N97 white screen!!!

i have an n97. n owarrenty got it on ebay. first mistake. i go it in the mai lyesterday worked fine till this morning. it was all white the sounds and viberations work but the screen is just white. any sugetions?

 try the last option, read carefully and look for specific n97 code if this does not work nokia care or return to ebay is your option 
With all these operations I recommend you TAKE OUT MEMORY CARD and DO A BACK UP OF YOUR STUFF!!!
NOTE: In front of the hash key ( #) there is also a STAR key that people often miss and state that the code does not work.
1.. *#7780# - Restore factory settings - resets all the settings to the default ( you will not lose any data) Make sure you back up your data as you will lose all of it when you perform option 2 or 3 on this list. The default code for ALL operations listed here is 12345.
2.*#7370# - Reformat your phone (out of the box, tho keep in mind that most newer nokia phones at least n series, e series and s60 based phones have udp - user data preservation so not ALL data may be lost. still it is a good idea to always do a back up of your stuff.)3. This you perform as a last resort. Nothing else is working.If the phone is not showing any activity, proceed with hard formatting , turn off your phone, hold the following buttons while pressing the power button. (the default code is 12345)
3. hard reset - hold the following buttons * (star key), 3 (number button) and talk/green key. turn on the phone and do not release those buttons until you see the Nokia boot up screen. once you feel the phone power up you can let go off the power button while still holding all three buttons ( for Nokia 5800XM - use the following buttons to do a hard reset, /GREEN/RED/CAMERA keys pressed all at once on power up. this will only work on 5800's that have firmware version 20... and up. ) For Nokia N97 (unofficial version but works) is SHIFT /SPACE BAR / BACKSPACE while holding the power button. Again do not let go until you see the handshake screen.
If these codes are not working the only thing for you to do is contact your Nokia Care Center/Service for assistance.
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Similar Messages

  • N97 White Screen .. Phone wont boot at all ... Stu...

    Hello all,
    So I have finally stumbled upon the White Screen of Death ... Really sad that it happened but I still have hope that it may work. THe phone does not boot up and its stuck on the Nokia logo
    [Long read]
    It happened one before a day and I managed to find a helpful topic
    /discussions/board/message?board.id=smartphones&thread.id=141381
    It had everything regarding reset codes and whatnot, but the really helpful message was from grschinon .. ( he seems to know what hes doing ) .. for he shared an amazing technique of holding the green and red buttons while booting up the phone, and it worked !!
    But yesterday, it happened again  .. The screen wont light up and the keylock was stuck, so I just removed the battery ... I turned it on while assuming that the red/green button technique will work, but it didnt
    I tried it over and over again ( been trying for half a day actually ) .. but with no avail, it didnt work ..
    I tried connecting it through usb, with the wall charger, different combinations of buttons ... meh none worked 
    Its really annoying that half of my friends keep saying, THIS is why you get a blackberry .. and similar stuff .. My previous phones are all Nokia and this is just a huge dissapointment .. the N95 is 500000 times better than the N97 in stability and etc ... I was anxiously waiting for v2.0  ... now my n97 is dead 
     [/Long read]
    I understand that there is a solution that will FORMAT the whole phone, but I dont want that, there are lots of pictures on my internal memorycard (32gb one) and 30+ applications (if not more) .. I seriously dont want to lose all of those ..
    So do you know any other way that I can fix the problem ?? Is there a soft reset combination that i can use rather than the hard reset one??
    Please advise, your comments are really appreciated,
    Kind Regards,
    Z
    Message Edited by ZaZu90 on 10-Oct-2009 12:08 PM

