N97 (not mini) - Microphone not working

I have a Nokia N97 (not a mini) and the microphone has abruptly stopped working properly. I first noticed it 2 days ago (the day before that, the phone was working fine). Basically, when I speak to someone on the phone, I have to raise my voice quite a bit to be heard - people on the other end of the line have advised me that I sound faint, they can hardly hear me, or it sounds like I'm calling from a distance.
The issue with the microphone does not change whether the call is outgoing or incoming and it doesn't seem to make a difference whether I use the phone normally or on loudspeaker.
I haven't dropped the phone or done any damage to it - certainly not in the last 48 or so hours that would explain the sudden microphone issue! I also haven't updated anything or downloaded anything. My use of the phone over the last few weeks has been normal (phone calls & text messages mostly), but minimal.
Would this likely be a hardware or a firmware/software issue??
I've tried searching for a similar topic but am coming up with zilch - any help would be greatly appreciated!

You may have a diagnostic with..Nokia Diagnostics (Experimental version) available at Nokia Beta Labs..
http://betalabs.nokia.com/
--------------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

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N97 (not mini) - Microphone not working

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