N97 Unible to open media player

HI All
I had just only one week this phone and everythink else is alright  but when i want listen audio from internet it say Unible to open this files or Need to download Blugin ,  and  download failed.
I upgraded softwaer, still nothing to change .
Please welcom anyone  to help me thank

HI,
Sorry to hear your phone issues.
What i would recommend that first please try to reset the factory settings.
Please do not forget to backup before resetting.
If it does not correct, can you re-update again. Cause at the first update something can go wrong.
If you downloaded before applications or games, please install those again.
I hope this helps.
Please inform the result.
Br
Mahayv

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