N97 software update drama

Every single time I attempt to update my n97 it fails. Nokia Software Updater won't even pick up the phone at all. Ovi Suite detects the phone and detects an update is available gets to the update part of the process and fails calling it a 'connection problem'
current version 12.0.024
trying to get 20.0.019

exaclibur wrote:
Every single time I attempt to update my n97 it fails. Nokia Software Updater won't even pick up the phone at all. Ovi Suite detects the phone and detects an update is available gets to the update part of the process and fails calling it a 'connection problem'
current version 12.0.024
trying to get 20.0.019
Make sure you have a look at the Pool of Knowledge article regarding this subject!
Problems with USB connection or PC Suite
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Similar Messages

N97 Software Update showing updates!

Just checked the Software Update app on my Nokia N97 and it is showing a collection of application updates!
Maps 3.1
N97 C: Phone Memory Update
N-Gage Application 1.30
Nokia Messaging 10.0
Ovi Contacts 1.20
Installing them now :-)
Chris

I too also saw 5 updates on my SW this morning:
Maps 3.1 (trying to download)
N97 C: Phone Memory Update (downloaded + installed successfully)
N-Gage Application 1.30 (trying to download)
Nokia Messaging 10.0 (trying to download)
Ovi Contacts 1.20 (trying to download)
The others just won't download!
I've turned the phone on / off and have good reception 3g / 3.5g coverage but still nothing!
Advise anyone?
Thanks

N97 software update issue

hi all,
i read allot of posts and tried allot of solutions but untill now none worked for me
i use windows 7 ultimatie 64 bit, installed the ovi suite and the nokia software updater.
then why i try to update the device software it says the phone is not connected, when i then reconnect the phone i can press continue but immediatly after that its says its not connected again. even though the ovi store has it still connected and i can browse the phone from the pc aswell.. I tried different usb ports, i tried it on an win xp machine ( with same results ).
Currently my n97 had software version 1.2 i believe, when i use the phone itself to update it says no updates available.. i dont know whats wrong, because other then the update everything works normal.
If i need to post more info pls ask for it
Hope someone can help
Grtz
Solved!
Go to Solution.

Hi, don't know if it will help, but try removing all nokia/ovi software from your computer and run Nokia PC cleaner, then re-install, this has worked for me when I've had connectivity problems (but on Vista) Currently have Widows 7 and both NSU and Ovi suite work fine. You can also download drivers from Nokia web site !
Good Luck
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N97 Software update client always says "all applic...

Could any one tell me why, since I updated to v 20, my Software update client always says “all applications are up-to-dated”?
It was not important until now with Maps 3.3.
I ma running v20.0.19, RM-505 Language set: Spain (05), unbranded
Thanks

Because all software ARE up to date on your phone. The n97 is not given the map 3.03 update. It will be available for the n97 via a firmware update which has just recently been released. If it is not available for your phone, then your product code must not yet be available for updating.
@chanchan05 - Not sure regarding the map update... I have an N97 (not mini) and when I was checking for latest software updates, I received the map update on 28 Jan.... No official news from Nokia on FW 2.1...

N97 software update ready for black not white vers...

is anyone else in the uk amazed that Nokia have released the software update for the N97, but it is only available for the Black not white version of the phone?
I am truly amazed. Its not like they are different phones. . .is it?

I purchased a Nokia n97 in white and after 2 weeks my front screen wouldn't load and I couldn't connect to the internet,the phone I purchased was sim free and cost me 500 pounds,I checked for updates to rectify the problem because after reading on these sites it was a common problem and the update would fix it... Anyway there were no updates so i contacted nokia themselves and i got an email back saying
"We are unable to provide information on the features for future software updates or product releases ahead of time. All available information on our products can be found from the relevant support pages on our website.
Please note that unfortunately there is no information yet as to the release dates for the Nokia Software updater for the model N97 as product releases are country and market dependant."
wasn't the update supposed to ready for the 1st??...
i've since swapped the phone (after some faffing about) for a Nokia n97 in black,I turned the phone on and after 5 minutes I got a message saying important updates available,the firmware 11. was available after 5 minutes of me having the phone,i've not moved its from the same shop an i'm using the same sim,why send an email out saying they don't know when its going to be available,why not just put we've done it for the black we just don't know when its gonna be ready for the white!! so far i've had no problems but its only been a day!!

