N97 Software update has crashed phone
I upgraded the software on my pc to then upgrade the software on my phone. Whilst upgrading phone software got a failed message followed the instructions and now phone still won't update and now won't turn on!
Was updating from v12 to v21
can someone help me please
Attachments:
nokia.pdf 83 KB
Hi, sorry for your problems. I can guide you to this guide by Psychomania on how to recover from a failed fw update: /t5/Pool-of-Knowledge/Recovering-from-a-failed-firmware-update/td-p/398147
Hope it works out!
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Date/Time: 2005-11-26 00:27:54.246 +0200
OS Version: 10.4.2 (Build 8C46)
Report Version: 3
Command: System Preferences
Path: /Applications/System/System Preferences.app/Contents/MacOS/System Preferences
Parent: WindowServer [68]
Version: 3.1 (3.1)
Build Version: 19
Project Name: SystemPrefsApp
Source Version: 1260000
PID: 2795
Thread: 3
Application Specific Information:
Software-
Aktualisierung v.2.0 (com.apple.preferences.softwareupdate)
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000006
Thread 0:
0 libSystem.B.dylib 0x9000a738 machmsgtrap + 8
1 libSystem.B.dylib 0x9000a67c mach_msg + 60
2 com.apple.CoreFoundation 0x9074b338 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x9074ac3c CFRunLoopRunSpecific + 268
4 com.apple.HIToolbox 0x93129ac0 RunCurrentEventLoopInMode + 264
5 com.apple.HIToolbox 0x93129154 ReceiveNextEventCommon + 380
6 com.apple.HIToolbox 0x93128fc0 BlockUntilNextEventMatchingListInMode + 96
7 com.apple.AppKit 0x93603e44 _DPSNextEvent + 384
8 com.apple.AppKit 0x93603b08 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
9 com.apple.AppKit 0x9360006c -[NSApplication run] + 472
10 com.apple.AppKit 0x936f08bc NSApplicationMain + 452
11 com.apple.systempreferences 0x00002da8 0x1000 + 7592
12 com.apple.systempreferences 0x0000a3fc 0x1000 + 37884
Thread 1:
0 libSystem.B.dylib 0x9001efcc select + 12
1 com.apple.CoreFoundation 0x9075dbcc __CFSocketManager + 472
2 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9000a738 machmsgtrap + 8
1 libSystem.B.dylib 0x9000a67c mach_msg + 60
2 com.apple.CoreFoundation 0x9074b338 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x9074ac3c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x928ab520 +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 3 Crashed:
0 com.apple.CoreFoundation 0x9072f2f0 CFGetAllocator + 24
1 com.apple.CoreFoundation 0x90733dd8 CFURLGetFileSystemRepresentation + 36
2 com.apple.CoreFoundation 0x90733b6c _CFBundleCreate + 88
3 com.apple.installframework 0x98214580 -[NSDictionary(IFBundleVersionDictionary) _initWithBundleAtPath:] + 56
4 com.apple.installframework 0x98214620 +[NSDictionary(IFBundleVersionDictionary) versionDictionaryFromBundleAtPath:] + 60
5 com.apple.installframework 0x98236280 -[IFComponentMetadata performFileChecksOnVolume:] + 540
6 com.apple.installframework 0x98235a0c -[IFPatchRequirement isTrue] + 84
7 com.apple.installframework 0x98215780 -[IFRequirementsEvaluator testRequirements:failureLimit:reference:] + 296
8 ...le.SoftwareUpdate.framework 0x985dcb08 -[SUPkgMetadata performRequirementChecksOnVolume:] + 244
9 ...le.SoftwareUpdate.framework 0x985d1c74 -[SUProduct(Scanning) __performDistributionFiltering] + 1608
10 ...le.SoftwareUpdate.framework 0x985d1df0 -[SUProduct(Scanning) packageReferences] + 72
11 ...le.SoftwareUpdate.framework 0x985d0788 -[SUProduct initWithProductID:dictionaryRepresentation:preferredLocalization:baseURL:overri deBaseURL:] + 356
12 ...le.SoftwareUpdate.framework 0x985d5bcc -[SUCatalogLoader _parseCatalogDict:baseURL:] + 528
13 ...le.SoftwareUpdate.framework 0x985d5da4 -[SUCatalogLoader _loaderMain:] + 240
14 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
15 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9004ca38 syscallthreadswitch + 8
1 com.apple.Foundation 0x9289b330 +[NSThread sleepUntilDate:] + 152
2 com.apple.AppKit 0x936a0b00 -[NSUIHeartBeat _heartBeatThread:] + 1100
3 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
4 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9000a738 machmsgtrap + 8
1 libSystem.B.dylib 0x9000a67c mach_msg + 60
2 com.apple.CoreFoundation 0x9074b338 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x9074ac3c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x928aa3e0 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
5 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 6:
0 libSystem.B.dylib 0x9002ca78 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x9003125c pthreadcondwait + 508
2 com.apple.Foundation 0x9288a0a0 -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.installframework 0x98232c14 +[IFDTargetController(WorkerThread) _handleTargetRequests] + 852
4 com.apple.Foundation 0x92882f34 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 7:
0 libSystem.B.dylib 0x90032cac wait4 + 12
1 com.apple.Foundation 0x928711e8 _waitForTermination + 40
2 libSystem.B.dylib 0x9002c3b4 pthreadbody + 96
Thread 3 crashed with PPC Thread State 64:
srr0: 0x000000009072f2f0 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x24004424 xer: 0x0000000020000006 lr: 0x000000009072f2e8 ctr: 0x0000000090751f34
r0: 0x0000000090733dd8 r1: 0x00000000f0090070 r2: 0x0000000024004424 r3: 0x0000000000000000
r4: 0x0000000000000001 r5: 0x00000000f0090160 r6: 0x0000000000000402 r7: 0x0000000000008fd1
r8: 0x0000000006400000 r9: 0x0000000000008000 r10: 0x0000000000000001 r11: 0x00000000a81e08a0
r12: 0x0000000090751f34 r13: 0x00000000061641d0 r14: 0x0000000006162400 r15: 0x0000000006161a40
r16: 0x000000000638f1e0 r17: 0x00000000a81e6064 r18: 0x00000000061504f0 r19: 0x00000000a81e6064
r20: 0x00000000061623d0 r21: 0x00000000a81e6064 r22: 0x0000000005dcaa40 r23: 0x0000000005dcabe0
r24: 0x00000000a072f23c r25: 0x0000000000000001 r26: 0x0000000000000402 r27: 0x00000000f0090160
r28: 0x0000000000000001 r29: 0x00000000a072f23c r30: 0x0000000000000000 r31: 0x000000009072f2e8
Binary Images Description:
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0x909a8000 - 0x90a2cfff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90a56000 - 0x90acafff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90ae4000 - 0x90af6fff libauto.dylib /usr/lib/libauto.dylib
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0x9133b000 - 0x91344fff com.apple.DiskArbitration 2.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9134b000 - 0x91372fff com.apple.SystemConfiguration 1.8.0 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91385000 - 0x9138dfff libbsm.dylib /usr/lib/libbsm.dylib
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0x9169b000 - 0x91758fff com.apple.QD 3.8.16 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x91796000 - 0x917f4fff com.apple.HIServices 1.5.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x91822000 - 0x91845fff com.apple.LangAnalysis 1.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x91859000 - 0x9187efff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
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0x92e43000 - 0x92e43fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92e45000 - 0x92e59fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92e71000 - 0x92e81fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92e8d000 - 0x92ea2fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92eb4000 - 0x92f3bfff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x92f4f000 - 0x92f5afff com.apple.help 1.0.3 (32) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x92f64000 - 0x92f91fff com.apple.openscripting 1.2.2 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x92fab000 - 0x92fbbfff com.apple.print.framework.Print 4.0 (187) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x92fc7000 - 0x9302dfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9305e000 - 0x930b0fff com.apple.NavigationServices 3.4.1 (3.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x930dc000 - 0x930f9fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x9310b000 - 0x93118fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93121000 - 0x93431fff com.apple.HIToolbox 1.4.3 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x9357c000 - 0x93588fff com.apple.opengl 1.4.0 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9358d000 - 0x935affff com.apple.DirectoryService.Framework 2.0 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x935c7000 - 0x935f0fff com.apple.MediaKit 8.0 (319) /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x935fa000 - 0x935fafff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x935fc000 - 0x93c2dfff com.apple.AppKit 6.4.2 (824.11) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93fb9000 - 0x94023fff com.apple.CoreData 1.0 (46) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x9405b000 - 0x94125fff com.apple.audio.toolbox.AudioToolbox 1.4.1 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94179000 - 0x94179fff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9417b000 - 0x942dafff com.apple.QuartzCore 1.4.1 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94322000 - 0x9435ffff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94367000 - 0x943b2fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x943f1000 - 0x94434fff com.apple.bom 8.0 (85) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x9449c000 - 0x944aefff com.apple.frameworks.preferencepanes 11.0 /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x944bb000 - 0x944d7fff com.apple.securityfoundation 2.0 (262) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x944eb000 - 0x9452ffff com.apple.securityinterface 2.0 (257) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x94553000 - 0x94562fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x9456a000 - 0x94576fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x945bb000 - 0x945cffff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94914000 - 0x94934fff com.apple.NetInfo 1.0.0 (???) /System/Library/PrivateFrameworks/NetInfo.framework/Versions/A/NetInfo
