NAC 3310- cannot connect to with serial connection

I have (2) 3310 NAC appliances that someone else set up and configured. I need to access via a serial connection to my laptop to upgrade the software. I cannot connect via Hyperterm. I have 4 other NAC appliances that I can connect to fine via direct laptop serial connection. My hyperterm settings are correct. Log files do not show anything that could be causing this (per TAC). I can access via ssh over the network, and through the web gui.

Short description is, I serial connected to the CAS's to do
a software upgrade, and could not get a connection to either of them. Through troubleshooting it seemed there were other issues going on with the Active CAS. Once I rebuilt (re-installed software) and reconfigured the HA pair, I was able to serial connect to both and then proceed with the upgrade.

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984429 wrote:
I recently purchased a (gently) used Sun Fire v250 for use as a workstation. The machine had a graphics card installed by a previous owner, but I accidentally reset the factory defaults on the SCC (I was having a boot problem, and apparently a brain problem).
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Im sorry for replying so late.
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