Why wont my white N97 software update?

My software version is V10.0.012, I have been trying to update to the 11.2.012 for 3 days but without success. Can anybody tell me why this is and when I can expect my white unbranded N97 will be updated?
Another question, I answer my calls by pressing the green light/button and end the call by pressing the red light/button. I have read on other threads users sliding the unlock or answer on the screen, I tried this a few times and found it inconsistent, how do most users prefer to answer and end their calls?
Any advice would be much appreciated.

Thanks again mouserider, I'll just keep trying every couple of days for the software update. I would have thought Nokia would at least have the common sense to give information regarding phones that can upgrade and those that are due at a later date. Sky TV recently updated software on the HD's and they clearly made it clear that certain serial numbers would be updated first and the rest would be updated in batches. Nokia could have easily given similar information if they chose to.
I'm now wondering if I should have kept the iphone 3gs, my brother loves his ihpone and now he keeps telling me I made a huge mistake in my choice.

N97 Software Updater - Fails to find device...

Hi all,
Hoping someone will be able to help...pardon the waffle, but I'll try and be as specific as possible.
I have a Nokia N97 and I'm running Windows Vista Home Premium on my PC.
Every time I try to delete a photo on my N97 I receive the message "General: System Error" - I can't take any photos now...and my phone memory is FULL to capacity (2.0ish Mb free) even though all my photos are saved to mass memory and I can't actually SEE any files in my phone memory folders when I explore them in PC Suite.
I checked the support forums and it was suggested I needed new firmware because the original was buggy.
So off I went to Software Updater on my PC.
On previous occasions, Nokia Software Updater has found my phone without any problems. However, today I plugged it in again and although PC Suite works fine, Software Updater is failing to find my device when it is "Searching for connected device"...
Again, I checked the forums. I have uninstalled both PC Suite and Software Updater, reinstalled them and tried again. Still no recognition of my device via USB (PC Suite mode) in Nokia Software Updater.
On my device I've hit the SW Update and the only one listed is a small optional Messaging update which I don't have the phone memory to install anyway. I don't have any apps installed, no games, nothing other than photos, a few music albums, messages and contacts.
Any and all suggestions would be fantastic - many thanks in advance...

I can't actually SEE any files in my phone memory folders when I explore them in PC Suite.
USB Mass Storage Mode open in Windows Explorer .
jje

N97 Software Update Mess up

All,
Firstly, I am in Cape Town South Africa. Software release V12 was recently made available in our country. I checked the software update tool on the mobile, saw it is available and subsequently downloaded and installed the it. Thats when my nightmare started... All functions work on the phone, internet is fine and i can send and receive sms's. My problem however is, I cannot make and receive calls. After countless calls between my Service Provider Vodacom and Nokia, I was told the SP didnt "release" the update for their subscribers, in other words V12 is not compatible with their handsets. Untill such time they Ok this release for their subscribers my instrument cannot be used and I am welcome to bring it in for repairs. Needles to say, had i knew this, i wouldnt have done the software update. Why do they allow the phone to indicate and allow me to download the update? Anything I can do to get this phone to work or do as Nokia SA said, bring it in and have it flashed? And will that option work?
Sorry if this posted before, I searched, hope it makes sense
Solved!
Go to Solution.

Same for me in Cape Town (I live in Pretoria) on holiday... Got the OTA update now I can't make or receive calls. On holiday. Went to Vodacare in Somerset mall they want to send the phone to Jhb. Sim card works in other phone so it's definately the update. GPRS is fine except that I had to redo access points and Nokia maps cannot go "online" so I am limited to what I can search. Voice prompt nav is still fine. Thank you Nokia and Vodacom for this little Christmas present...