0x9493f000 - 0x9494bfff com.apple.framework.Apple80211 4.2.1 (421.13) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x9498b000 - 0x949b5fff com.apple.framework.NetworkConfig 2.0 /System/Library/PrivateFrameworks/NetworkConfig.framework/Versions/A/NetworkCon fig
0x94a16000 - 0x94b43fff com.apple.AddressBook.framework 4.0.2 (475) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94bd4000 - 0x94be3fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94beb000 - 0x94c12fff com.apple.LDAPFramework 1.4 (68) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94c18000 - 0x94c28fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94c2c000 - 0x94c5afff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94c6a000 - 0x94c87fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x95080000 - 0x95100fff com.apple.DiscRecordingEngine 3.0 /System/Library/Frameworks/DiscRecording.framework/Versions/A/Frameworks/DiscRe cordingEngine.framework/Versions/A/DiscRecordingEngine
0x9531d000 - 0x95321fff com.apple.framework.SystemUIPlugin 1.3 (1.2) /System/Library/PrivateFrameworks/SystemUIPlugin.framework/Versions/A/SystemUIP lugin
0x95338000 - 0x95355fff com.apple.DiskManagement 1.4 (92.1) /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManag ement
0x95479000 - 0x9555bfff com.apple.JavaScriptCore 1.2 (412.5) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x967fd000 - 0x96809fff com.apple.JavaScriptGlue 1.1.0 /System/Library/PrivateFrameworks/JavaScriptGlue.framework/Versions/A/JavaScrip tGlue
0x96c3a000 - 0x96c59fff com.apple.vecLib 3.1.1 (vecLib 3.1.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x972ca000 - 0x972effff com.apple.speech.LatentSemanticMappingFramework 2.2 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
0x981e0000 - 0x98281fff com.apple.installframework 2.0.2 (124) /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
0x985cd000 - 0x985ebfff com.apple.SoftwareUpdate.framework 2.0.2 /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x99b20000 - 0x99c74fff com.apple.MessageFramework 2.0.4 (740) /System/Library/Frameworks/Message.framework/Versions/B/Message
Model: PowerBook6,5, BootROM 4.8.5f0, 1 processors, PowerPC G4 (1.1), 1.07 GHz, 512 MB
Graphics: ATI Mobility Radeon 9200, ATY,RV280M9+, AGP, 32 MB
Memory Module: DIMM0/BUILT-IN, 256 MB, built-in, built-in
Memory Module: DIMM1/J31, 256 MB, DDR SDRAM, PC2100U-25330
AirPort: AirPort Extreme, 400.17 (3.90.34.0.p11)
Modem: Jump, , V.92, Version 1.0,
Network Service: AirPort, AirPort, en1
Parallel ATA Device: MATSHITACD-RW CW-8123,
Parallel ATA Device: TOSHIBA MK3025GAS, 27.94 GB
Has anybody an idea what the prob could be?
iBook G4 Mac OS X (10.4.2)Hi Stephan —
Sounds frustrating.
In the short run, you can use downloads directly from Apple's Download site.
To complement baltwo's excellent suggestion...
(I guess we're both presuming that you've already tried to open a "test user account" as a means to ascertain whether the behavior is limited to your user account, or systemic...)
A couple of ideas — general and ~specific — toward troubleshooting:
(1) My observation is that — in ~any situation like this — it's well worth the time to carefully review and follow all the steps that may potentially be relevant in both KnowledgeBase Article 106695: Troubleshooting Automatic Software Update in Mac OS X and 106692: Mac OS X: Troubleshooting installation and software updates. Most of the Softwatre Update and other download/installation-related queries I've read in Apple Discussions end up being solved by something discussed therein.
Hopefully, baltwo's suggestin or this will do the trick — and you can stop reading here.
(2) Looking ~quickly through your System Preferences.crash.log, the "machmsgtrap" entries jump out at me first thing. Quoting from the ADC document Examining File-System Usage: "Be aware that the machmsgtrap kernel routine will always be the system call with the greatest amount of CPU time used. This call indicates that the application is blocked and waiting for something to happen, such as a system event."
Thus, I've a pretty "geeky" idea — if you've the stomach to try it. If it's not already, move Activity Monitor's icon from /Applications/Utilities/ to your Dock. Launch Application Monitor. Set it to monitor "All Processes, HIerarchically," sorted by, e.g., Real Memory, most-to-least. Leave Activity Monitor open on the desltop — keeping an eye on whether any processes tend to "hang" (become significantly unresponsive — shown in red) even when you're not using Software Update (SU).