     These are the solutions that i've colected over the internet:
    I hope it help's you!
    N97 White Screen .. Phone wont boot at all ... Stuck at Nokia logo
    They instructed me to turn on the phone pressing the green, red and camera button at the same time as I pressed the power button.
    It worked and the phone started.
    I didn't need to format my phone.
    Had the same problem with my White N97 (not that the colour probably makes a difference).
    Was using the Facebook App on the main screen as a widget, tried to start it up by touching it - it seemed to not start even after waiting or trying multiple times.
    So i thought to myself, "I'll just reboot my phone, that should fix it."
    BAD IDEA.
    Got stuck on the White Screen with the Blue "NOKIA" on it, so i thought...i'll wait and see what happens.
    Nothing...for hours.
    So i pulled the battery and put it back in again....powered on....same thing..."NOKIA"...and nothing else.
    Repeated this about....10 times, getting more and more nervous that i had turned my $950AU phone that i had boasted to my friends that is better than their iphones....into a useless brick.
    So, i turned to Google looking for answers...
    Someone said they left the battery out of the phone until it went flat and had some success.
    I found something about other users having a similar issue with other software  (Garmin GPS software), and also the "Mail for Exchange" application.
    They mentioned something about the only way to get it working again was to hard reset the phone to stop the apps from going online...
    I REALLY didnt want to do a hard reset, as i had a bunch of apps and data that i DID NOT want to lose or spend like 3-4hours re-installing.
    SO...I got thinking...how can i stop my apps from trying to go online without a hard reset.
    So this is what i tried - and it worked!
    1- Power off phone (if power button responds)
    2- Pull out battery.
    3- Remove memory card (if you have one)
    4- Remove SIM card.
    5- To make sure phone has no residule power hold down power button without any of the above inserted.
    6- Re-insert battery only (without SIM card or Memory Card)
    7- Cross your fingers and toes. (optional...but if it helps what the hell.)
    8- Power on phone.
    9- IF the phone prompts you to go online in any way Select NO. (or if it says do you want to activate Offline mode say YES)
    10- Press Options key when you get to the home screen and select "Content to offline mode"
    11-  Make sure "Offline" is displayed in top left corner near where the signal bar usually is. ( if it doesnt say "Offline" press the power button briefly, and select "Offline" (should be underneath the "Pager" profile)
    12- Once you have made sure your phone and applications are in offline mode - Power off phone using Power button.
    13- Remove battery
    14-  Again to make sure phone has no residule power hold down power button without any battery or cards inserted.
    15- Re-Insert SIM card, Memory card and Battery.
    16- Power on Phone.
    At this point the phone should start up as per normal, I knew it was working straight away for me because my SIM card prompted me for a pin number. (which happens normally for me when I turn on my phone)
    After the phone is ready, i just put my phone back into online mode by selecting my "general" profile, and put my content back online.
    Please note: This is what worked for me. Results and Mileage may vary.
    It seems the issue is that the phone startup is being held up or stopped due to Programs or Applications tring to go online.
    For me I suspect it could have been the Facebook App due to the problems i had before powering off my phone the first time.
    I am going to put my Content to offline mode if I need to reboot my phone again, at least until nokia pull up their socks and release a fix for this.
    Side note: my N97 is also running Version 11 Firmware. ( not that it may make a difference)
    Good luck to all with same problem, hope this works for you too.
    Had the same problem but I just removed the extra memorycard and formatted it on my computer before I put it back...
    after a few days trying without micro sd inserted
    the result is, n97 still stuck in white screen nokia logo
    it happend always if i turn off my phone without sign off the facebook app widggetz..
    here is how to crash your phone
    put facebook widgetz on nokia standby screeen
    and then put it online mode
    klik the facebook app
    just do anything in your facebook for check it already connected
    klik end key
    now turn off your phone without sign out the Facebook
    turn on again
    and boom your phone will stuck on nokia white screen logo
    and it will never boot forever..
    sometime when you take off the batery and reinserted again it can boot normaly but the percentage is 20% only..
    soo if your n97 can boot normaly after FB "accident" that mean you lucky and i sugest you unistall your FB ASAP before n97 stuck again on white screen nokia logo..
    is anyone have problem like mee??
    i like to hear another opinion...
    i think nokia already knew this problem, that way when you check ovi and your phone set to nokia n97 the facebook app is missing...
    my firmware is v11 already