Nokia N97 software update V20

All Those out there Running V12 on the unlocked Vodaphone N97. That are now on 02 V20 is now ready for download on the Nokia updater Suite Or Ovi Suite In the UK
Ps don't forget to backup all the stuff on your N97 first on Nokia suite.
The update has cleared loads of bugs from what Phone
Touch screen does not lag or Stick when going down the Screen
Music player has had a make over
Video Player folder has been updated
As has the Picture folder
Ringtone now Rings in the Tone you set. Not the default tone
The home screen looks more cleaned up
There must be Load more treaks that have gone on
but I have not found Yet
Message Edited by loadup on 29-Nov-2009 03:35 PM

updating to new firmware depends on product code which represents your region of purchasing, language pack and if it's branded or not .... so NOKIA releases firmwares and release it for every product code depending on mentioned points if ur product code hasn't the v.21 update, that means that nokia didn't release it for your product code yet or your phone is branded with an operator and that means that you should go to the operator care center
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Started From Nokia 3310 , Now with Nokia N97 v.22.0.110 + N900 PR1.2

N97 software update=music library gone??????

i updated my n97,the songs are all still in the mass memory,but all gone from music library,is there an easy way to get them back,or do i have to delete them all from mass memory,and put them all back on again??? iv had it with this rubbish phone,
Solved!
Go to Solution.

Try connecting phone in mass storage mode and select show all files, look in 'private on E and delete the files listed, has worked for me in the past !
Storage Drives: (Mass storage E, Memory Card F)
\private\101ffca9\harvesterdbvx_x.dat
\private\10281e17\[string]mpxvx_x.db
\private\10281e17\[string]pcvx_x.db
TIP: Connect the device in USB mass storage mode (File Transfer), to locate the private folder from the PC.
TIP: STRING and x_x will change depending on your phone.
After you've done this, then you should be able to re-scan and re-create the Music Library.
Good Luck
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N97 software update?

What in the new update?
i cant work it out?
question 2. after ive update my fone why does it freeze an shut down.. i have to take the batter out etc? why that

the new firmware update for unbranded/unlocked n97 is v12....
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

N97 Software Update C: Phone Memory

I just happened to check my Sofware update from my phone and noticed a "N97 C: Phone Memory" update.
Description
This update reorganizes the C: Phone memory to optimize it for more user memory available for possible SW installations on this drive.
Version 7.1(1)
Is this new? And has anyone did it yet? What exactly does it do?

you are welcome and hopefully next firmware update is to follow really really soon. and that for us n97 users will be great news ! its supposed to address some really annoying things like bt connections for some and of course my infamous charging issue.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

N97 Software update problem

I'm trying to update the firmware on my phone, which vodaphone says is available to me.
Firstly, I tried on my phone,but it states that there is no update available, so thought I'd try to do it using my laptop.
I install the latest PC suite and SW updater, and when I connect the phone using a USB cable, PC suite picks up my phone. However, when I try to update the software, the SW updater can't find my phone.
Has anyone any idea what I should do?

Doesnt matter if PC Suite recognizes your phone. Some AVs wont even allow NSU to open even if you can use phone with PC Suite. Just turn it and your firewall off when you try to update the phone.
Whats your product code? Its on a sticker under the battery.
If you find my post helpful please click the green star on the left under the avatar. Thanks.

Nokia N97 software update 21.2.045

Hi guys,
I want to perform a downgrade of software, really I don't like this version of update.
I phone is always with problems
How can I do it?

Downgrade is not possible.
Me, Mac and my misengineered N97

N97 Software update has crashed phone

I upgraded the software on my pc to then upgrade the software on my phone. Whilst upgrading phone software got a failed message followed the instructions and now phone still won't update and now won't turn on!
Was updating from v12 to v21
can someone help me please
Attachments:
nokia.pdf ‏83 KB

Hi, sorry for your problems. I can guide you to this guide by Psychomania on how to recover from a failed fw update: /t5/Pool-of-Knowledge/Recovering-from-a-failed-firmware-update/td-p/398147
Hope it works out!

N97 software update drama

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