N97 Mini with Ovi Suite 2 unable to transfer anyth...

Hi. My wife has just got the new N97 Mini. It has the latest firmware and the Ovi suite is the latest version. The problem is I installed Ovi Suite and it asked me to connect mt device, so I plugged in the supplied USB cable, My windows vista said new device and started updating drivers, it then said there was a problem and then the sevice layer in windows said there a a incompatibility with the device driver, in windows device manager there were 2 entries for the n97 mini, one of them had a yellow excalamation mark next to it. Ovi suite said it had detected the phone but I can not move anything onto the phone, I then uninstalled Ovi suite and tried to connect via bluetooth, the connection seems to be fine as windows device manager only has 1 entry, and Ovi suite detected the phone, how ever I stiil cannot move any files onto the phone, the only way to move files to the phone is to select mass storage and then I can drag and drop using windows. Any help would be great. Thanks.

Hi pearsonquinn,
Could you check following:
- System information (Help - About Nokia Ovi Suite - System information - Copy text to clipboard)
- N97 mini SW version
- PC model
- Can you see the phone icon in Nokia Ovi Suite main page?
- Are messages and photos visible in Ovi Suite?
- Can you transfer files to portable device visible in My computer?
- Could you attach screenshots of following situations you are describing:
" ...the sevice layer in windows said there a a incompatibility with the device driver..."
and
" ...windows device manager there were 2 entries for the n97 mini, one of them had a yellow excalamation mark next to it. Ovi suite said it had detected the phone but I can not move anything onto the phone, .."
- Puumis
Message Edited by puumis on 16-Nov-2009 01:41 PM

Similar Messages

Connection fails between N97 mini and Ovi Suite

Hi,
I have had many kind of problems connecting my N97 mini with my laptop but have finally hitted the edge in this issue and didn't find an answer existing here.
When I updated my Ovi Suite to the latest version the connection to my N97 mini was cutted off. This was maybe two weeks ago and I haven't been able to connect the phone to the laptop with PC suite connection form ever since (and no further updates available). I can sure connect with the Ovi Music in other connection forms and store the music to my phone but any connections with the Ovi Suite fails. There for I cannot sync my photoes or address book or get the new updates by my computer. What could I do to get the connection back? Install an older version again? Where to get one?
Today I checked the program updates with my phone application and there is software version 12.0.110 available to upload. Well, my phone does offer for other updates to "start to update" but this one gives only option to "update via computer" (sorry I don't know the exact terms for the option written in the quotes since I use my Nokia in Finnish ). How could I get the updates to my phone via computer when I cannot connect with the Ovi Suite anymore??
I really hope anyone have had the same problem (it's really irritating) and still hopefully wait for some answers...
Any help sincerely appreciated!
Solved!
Go to Solution.

Unfortunately there is no easy solution to this one as it is probably de to the installation of the Ovi Suite update on your laptop.
The first thing you could try is to uninstall and reinstall Ovi Suite. You could also try using the PCsuite cleaner which should ensure that the previous installation is properly removed before reinstalling.

Sync N97 contacts with Ovi Suite 2.0 & Outlook XP

Hello folks,
I just upgraded Ovi Suite from v1.1 to 2.0 and went to resync my N97 (now at v2.0 firmware). Ovi Suite contacts sync ok with the N97 but the Contacts aren't syncing wiith Outlook XP (Calendar and Notes sync ok). Is therer a way to keep all three in sync automatically?

hi,
For anyone who has used Nokia photos as multimedia dairy wid their 2 yrs data, if its crshng it wll b heart-breaking exprence. Sorry 2 knw tht ur Nokia photos got crshd whts ur system n phone info?
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

N97 mini: Can't transfer music with ovi suite!

Someone please help! every time i try and transfer music with ovi suite it says "can't read tracks" anyone know how to fix this?
Solved!
Go to Solution.

Depending on how much time you want to spend, there are a couple of methods. Before putting music on phone, get it up in Windows media player, then drag and drop album art onto the album picture at left hand side of screen. Then right click on a track and select advanced tag editing, and click pictures, the photo you drag and dropped should be there. If you want individual pictures for each track you can add from here ( but you would need to do this on phone also.
On the phone select an album, select options, select album art, select change, pick a picture (the album cover) select ok, ok wait and thats it. You also have album art choice in the options of each individual track, but will need more photo's in gallery to use different ones.
Good Luck
ps Kudos is quite a cheap comodity !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Apparent problem with Ovi Suite and Win 7 64 bit

