beginning. I know this will randomly happen. Well, it just happened again 2 days ago.
Here is my quick fix to undermine the impact.
1. Bought a 8GB SDHC card for mini.
2. Put all my favourite softwares' SIGNED sources (*.sisx) in SD card (F: drive in File manger).
3. Randomly backup Setting, Message, Contacts, Calendar in SD card.
I don't backup "Files" since I don't know what kind of files it backups and sometimes those files are large.
4.1 If the mini DEAD again(freezes at NOKIA booting logo), then Hard-Reset the N97 mini.
4 2 Go to backup Fucntion to restore your previous backups. (i.e. Setting, Message, Contacts, Calendar)
4.3 Go to File Manager and install your favourite softwares again from the SD card.
To install softwares directly from SD card is much faster and easier then from PC/Laptop.
Especially, when mini dead on the go or during the trip, you won't be worried about NO PC besides you.
ps. I don't put softwares and backups in Mass Memory because I may format it when needed.
Although "Crash" thing is still bothering sometimes, the quick fix makes me feel better(safe !?) and I still love using Mini.
Cheers,

N97 mini music player problem

i dont know whats going on but yesterday i was transfering new songs to the phone then suddenly the screen turns black and the phone dead. i took out the battery and restart again but all songs inside the phone gone and i cant transfer any songs now. its shows in the hard drive that still have 700 songs but it says no songs when i pressed on the music player? i tried restarting many times but no use. anyone know how to solve this problem?

Hi,
This same problem is with my n97 mini but not with the music player since I\ve never tried using it. It happens with me when I sometimes open my images or other stuff, the screen goes black and than it restarts itself or it shuts down. Even my WLAN is not working properly ( may something wrong in the settings. Anyways did you tried to update your music playlist on phone?
I think whenever you transfer songs, you will to update the playlist.

N97 mini charging from flat using PC USB

Had quite an interesting experience:
My N97 mini was completely flat (battery).
When I try to charge it using my PC's USB port, the PC will try and identify it as a flash drive, but it will then bomb out - this is an endless cycle (the sound Windows makes when adding USB Flash drive and then removing it).
Using different USB ports has the same result. I am not sure whether charging occurs, but after 10min or so I am still unable to switch the phone on.
So I went to the device manager and I can see it reloading each time the N97 tries to register as a USB device. Then I went and looked at which port the N97 is connected to (open each USB root hub and look at the Power tab - ie refresh each time the new device found sound is played from Windows - the USB hub that will be connected to the phone will be indicated by "nokia usb flashing parent"). By disabling the applicable hub, the phone actually showed the Nokia logo on a white screen with the battery life indicator (non charging).
When I then re-enabled the USB Root Hub, the display remained on the phone and it started charging.
Without disabling the hub the phone would just continue to endlessly find and then discard the "flash drive".
I was using Windows XP SP3.
Nokia OVIsuite 2.2.0.241
I did manually terminate any Nokia processes prior to disabling the USB Root Hub (not sure how many tried to rerun again).
Finally it is charging again. Wasn't too keen on what happened, because I don't carry the charger with me when travelling abroad.
Hope someone finds this usefull.
Ciao

Hi all.
Went to bed with 5 bars of battery, woke up with a dead phone. Now I'm at work trying to charge via USB, but the screen won't light up. It'll buzz when I press the on button but nothing else happens. The little light beside the N97 Mini's USB port is on OK. My PC doesn't recognise the phone as a drive or anything.
Is it charging at all? Is my phone just dead and this isn't a battery problem?:-(
Thanks!