  • N97 White screen of death (WSOD) with FW V11.0.21

    I have my nokia N97 almost a week now. This morning opera mini froze and I couldn't turn it off so I removed the battery. After reinserting the battery and turned the phone on I got the White screen of death (WSOD), just a white screen with the word nokia on it. I tried to boot it without the simcard and also waiting 30+ minutes before reinserting the battery. But I still have de WSOD...
    Do I have to keep it on to drain the battery or are there other methods to fix this problem. I don't feel like sending it to Nokia because I have to wait more than 2 weeks before it's fixed...
    The past 2 weeks I have used it intensively, installed a lot of apps. Put 300+ songs on it and and some movies. I had the email widget on the home screen, I heard that's one of the problem on other forums...
    Any ideas how I can boot up normally....
    Solved!
    Go to Solution.

    WSOD
    Hard Reset
    The combination is:
    Shift + Space bar + Backspace + Power your phone
    Instructions to bypass WSOD:
    All you need is: Methodology 1 as posted by some other user
    N97
    Charger
    Follow these steps:
    Turn off your phone.
    Insert charger.
    Remove charger right after screen lights up.
    Wait a couple of seconds till screen turns off and just after that press power button.
    After standart vibration notification just put your charger in.
    VOILA! You can insert your PIN again! 
    I am using this method for almost a month and it seems that this is only one way to boot up my N97.
    It would be nice to hear if this method works for you 
    Anyway, I have found a solution, that works for me everytime the WSOD comes up. It goes like this when WSOD keeps coming up:
    Instructions to bypass WSOD:
    All you need is: Methodology 1 as posted by some other user
    1. Pull battery and re-insert it.
    2. Power up the phone by holding the "Power button + RED key + GREEN key + Camera key" and wait 30 seconds or so.
    3. After the wait the phone should come up normally asking for the SIM passcode and everything is fine.
    "Power button + RED key + GREEN key + Camera key" is a sort of "soft reset", it keeps all the installations and everything as opposed to the "hard reset".
    Hope this helps, and let's all hope that Nokia QA start testing their smartphone software with a little more care. I cannot imagine that normal people would live with such blatant bugs.
    My solution to yesterday experience
    What I have done:
    1. Switch Off Nokia N97 by pulling out the battery
    2. Pull out the SIM CARD and Memory Card
    3. Switch on The Nokia N97 without SIM AND MEMORY CARD
    4. Then do the Factory Settings by going to phone menu options because by this time WSOD will be over.
    5. Then Insert the SIM and restart it.
    6. Again Switch Off the same and insert Memory Card.
    7. Switch on again and restore settings as backedup whether in your PC or memory card to get last settings.