Hi
Apologies if this has already been covered, but i have searched quite thoroughly and i haven't come across the specific problem i'm querying.
I'm running Windows 7 64 bit, with PC Suite 7.1.51.0, which runs just fine.
I intend to upgrade to the superb N8 when my contract comes to an end in 6 months, so i'm just doing my homework.
Apparently, the N8 will only run on Ovi Suite, NOT PC Suite.
Now if anyone disputes this and can convince me that the N8 works perfectly fine with PC Suite, then read no further, please just respond! (Bear in mind the OS i'm running though).
As nice as Ovi Suite is, i've managed just fine so far with PC Suite.
Otherwise, please let me explain the problem i am having:
I installed Ovi Suite 2.2.1.23. When i run it, it shows the main screen, and you can just make out a small window appearing in the middle saying "Nokia OVI".
It is then that the program stops responding, eventually displaying the error message which reads:
Runtime Error!
Program: C:\...
This appication has requested the Runtime to terminate in an unusual way.
Please contact the appication's support team for more information.
Judging by the similar stories of Ovi crashing (not finding one where the program fails to open, though), i think it is related to the fact that i'm running Win 7 64 bit; but i could be wrong.
I have tried installing it in compatibility mode, then (failing that), running it in compatibility mode, all to no avail.
Is this a problem that Nokia know about? If there is an intended fix within 6 months, then that'll be fine.
Otherwise, do any of you clever people know any work-arounds?
Any further questions you need to ask, please don't hesitate.
Many thanks
Steve
Nokia Enthusiast
Solved!
Go to Solution.

Pinpointing the problem may be very difficult as Ovi-Suite appears to be extremely unpredictable.and getting Ovi-suit tu run an sync properly seems to be largely a matter of luck.
I have just set-up three brand new identical HP workstations for our Geo-Information Department.
All were set up from the same disk image with only Win 7 Pro Office 2010, then directly Ovi-Suite as our Geo-Information guys insisted on Nokia handsets against our advice.
On one, machine Ovi-Suite crashed on launch and was unable to run at all.
on the second, Sync to OL 2010 failed consistently.
ont the third, everything ran fine with an N97 but an N8 was not recognized
So i got curious and run tests on one machine: I installed the same disk image a total of six times (clean win7-64, clean Office 2010 3 times, Office 2003 three times)
Office 2010
the first time i had the crash on launch, second time OL2010 sync fail, third time it ran ok.
Office 2003
First time notes sync failed, second and third time all was ok.
So the issue is definitely with Ovi-Suite and it appears to be pure luck whether is runs or not and if it runs at all, whether it syncs or not.
Syncing OL 2010 seems to be much trouble prone than OL2003, 64bit appears to be much less stable than 32, onb win 7 it seems to have slightly fewer issues than on XP.
We have NO issues with any other sync software (Palm, BB, Fruit, S-E, Microsoft, even Nokia PC-Suite).
None of the software is run with admin privileges (as we just do not give admin rights to users). If software requires admin rights to be installed, it is done by Data Center employees.
I'm afraid one's best bet to get Ovi-Suite running is trial and error, or if the handset supports it, use PC-Suite, which is what we do.
Ovi-suite users, according to our logs, generate over 70% of our smart phone related support calls, even though they are only 6% of our smart phone user base.
As a result, we currently have all Nokia handsets that do not work with PC-Suite and require Ovi-Suite blacklisted in our organization, meaning we won't support them in any way. Installation of any flavor of Ovi-Suite is prohibited on user PCs as long as it does not become more stable, reliable and less of a resource hog.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

Ovi Suite does not transfer video files

Ovi Suite does not transfer converted video files from PC to my N85.
After dragging, it takes a while to convert the file. Then it shows this message:
"Transfer completed.
1 file successfully transfered to N85
0 files failed"
But in reality, there is no existance of that file in my N85.
I have formated my microSD card, but to no avail.
Please help me...

Hi,
Thank you for your post on Nokia Ovi Suite
Could you please provide with some samples of the MP3 files ( 2 or 3 of them).
You could either attach it here or you can upload them on Files on Ovi.
To upload them on Files on Ovi, follow the steps below:
1. Log into Ovi.com
2. Click on files
3. Type in your username and password
For a user who has not set up files on ovi on his computer, it will give an option to download the file connector.
4. Click Download and install the file connector.
5. Then you will find the Sign in to Ovi Files icon in the desktop.
6. Close the browser and then click on Sign in to Ovi Files icon from desktop.
7. It will connect to ovi.com again. Login with username and password.
8. Left pane shows the directory like the windows explorer.
9. Anytime file status will show the respective file/folder
10. Select the file which you want to send and then right click the file and select the option send.
11. Type the email address [email protected]
12. Select the epiration date and then add comments if any.
13. Then select the option to store in anytime file.
The email receipient will receive an email with a link to download the file.
Looking forward to hear from you at the earliest

How to Sync N9 with Ovi Suite!

