N97, serious, big problem???

Question

I bought a N97 in Hong Kong about 2 weeks ago. After one week the touch screen stopped to works. There is also a quite big white spot mark on the inside of the screen. After working with electronics and mechatronics (mechatronic) the last 30 years, and a plastic expert, my theory is that it seems like it have been really hot (fire) inside the telephone which have, in order, maked the marks on the screen. I already have a lighter for my cigars, I do not a telephone act as a lighter (a joke of course, but I do not like things like this happens). I have sent a angry mail to Nokia about the warranty for a telephone bought in Hong Kong. I have not mentioned the above serious matter. After many years in the electronic industry, I know the most of the "dirty" tricks. One trick is to sell the best quality to the Europeen market. Hong Kong get the second best, and Mainland China get the lowest quality. It is difficult to prove, and all companies including Nokia will of course denied it. Anyway, I am really dissapointed over Nokias new N97. Maybe they should start again to produce timber and rubber boots

Answer 1

In the theory, you could have right. But what to do with all phones that are completely out of production spec.? All failures? Tolerances? and so on. I could have give you a long lesson about "real life" producktion nowadays, but I will rather give you a short anser. To use your theory in the real life, Nokia must produce all phones with no failure. Probably the only way to do that is to employ a "Nokia voodoo priest" that have the big overview and blesses all telephone as they passes through the product line. Mayby he was "twinkle winkle" with his eyes when my telephone passed. That could explain why my telephone passed with produktion failure! After working with product development and production the last 25 years, I have big respect for emloyes working in Nokia. Development and production is very complicated with a high stress factor, and sometimes things goes wrong for everybody. But Nokias service and warranty politic is more conserning. They should act in a quite other manner when a custumer becomes the owner of a telephone with production failure, wherever it was bought! One example: Many years ago, I bought an IBM T42 in Hong Kong, which was one of the top models at that time and costed 5 times more than a usual laptop today. The IBM functioned perfect, but after appr. 3 years, I got probleme with the cd-rom. I called IBM international, and they only asked for my adr. zip no. The warranty was world wide.Then I got an adress to delivered it. It was only 10 minutes drive from my home. IBM did not ask for a receipt, nor my name. They only wanted my telephone number. The day after, they called and I collected the T42. They have changed the cd-rom and it was free of cost!! I also lately bought a Acer aspire one, and I noticed they have a world wide travel warranty. As long as we, the customers, think the one country limited warranty is OK, we support and accept the politics of companies like Nokia. And they can keep on and on because of that. Should we not do anything about it? What about a list in this forum that shows companies that have world wide warranty and not? It will be useful for more than Nokia owners.