  • N97 White Screen / Bricked Thread

    Hi there,
    I'd like to start a thread for users to centrally collaberate information about the seemingly increasingly common problem with the Nokia N97 and its proper bricking problem (and by bricking, I mean the bios not booting into the firmware, a'la white screen).
    My main reason for starting this thread is because there doesn't seem to be much information out there regarding this issue and it may leave a lot of people experiencing this problem in the lurch, which is not fair, really - it's an incredibly expensive phone.
    I'm also quite an articulate fellow in terms of technology, I run a web hosting business and do significant amounts of software development, so I hope I can help the more technically-minded Nokia experts on this forum understand what the less experienced people are having to deal with because a lot of people of have problems like this don't know how to explain what happened exactly in detail and it is indeed the detail that matters when trying to receive help from seasoned experts with certain niché products. So, having gotten that out of the way, here's how it all started... 
    I'll begin by saying that my problem began with using the NSU. The phone was plugged in via USB, fully charged and NSU detected new firmware and began downloading it, once it had downloaded, it began to install it - about 20 seconds later it reported it had finished installing which already got me curious as I'm sure it took a hell of a lot longer on my older N95 phone. Immediately curious that it may have bricked the phone, I was tempted to pull the USB cable, but I left it there for a short while to see if NSU did anything else (even though now it seems futile, because it was on the finished page as though it had completed the installation) and consequently, it did not do anything further. I pulled the cable out and powered on the phone and thus I was greeted by the white screen of death. I was very gutted, needless to say, I had only had in less than an hour (had problems with the Facebook widget immediately, so I went straight to the NSU).
    What happens to the phone now exactly? Well, as it stands, when I power it on, the vibrator notification that tells you it has powered on functions perfectly well and it's obvious that it tries to boot, but it just outputs a white display and then turns off. Sometimes it turns off in such a fashion that it's almost like you took the battery out, i.e. you can still see some charged pixels on the screen which have not yet faded away.
    I took it to a Nokia Authorised Care Point (or whatever they're called exactly) and he reported that it would need to be sent off to a high level repair centre (I imagine for the firmware to be loaded back onto the device by JTAG or similar). At time of writing, it's been left for repair for 7 business days; the store told me that it would take approximately 7 to 10 business days, so we're still looking good and I'm hoping to receive a call shortly to say it has been repaired and is ready to collect.
    I'm hoping for the best, but I've read a few nightmare stories on these forums, so I'm prepared for the worst and I will be exploring every possible option. Any contributions pertaining to this issue are welcome, however please do not post "I have this problem too" or "I have a similar problem" without specifically having the white screen issue and without providing any additional details that I haven't already covered in this post, keep things relevant. Thanks. 

    Hi there,
    I'd like to start a thread for users to centrally collaberate information about the seemingly increasingly common problem with the Nokia N97 and its proper bricking problem (and by bricking, I mean the bios not booting into the firmware, a'la white screen).
    My main reason for starting this thread is because there doesn't seem to be much information out there regarding this issue and it may leave a lot of people experiencing this problem in the lurch, which is not fair, really - it's an incredibly expensive phone.
    I'm also quite an articulate fellow in terms of technology, I run a web hosting business and do significant amounts of software development, so I hope I can help the more technically-minded Nokia experts on this forum understand what the less experienced people are having to deal with because a lot of people of have problems like this don't know how to explain what happened exactly in detail and it is indeed the detail that matters when trying to receive help from seasoned experts with certain niché products. So, having gotten that out of the way, here's how it all started... 
    I'll begin by saying that my problem began with using the NSU. The phone was plugged in via USB, fully charged and NSU detected new firmware and began downloading it, once it had downloaded, it began to install it - about 20 seconds later it reported it had finished installing which already got me curious as I'm sure it took a hell of a lot longer on my older N95 phone. Immediately curious that it may have bricked the phone, I was tempted to pull the USB cable, but I left it there for a short while to see if NSU did anything else (even though now it seems futile, because it was on the finished page as though it had completed the installation) and consequently, it did not do anything further. I pulled the cable out and powered on the phone and thus I was greeted by the white screen of death. I was very gutted, needless to say, I had only had in less than an hour (had problems with the Facebook widget immediately, so I went straight to the NSU).
    What happens to the phone now exactly? Well, as it stands, when I power it on, the vibrator notification that tells you it has powered on functions perfectly well and it's obvious that it tries to boot, but it just outputs a white display and then turns off. Sometimes it turns off in such a fashion that it's almost like you took the battery out, i.e. you can still see some charged pixels on the screen which have not yet faded away.
    I took it to a Nokia Authorised Care Point (or whatever they're called exactly) and he reported that it would need to be sent off to a high level repair centre (I imagine for the firmware to be loaded back onto the device by JTAG or similar). At time of writing, it's been left for repair for 7 business days; the store told me that it would take approximately 7 to 10 business days, so we're still looking good and I'm hoping to receive a call shortly to say it has been repaired and is ready to collect.
    I'm hoping for the best, but I've read a few nightmare stories on these forums, so I'm prepared for the worst and I will be exploring every possible option. Any contributions pertaining to this issue are welcome, however please do not post "I have this problem too" or "I have a similar problem" without specifically having the white screen issue and without providing any additional details that I haven't already covered in this post, keep things relevant. Thanks. 