Then launch Software Update from the menu, with the Activity Monitor main window positioned so you can watch it closely. As soon as the SU process shows up, double-click its name to open an "Inspector window" — also positioned for visibility.
Do you notice anything — particularly other processes — that may precede / be involved in the problem?
You may also want to look carefully through system.log &/or console.log entries whose time stamps correspond closely to the problem, as another means toward this objective.
Another really fun idea (ugggh!) might be to "Sample" (⌥-⌘-S) the SU process, starting before it "hangs" or "crashes" — again as a means to observe whuzzup. This will produce an incredibly dense amount of data — but there's a possibility you'll see something that'll provide a hint. There's a macOSXhint that provides an example of doing this.
I'd be interested to hear back about your progress...
Good luck!
Dean -
Good Morning,
I just did a software update on my phone (finally) last night and now my phone will not come on. It keeps showing the charger pointing up to a blue circle with iTunes inside and will not go any further. Can ANYONE help me please???The phone is in restore mode and the picture is telling you what to do. Connect the phone, by cable, to iTunes in the computer you normally use for syncing, and retore the phone.
-
How do I know if the Maverick software update has been installed on my mac?
How do I know if the Maverick software update has been installed on my mac?
It will not download if you already have it.
Just to be 100% clear …
Look in /Applications for "Install OS X Mavericks"
Use the Finders Go menu > Applications. To open it.
You may have an Applications folder in your Home directory too, it shouldn't be in there but it is possible.
Also try Spotlight to see if it can find that filename.
Can you also tell us what system you have?
Apple menu > About this Mac > more info button… What is the Model (under the Overview tab).
10.9 doesn't install on all systems, so it could explain why you can't get it, however it usually displays a dialog stating that fact. -
I started the lastest iPhone 5s software update then my phone just shut down and will not turn back on. I've tried the home button, the button plus the top right button together for 20 sec, plug it in and nothing
Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.
-
When I try to install software update to my phone, it sends the message that I am not connected to the internet. What am I doing wrong?
Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region...change here.
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On Mac - Android File Transfer stopped working. It says Unable to connect after installing the Verizon Software Update Utility from phone.
Hi JoeC695,
That's not good! We want your software to work properly. Have you tried uninstalling the Verizon Software Utility from your MAC? Do you receive a specific error message?
Thanks,
PamelaF_VZW
Tweet us vzwsupport -
My iphone4 requires a software update. My phone was backed up automatically at 00:24 on 28/4/2013. Will it be safe to update and not loose any apps, photos and videos?.
http://support.apple.com/kb/HT4137
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Software Update has broken my system
Software Update has broken my system so that I can no longer restart or shutdown normally. All attempts to restart or shutdown hang the system with a grey screen and a Software Update menu on the menu bar. The menus can be pulled down, but the menu items, like "restart", are not functional. I have to use the control/command/power keys to force a restart, and then command-R after the chime to get to a screen where I can shutdown.
I have just done a complete reinstall of the operating system (10.7.5), with no change in this behavior. I have also tried to do a manual installation of the latest security update, but after hitting the restart button, the same Software Update screen appears whether I have actually used Software Update or not. How do I go about nudging my system out of this behavior?The startup disk may need repairing.
Launch Disk Utility located in HD > Applications > Utilities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk
If repairs are necessary, restart while holding down the Command + R keys so you can access ML recovery / Disk Utility. OS X: About OS X Recovery
If the startup disk does not need repairing, start up in Safe Mode
Keep in mind a Safe Mode boot takes longer than a normal boot so be patient. When you're in Safe Mode you should see Safe Mode in red top right side of the desktop.
From there click the Apple menu icon top left in the screen. Select Restart from the drop down menu. -
HT4623 What if your software updates has been deleted
What if my software updates has been deleted
The Settings > General > Software Update option only appears when you have iOS 5+ installed, if you have iOS 4 on your iPad then you can only update via your computer's iTunes, as described half-way down the page that you posted from.
To update via a computer, connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Devices > Transfer Purchases. You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad by right-clicking the iPad 'Device' on the left-hand sidebar of iTunes and selecting 'Backup' (on iTunes 11 you can enable the left-hand sidebar via option-command-S on a Mac, control-S on a PC)
Then start the update by selecting the iPad on the left-hand sidebar, and on the Summary tab on the right-hand side clicking the Check For Updates button
Updating to iOS 5+ : http://support.apple.com/kb/HT4972
Your iPad will be updated to the highest iOS version that it supports, which for a first gen iPad is 5.1.1, and for other iPad is iOS 6.1.3
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