N9 and ovi suite can Sync!
I have Just Found This Website showing how to sync N9 with Ovi Suite!. I have just tried it and it works great, calendar, contacts etc.
Here's the link, please follow the instructions correctly:
http://mynokiablog.com/2011/11/01/nokia-suite-updated-to-v3-2-98-0-ovi-suite-sync-with-n9/

I have found the root cause for the crash of Nokia Suite 3.2.100 while synchronizing N9 calendar with Outlook
Basically Outlook synchronization with N9 is working for contacts, gallery, messages, notes.
I had the situation that calendar synchronization ended in crash of the Nokia Suite. The root cause was that after first synchronization some time ago a new calendar PC-SYNC was created on the N9. Due to whatever reason this calendar caused a conflict during the synchronization and the Nokia Suite crashed.
I have deleted this calendar on the N9 and tried to synchronize the Original N9 calendar again..... and it worked.... Now again there is a new PC-SYNC available on the N9 but it doesn't cause problems anymore... Synced N9 calendar with Outlook several times and the crash didn't reoccur....
Looks like the issue is solved now :-)
winny

Can I sync two Nokia phones with Ovi Suite?

I have 2 different Nokia phones. I'd like to save my data to my PC, so I've just downloaded and installed Ovi Suite 2.2.1.23.
When I connected the second phone successfully, there was a green link that said something like "Get tips on syncing several phones with Ovi Suite". However when I clicked there, nothing happened.
When I click "Help->Nokia Ovi Suite Help" on the toolbar, nothing happens, no help tips.
The first phone synced all 82 photos and Contacts and messages to Ovi Suite.
I created a new album with that phone's name, and dragged those pictures from "All" to the new album, to try & keep them organized.
When I connected the second phone all of the Contacts synced (there were a lot) and now they are mixed in with the contacts from the first phone. However the photos would not sync. Then a few photos synced, making a total of 156 shown in All (which included the 82 photos from the first phone). When I would click "Sync" nothing visible happened.
But I did see the photos from the second phone on the PC. I did drag them from the PC into the album created with the name of the second phone.
Now when I look at the photo album with the first phone's name, it says "You have no photos or videos in this album, Drag photos and videos to this album." Yikes! But they are still on my PC.
This is very confusing. I agree with the others, Nokia PC Suite worked well, Ovi Suite seems very confused.
Is any of this uploaded to my online Ovi account?
Thanks for your advice.

ronni333 & boing,
Somewhere on the nokia ovi website it says you need to use seperate windows logins. Have one login for work and use that when you use ovi to sync your work phone. Other login to sync your personal phone. I lost the link to that webpage, but that is about all it said.
ronni333 - I also had problem with ovi help, the link appeared to be empty. I was using Google Chrome to surf the net. Problem solved by using Internet Explorer instead.
Hope this info helps you guys.
Cheers,
chillimuncher

Error code 8393f011 with ovi suite 2.2.1.23 when s...

The contacts on the phone can be seen in Ovi, but get the error code 8393f011 when trying to synchronise them.
Although with the messages it works ok.
I use Win 7, so PC Suite 4.88 is not an alternative.
There is maybe a setting in the phone avaible to change or what would solve the above issue? Please help!

I did a reinstall as of /t5/Nokia-Ovi-Suite/can-t-sync-calendar-and-tasks-again-with-Ovi-Suite-2-2-1-123/m-p/776298/highligh...
But have the same error too bad.
My system informations are
Nokia Ovi Suite 2.2.1.23
PC Connectivity Solution 10.33.1.0
Connectivity Cable Driver 7.1.31.0
Nokia Ovi Suite Software Updater 2010.27.0.60741
Maps Service API 4.0.15.0
Nokia mPlatform 2.6.221
Ovi Desktop Sync Engine 1.3.0.32
Operációs rendszer:
Microsoft Windows 7 32 bites kiadás
Nyelv: Magyar
Felismert internetböngészők:
- Microsoft Internet Explorer 8.0.7600.16385 (Alapértelmezett böngésző)
Felismert Bluetooth-verziók:
- Microsoft (Verzió: 6.1.7600, build: 16385), Használatban.
and the device details
V 5.50
03-03-03
NPL-1
(c) NMP
Just noticed that Ovi crashed after the first install:
Forrás
Nokia Ovi Suite 2
Összegzés
Működésképtelenné vált
Dátum
‎2010.‎10.‎19. 10:57
Állapot
Jelentés elküldve
Leírás
A hibát okozó alkalmazás elérési útja: C:\Program Files\Nokia\Nokia Ovi Suite\NokiaOviSuite.exe
Probléma-aláírás
Problémaesemény neve: APPCRASH
Alkalmazásnév: NokiaOviSuite.exe
Alkalmazásverzió: 2.2.1.23
Alkalmazás időbélyegzője: 4c7f4eae
Hiba – modul neve: QtCore4.dll
Hiba – modul verziója: 4.6.1.0
Hiba – modul időbélyegzője: 4b701363
Kivételkód: c0000005
Kivétel – eltolás: 000e9d67
Operációs rendszer verziója: 6.1.7600.2.0.0.256.1
Területibeállítás-azonosító: 1038
További információk 1: 0a9e
További információk 2: 0a9e372d3b4ad19135b953a78882e789
További információk 3: 0a9e
További információk 4: 0a9e372d3b4ad19135b953a78882e789
További adatok a problémáról
Gyűjtőazonosító: 2017763299

