(N97) Ovi Suite - "Support Software Installation F...

I just got a Nokia N97 and i'm trying to update my information using Nokia Ovi Suite. (Allow me to say now that I HATE this program and never enjoy using it.) Whenever I plug in my phone via USB, it tries to update the support software, only to give me this message: Support Software Installation Failed. I have tried uninstalling all Nokia applications, restarting my computer and doing a clean install, but it hasn't solved anything.
I tried working with the software despite this problem. It would sync my messages but not my contacts.
I am using a brand new PC (only a month old) with Windows 7 Home Edition. Phone time and date are properly set and the SIM card is properly inserted into the phone.

It may be worth trying another clean install including removing all Nokia/Ovi software from the computer, including any drivers thet maention Nokia or Ovi, then run Nokia PC Cleaner.
Then try the latest version of Ovi suite from Beta Labs
http://betalabs.nokia.com/apps/nokia-ovi-suite-beta
Good Luck
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5800 XM - Ovi Suite Support Software Installation ...

Hi guys
Have an 5800 running v50 software and recently tried to check for an update to 51. Phone is not locked to any network or anything - in fact recently flashed by service centre due to locking up.
Anyway always used PC Suite for updates but now says use Ovi Suite.
However since then although I can sync etc in Ovi Suite I get the Support Software Installation Failed message on the PC.
Any idea's how to fix this and what in effect it does (I have been able to sync and just finished downloading some new maps).
Cheers
WJUK
ps - Also noticed that Ovi Store wouldn't work on 5800 (said connection error) so uninstalled and re-installed via Ovi store link and that seems to be ok now - not sure if anything is connected.

Please try either to update the Nokia Software Updater to the latest version from Nokia.com or uninstall the Nokia Ovi Suite and PC Connectivity Solution from Windows Control Panel (Programs and Features) and then reinstall Nokia Ovi Suite 2.2.1.23.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
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My ovi suite or software updater can't detect my f...

hi,
i just download nokia ovi suite, nokia software updater, and cable driver.
but when i update the phone, the program is not detect the firmware.
my model nokia is Nokia C3-00.
the lastest firmware i update is V 07.20
i want to download V 08.63
thankyou
(sory my english bad)

Unfortunately your dad has bought you a counterfeit phone.
It isn't a nokia, it does not contain nokia parts and it doesn't have a nokia operating system so it isn't compatible with nokia software. It is impossible to make it work with nokia software,
The reason I can say for certainty that it's a fake is because it gives you the "webcam" option. Nokia's do not do this but fakes nearly always do.
Best thing to do with the phone is to bin it, we cannot help you with it here.

Transferring content to N97 (Ovi Suite 1.1.374)

I have tried to transfer my music and some videos to my new N97. With mostly success (and a large fraction of disappointment) but I have a couple questions.
Is it normal for it to take soo many hours to transfer like 1300 songs (average of 5mb per song)?
When the music has been transferred, Where will they shop up in the E: Mass Memory? (when you connect your phone to the computer, and go to mass memory mode). What folder(s)?
Is there any log file of the transfer log at all? (Other than the transfer history within Ovi suite)
When I transferred most of my stuff, 24 files failed, from within Ovi suite I haven't found out how to see 'what' files failed so I can transfer them separately (which I know would work).
And, Why is it that Ovi will transfer files that are already on the phone?
Is there some easy way to transfer new files without having to select them from the ever growing list in the gallery?
Please and thank you.

Why is there never any responses from Nokia about all the problems people have with their mp3 software. The N97 is my 1st and last Nokia phone, specifically because the music software is so bad, and they never address the issues. Every issue I have with it I found in these support discussions, mostly unanswered. The FM transmitter is cool, but really what good is it with out the music software?

N97 Ovi Suite for Mac?

Hey guys, Just wondering if there is a Ovi Suite available for mac? I have some pics on my N97 I'd like to have on my mac.
Cheers!
Solved!
Go to Solution.

Here are the Nokia site with mac support: http://europe.nokia.com/support/download-software/mac-support
I have no mac, but couldn't you just connect your phone to it and use it as a mass storage? - I mean, drag and drop your pictures...??