  • N97 (White unbranded) - Touch Screen Issues

    Hi,
    I had purchased N97 white from Nokia Flagship store few months back. From the last month or so i am seen my mobile's touch screen at times freezes and then on its own works after some time. This problem lasts for few seconds to few minutes and really make the phone dead like i can not receive the call using the touch screen or green button.
    I have visted flagship store many times and booked it also but unfortunately nokia care people have been flashing the software and saying that it works. Unfortunately it does not look to be a software problem. I now have again booked it and have asked for the replacement.
    Has anybody else faced the similar problem ? Does anyone know what's the likelihood of i getting the replacement and what's the turn around time from nokia.
    Thanks.
    Sandeep

    i doubt that they will replace your device if it has been more then 30 days since you bought it. they might fix it for you by swapping some components if indeed this is a hardware issue. here in the US because i have to send out the phone to another state to get it fixed it may take several weeks to get the phone back. it all depends on where you live and if you have a care center by you. 
    You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

  • HELP-- N97 stuck at white screen with nokia logo

    Kindly help anyone. I installed lifetime free ovi maps on to N97 via computer and it worked initially. Then all of a sudden everything went black and phone restarted itself and since then it is stuck on the white screen with nokia logo.I have taken out battery umpteen times and everytime it is stuck. Won't go beyond this point. kindly help

    @tcwlam-if yougo to the website, you can download the app as a .sisx file, and you can just load the file onto your phone and install it there.
    @silvervectra- I'm guessing you downloaded it and just installed despite the compatibility warning? The problem why this is still not available to the n97 is likely  due to software incompatibility, which is why it will be delayed to come with the new firmware. If so you just bricked your phone due to you not wanting to wait, congratulations (insert really sarcastic tone)! Anyway, just do the hard reset. Hopefully it would fix it and uninstall the ovi maps. Otherwise you would likely have to have the guys at the Nokia Care Center reflash your phone and roll back ovi maps.
    Message Edited by chanchan05 on 23-Jan-2010 11:14 AM
    If you find my post helpful please click the green star on the left under the avatar. Thanks.

  • White Screen of Death on 5800 xm

    Clue anybody to probable  cuase of white screen of death on a 5800 xm  . Where phone just  sticks on the white screen  or sometimes the actual boot screen . Its not a  reboot that happens phone just freezes battery out solves the problem . Have an idea that it could be tied to the Auto Keyguard switch  but that may be a red herring .
     jje

    this happend with my old N97 and it took a hard reset to solve it, the guy in the vodafone shop said its caused by an unresolved system argument (error) which could be caused by a dodgy download,
    not sure about the 5800 but its s60 v5 as well

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  • My MacBook was acting weird so I restarted it and when I login a white screen flashes and goes back to the login page. Help?

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    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

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    If anyone knows anything about this...
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    I have tried that multiple times. I have also made sure that I have the latest updates. Would haveing 27,000+ contacts have anything to do with it?
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  • I performed the update to version 7.3.5 and now I cannot undo the update that eliminated a toolbar that I use every day. How do I recover my toolbar? With the upgrade on a windows 7 machine, whenever I open firefox I get a white screen.

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    Do you see the menu bar or anything else? As for the missing toolbar, this is the case for 90% of Firefox users, for instance the Google Toolbar. To restore it, you need to install Mozilla's Add-On Compatibility Reporter extension from https://addons.mozilla.org/en-US/firefox/addon/15003 and restart Firefox twice.
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  • I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

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