N97 Mini - problem autolock with security code

I bought my N97 Mini last week. It works perfectly except when I activate autolock with securitycode, the phone refuses to react, when the autolock is activated of course. Only when I remove the battery I can reboot my phone.
I've contacted both the after sales service of the store where I've bought my phone as Nokia Careline.
Nokia referred me to a Nokia Care Point and the after sales service of the store proposed to give me a brend new phone.
I've chosen for the new phone, but the problem remains the same (sometimes it works, but sometimes it doens't).
I have the newest software (V10.0.020 on date 14-10-09), edited version 10.0.020.C01.01 (via *#0000#).
I can't continue te be given new phones that don't work properly.
What should/can I do more?
Thank you for your help.

and problem
when phone startup and not enter lock code the screen is off when used unlock key to open screen not open screen

No notification of Messages in N97 mini

My phone has only +100 contacts and +3900 messages but whenever a new message arrives there is no notification about it on the screen nor the ringtone is played for the sms
When i format the phone the problem is not there but as i restore my data (contacts and messages) back the same problem contineus but when i restore the same data to any other phone ( including n97 mini ) the problem is not there.
Also when i try to restore the backup which i had originally restored in my n97s from n95 8gb ( my previous phone ) the restroing process hangs when it reaches the messages but it works fine in other phones
I went to nokia care they said we can't help it !!!
According to them there is a virus or 1 one of the message is corrupt
still to make sure i scanned my phone with a mobile anti virus
but as far as i know there is no virus known till now for s60 phones and how can a message be corrupt as it is a single 1 kb file ???
when i explained this to them they said that nokia gives garuntee till 999 messages but i could'nt find this writen anywhere in the end user agreement
and their suppervisor suggested me to write my problem here.

it's possible i guess that the database has become corrupt.
a soution might be to syncronise, or drag the messages to your computer using the ovi suite, or even better the pc suite. delete them from the phone and then drag them back again.
though i can't for the life of me think why you don't just delte them.
There's no dignity in begging for kudos. Do it for the karma.

N97 mini: a few questions (touchscreen, battery, k...

Hi all,
I have a few questions on the N97 mini I was hoping you guys could help me with:
touchscreen and navigation arrows: if I choose to, can I avoid to use the touchscreen and resort to the arrows in the keyboard? For example, to navigate in a web page
battery life: what's your experience so far?
keyboard: I understand this is very subjective, but how are you finding it? I hate to type on touchscreens. Do you find it convenient or is it annoying to open the sliding keyboard every single time?
I am considering moving from the E71 to the N97 mini, because an operator has a pretty good deal on it, and because I'd like a bigger keyboard and bigger screen, even though I understand this comes at the price of reduced battery life.

I have N97 and fully drain it before the end of the day and so have a spare battery, this is not because the phone or battery are bad ! It's because I am constantly using it, I have apps running all the time, watch video every lunch time, browse the web whenever I get a spare 5 minutes, txt and e-mail and even make the occasional call !! Lol
I have never used a phone as much as this one and was very 'anti touchscreen' before I got it, and only took the chance brcause of physical keypad, but I wouldn't go back, not saying E-series aren't good phones but 'fun factor' on a larger touch screen is massively more. Plus it will still do all the 'normal 'stuff fine. Give it a go
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

N97 Mini navigation stopped working

I have N97 Mini (firmware 12.0.110.C01.01), and the navigation used to work very nicely, until recently.
Funny thing is that it really gets the GPS lock. The voice guidance gives you the exact instructions where to turn and one of the screens work ok (the one, which shows the next action in symbols and writing). But the other screens are not updated. E.g. the speed indicator may freeze to some fixed value (today I was frightened when it showed 89 km/h in 50 km/h limit zone, while the voice guidance was still working, in reality it was below 50. It stayed 89 for as long as I was in the same screen).
If I remember correctly, the background of the areas outside the map were black, when it worked. Now the background is grey.
I have the Ovi -account active in the phone, internet APN is available and working. GPS gets the signal locked. But my location is not updated on the map.

ovikovi wrote:
Your problems sound indicative of poor GPS reception. Have you considered an external bluetooth GPS receiver?
Users should be aware that although it may still appear to function the use of "Bluetooth GPS' as a "Positioning method" is no longer officially supported by Nokia since OVI Maps v3.03
Happy to have helped forum in a small way with a Support Ratio = 37.0

[ N97 mini ] screen dead

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