N97 - Ovi Suite Connection Problem - Windows 7

Hi all.
I have N97, firmware version 20.0.019 (t mobile - **bleep** with the old firmware updates.... )
I am running windoze 7 with all updates etc.
I have the latest version of nokia Ovi Suite and the latest version of Nokia PC Suite.
I am reluctantly trying to get used to using ovi suite instead of PC ever since Nokia's update page seemed to suggest I should be using OVi suite with this phone.
Anyway bluetooth connection is working fine. I can do all syncs with everything on bluetooth.
USB connection is not, when the phone is connected, and I select PC Suite on the phone, the phone and PC then get stuck in a sort of loop where the PC is "installing drivers" and the phone keeps asking me to select PC Suite mode. Occasionally I get an error message saying I am stuck in file transfer mode.
I have also tried this after going into settings and setting USB connection mode to PC SUITE only, with Don't Ask selected.
This is profoundly frustrating and also renders the ability to update phone software totally useless because you cannot update via bluetooth, only USB connection.
I am getting mighty peeved off with Nokia's ability to get firmware, and software products right. Come on guys, hire some decent developers, and/or start responding to feedback from customers like me. (I'd happily beta test any software, I've done it before for an online game......!!!!)
I am considering selling my N97 online, and just buying an unlocked HTC HD2 after over a decade of using Nokia phones.
help!
R

Amazing that so many have responded to this post, and not one has come close to the right answer... I've had the same problem for a while, and at first I thought it was just my old XP notebook - which had more than one problem - or the general poor performance we've come to expect from the N97. I couldn't even sync on Ovi. But with my new Windows 7 notebook in hand, I was all excited to finally update the firmware on my phone - which had been stuck on v12 for a while. Imagine my surprise when I still had the same problems with my brand-new notebook. I started browsing around for more help than this thread, and found that Nokia has released a software update program seperate from Ovi Suite. Just google "Nokia Software Updater for Windows 7" or whatever version of windows you have, download & install. You might need to kill three "Nokia..." processes in the Task Manager to let it run, because it seems Ovi suite has these processes starting up with Windows. (Amazing when they program applications to do that without your permission!) Why on earth would Ovi Suite need to run three processes on my machine anyway, if I haven't even started up the program after reboot? But still, this program wouldn't connect to my N97 via USB. I clicked on the icon in the system tray showing the drivers installing after I plugged it in, and found the culprit: The installation of the driver for "MTP USB Device" failed. Googled that, and found that there are a lot of people having problems with that, from cameras to cellphones to mp3 players. Tried a few suggestions I found, and ended up having to uninstall all my (brand new?) USB controllers (under "Device Manager") and deactivate Windows Media Player from "Windows Features", reboot, then re-activate Windows Media Player - something to do with MTP Devices getting their drivers from Windows Media Player. Not sure if it was one or both of these fixes, but then Nokia Software Updater connected to my N97 with no problem. Installed the software update, and now all is good again. Incidentally, after the software update was complete, a whole bunch of different drivers were installed when I connected the USB... the main one changed from "Nokia ... Parent ..." something to "Nokia... Flashing..." something - and Ovi Suite connects fine now as well! Good luck to everyone who had this problem - it's been fun.

Ovi Suite custom directory installation - is it po...

Is it possible to install Ovi Suite to custom directory? I have few partitions, and i want to install Ovi to other partition than C:\.
I found one topic about same problem, but found not valuable solution (running ovi installer form cmd with target directory didn't helped one of nokia help board users, so i decided not to try).
Using Windows 7 Ultimate.
Thanks

It may be worth trying another clean install including removing all Nokia/Ovi software from the computer, including any drivers thet maention Nokia or Ovi, then run Nokia PC Cleaner.
Then try the latest version of Ovi suite from Beta Labs
http://betalabs.nokia.com/apps/nokia-ovi-suite-beta
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Why am I getting a blue screen during windows support software installation?

After intalling windows 7 x64 (using boot camp 5.1), when I come to install windows support software to set up apple drivers for windows to run on my MacBook pro (late 2013), after installing a good number of drivers, I get suddenly a blue screen!....
What can I do, once windows is not strting up? It started well, but wth no proper drivers. Thanks.

I guess the first thing I would do would be to boot up using the original installation DVD and correct the permissions. That may not be the problem at all, it could be an incomplete upgrade install but at least you would know it isn't a permissions problem. I'd also run or verify the hard disk using this method.
How is it done? Turn machine on. Insert DVD 1 of the Install Disks, restart the machine, hold down the Command and the C keys (that tells the machine to look to the Rom drive and boot from it). Once it is up (will take a long minute or so...) go up to the top left where the install menu buttons are listed, look for the disk utility and run it. Tell it to verify and repair the disk and repair the permissions. Once done, quit the Disk Utility and select the restart option. Wait to see if your original desktop comes back.
If not, then you'll need to either "back out" the upgrade you installed or install your backup. If you don't have a backup you'll probably have to re-install OS X all over again (and probably lose all your previous data, apps, etc.). Let's hope it clears up first before you have to re-install.
Lisa

Pc suite/ovi suite loses software connectivity via...