Help needed to sync Nokia 5800 with Ovi Suite, but...

I need to back up my phone with Ovi suite before my phone goes to Vodafone for repair as the lcd screen isnt working. how do I sync my phone when I cant read the sms sent to set the sync up?

if u hv the mobile wd u and u r able to switch on ur mobile and also hear the startin tune.. U can attach the phone to pc and sync using ovi suite.. U DONOT need to select the connection mode.. It gets selected by default if u start the ovi suite..
Regards,
Dr. Shoubhik

C5-00 No connection with ovi suite possible

Since 4 weeks I attempt to connect my new purchased mobile with ovi suite. I tried every version to connect but without success of chance to get in to ovi suite. I have Vista SP2 and used last release ovi suite 3.0.0.290
Each time of several installations and new set up of my PC-system I get the message from ovi suite: No device connected.
Also I used the correct USB-cable 101 and cable driver which has been installed on my PC during installation of ovi suite. I set up my C5-00 device for connection USB-PC-Suite.
Does every body have a advise what is to do. Never I had such huge problems with a mobile software. I suppose finally there is a software problem within of ovi suit data.
Would highly appreciate to get advises from Nokia support or other members.
Regards,
Franz

game

Nokia 5230 Cannot Sync with Ovi Suite

Every time I connect my phone to my computer to sync up with Ovi Suite and click on sync, it doesn't sync and a message pops up to tell me to reconnect or fix the Bluetooth. This has been happening to me ever since I got the phone 3 months ago and only once have I properly synced up my phone with my music (which now doesn't work either and doesn't pick up on the files on my memory card that I added through syncing with Ovi Suite, and every time I connect with the setting of mass storage it tells me I don't have enough room or shows the files ) I would like to restore it to the original factory settings but I have some important files on my phone that I would like to back up before I do that.

Hi,
Pleasew check this link.
http://discussions.europe.nokia.com/t5/Nokia-Ovi-Suite/can-t-sync-calendar-and-tasks-again-with-Ovi-...
Br
Mahayv

How to reinstall firmwares with ovi suite?

Hi to all,
it's a little time i'm wondering how to reinstall a firmware on my nokia 5800. i think it has many problems (i.e. when i try to attach a note to a calendar event, the application crashes); but i can't find the way to do this with ovi suite.
any suggestions?

Just checked for my Nokia 5800xm for which the Firmware was updated by me and Nokia X3-00 for which it was never done... and see the difference...
@ pavilion_alex BTW I re-read your post.. and you have mentioned that you have successfully updated and not re-installed...
Attachments:
OVI Suite Nokia 5800xm.png ‏121 KB
OVI Suite Nokia X3-00.png ‏119 KB

5800XM / Ovi Suite - Doesn't find anything on devi...

Hi, the most recent version of the Ovi suite can't find anything on my device, no contacts, no messages, no music, nothing, it just shows the loading sign, and after some time it just says nothing found. Im on windows 7 x64
Only ovi player works with the music in mediatransfer mode. Any ideas?

There are still issues with OVI and W7 (64bit). Use Nokia PCSuite. Install as admin and in XP compatibility mode.
http://europe.nokia.com/support/product-support/5800-xpressmusic/software
Message Edited by hadimassa on 20-Dec-2009 03:59 AM
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

N97: Can't sync contacts with Ovi Suite

Everytime my N97 is connected to my PC via Bluetooth or USB, everything is syncing fine, except for the contacts.
I already updated to the most recent Ovi Suite version, but it's still not working.
When trying a manual sync, by clicking on "sync contacts" on the ovi suite, I am getting an error message:
Sync cancelled
Could not continue syncing
Reconnect the USB cable to your device or connect via Bluetooth. Then try syncing again.
Any ideas?
Solved!
Go to Solution.

Glad it helped marc, hope everything will be ok now, Oh and if you feel like ticking the green star in my post, it would be appreciated
Cheers
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

N97 Mini with Ovi Suite 2 unable to transfer anyth...

Similar Messages

Maybe you are looking for