N97 - Won't connect too Ovi software

Question

Hi all
Just received my N97 today, but im having issues connecting to Ovi Suite 1.1.
So im loading up the software, connecting supplied USB and selecting PC Suite connection type on phone. Then the following messag comes up.
"Data cable connection mode not compatible
Nokia N97 has been connected in a data cable connection mode which is not compatible with Ovi Suite.
Do you want to change the connection mode of the Nokia N97 now?"
So i click change and nothing happens and phone still isnt connected.
Can anyone shed some light on this issue and point me in the right direction?
Thanks in advance
Adam

Answer 1

frisbeelee wrote:
"Here is what to do if you have gotten frustrated and removed the Ovi Suite. If not, check the second para below else follow the next line. First, install the CD software i.e. Ovi Suite. Now connect the phone with the PC and select PC Suite Mode. Now launch the Get Connected Wizard and let it detect the phone. It will work."
-- Um no. No, it won't. Have you read this thread at all? See, the problem we have is that OVI Suite AND PC Suite won''t pick up the device in PC Suite Mode.
"If you have already installed the Ovi Suite, then head to System Properties->Hardware->Device Manager. Uninstall any existing drivers for the phone and re-connect the phone again."
-- Done. More than a couple of times. In different combinations. Device Manager has gone through the MTP device, Unknown device, N7 at least 10 times this weekend. I've uninstalled the Connectivity Solution and Cable Drivers numerous times as well, and installed both PC Suite and OVI Suite in different sequencies to try and prevent Vista loading drivers before Nokia does. It all doesn't work, trust me I've beaten this dog to death.
"The solution is simple enough. Uninstall the device from device manager of windows and plug it back in as described above."
-- Again, Done. More than a couple of times. I'm frustrated beyond caring now.
Seriously people, its just not worth the effort. I need new firmware for this phone to be worth anything - but Nokia make doing that practically impossible. Good luck. 
Yeah, I had that same problem with the phone at the time when it was using v10. Now v12 is out it creates no problem what so ever.
Tip :- Try connecting the phone in other modes. Mass Memory. Try another PC for a change. I never could get my Vista Laptop to recognise the phone initially. But the old desktop running XP was able to do the trick.
Also, there is a "Phone Memory" Update available OTA for the phone. Try installing that. I'd recommend that you get the firmware updated ASAP. If the phone shows USB sign after connecting to the PC in PC Suite Mode, it is good enough for NSU to detect it and go ahead with the upgrade. As far as backup is concerned, N97 comes with UDP(User Data Protection) so you will find all your data and setting as it is after the upgrade.
Good Luck !
Message Edited by ajitem on 24-Aug-2009 06:39 AM
If this post was helpful, please 'click' the Kudos! button.
My Phone History
6030 -> N70 -> N95 8GB x2 -> N97 -> N8 | E7