Hi there,
Software in use:
PC Connectivity Solution:
Version 10.50.2.0
Nokia Connectivity Cable Driver:
Version 7.1.36.0
Operating system:
Microsoft Windows 7 64-bit Edition
Language: English
In both lastest Nokia Pc Suite or Ovi Suite, very often , most frequently when using the messages area, the connectivity it's lost with the phone at the software level (E51).
The telephone still looks connected via USB, but I'm not able for example to refresh/resync messages, or send messages.
However phone still present in device manager, and the usb symbol on the phone screen it is still present without disconnection.
I've tried uninstalling of pc suite, using also the pc suite cleaner, upgrading to the latest firmware for the phone, but no luck.
The issue arrised after upgrading to a version of pc suite, latest at that time, maybe two - four weeks ago or so (7.1).
If you have any suggestions kindly please share.
Also if any of you have a link to an older version for pc suite 7.0 I'm thinking to try a downgrade.
Many thanks,
Eugene.

Downgraded to 7.1.50.2 , issue still persists.
Problem started not after software upgrade as I wrongly assumed, but after switching from 32 bit to 64 bit system.

Ovi suite, Nokia Software Updater and my Nokia 573...

I have a nokia 5730 xpress music. I was trying to update its software via my device, but everytime i was trying to download the software i had ''connection error'' message while the internet connection was ok. Then i tried to update my nokia via ovi suite. Same problems. A message was coming that i have no internet connection but my internet connection was working. Later i tried nokia software updater. Everytime i try to open the program it says "sorry, the nokia Software Updater service is currently unavailable. Please try again later." I would be very glad if anyone could help me with this.

Could you please provide us more information on this?
A. Device details ( type *#0000#)
B. System Information details ( Help About- Ovi Suite- System Information)
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

Download support software error

Hallo,
I've successfully downloaded nokia PC suite and ovi suite (the latest version),
but when I connect my nokia5230 with Usb for dowloading updates, the system give me an error.....
Please can you help me?

Have a look at this thread..
/t5/Nokia-Ovi-Suite/OVI-Suite-Support-Software/m-p/780019/highlight/true#M6389

OVI suite can't update the support softare on my N...

Whatis that ?
A few days ago everything was ok...But now ;
everytime i startup ovi suite and connect my N97 i get the error messag:
"Installation Failed"
Support software installation failed.

/t5/Nokia-Ovi-Suite/Unable-to-update-support-software/td-p/711586
This is a known issue without any solution yet.. But as per my experiance there is no problem in the functionality... If any problem try the Nokia PC Suite instead...
--------------------------------------------------------------------------------------------------------------------------------------------------------If you find this helpful, pl. hit the White Star in Green Box...

Ovi suite can't sync, n97 crash

2 hard resets later I've still not been able to connect to Nokia's all singing all dancing Ovi suite with n97. Well, I can connect it seems but whenever I try to sync anything through it either the Ovi SUite software tells me I have no hone connected & is "unable to read tracks" or the handset restarts itself.
Come on Nokia, this handset/software is meant to be a competitor to iphone/itunes. Well it ain't. Never had problems like this with iphone, ever since day one it has worked as it was meant to. Why can't nokia software be the same I wonder....
Please help to resolve this problem.
David.
N97
Ovi suite
Win XP SP2
Original USB cable

I upgraded to the new Ovi Suite 2 a few weeks ago and everything was looking rosy. Now all of a sudden I get the same issue as above?!?!?! I've rebooted the PC, rebooted the phone, what's occurring?
Cheers,
"ROZ"
N97 on GiffGaff
Started to grind to a halt until I hard reset it - still a lot slowly than my wife's iP4

Ovi suite not updating my device software

When i going to update my E71 device software update i got this error " Support software installation failed" i have attachmed that image as well , Please help me in this regard,
Thanks
Attachments:
e 71.JPG ‏116 KB

Ali2010 wrote:
When i going to update my E71 device software update i got this error " Support software installation failed" i have attachmed that image as well , Please help me in this regard,
Thanks
Rontom is right and I also noticed that you've several apps running on your PC. Close all other apps when you update phone firmware.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Unable to update support software

Hi,
OVI suite can't update the support softare on my N97... it's says "unable to install support software". Any solutions?
On the PC I already unistall all Nokia software, used PCSuite Cleaner and cleaned the registry and then reinstall OVI Suite.
I don't wont to hard reset the phone, format drive E and reinstall all the software!
N97 FW 22.0.110.C01.01 - RM-505
Win XP SP3

Hi every one support staff fixed my problem...
here this support email....summary; if you have installed two software for your nokia (NSU and Ovi Suite) either must work on last version...
My Nsu was not last version...After installed NSU Last version, everything is working perfect
Hi,
It seems PC Connectivity Solution 10.35.0.0 installed by Nokia Software Updater causes these support software installation failures. You need either to update the Nokia Software Updater to the latest version from Nokia.com (that will update also the PC Connectivity Solution to the newer version), or uninstall the Nokia Ovi Suite and PC Connectivity Solution from Windows Control Panel (Programs and Features) and then reinstall Nokia Ovi Suite 2.2.1.23.
Please let us know the updates.

(N97) Ovi Suite - "Support Software Installation F...

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