Nakisa 2.0. Error while opening the application using URL

Question

Dear Experts,
We are using Nakisa 2.0. Orgchart application. When we fire the link in the browser the application is throwing the below mentioned error.
Please help us to solve this issue.
Server Error in '/ORGCHART' Application.
System.ServiceModel.Diagnostics.DiagnosticTrace..ctor(System.ServiceModel.Diagnostics.TraceSourceKind, System.String, System.String)
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.MethodAccessException: System.ServiceModel.Diagnostics.DiagnosticTrace..ctor(System.ServiceModel.Diagnostics.TraceSourceKind, System.String, System.String)
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. 
Stack Trace:
[MethodAccessException: System.ServiceModel.Diagnostics.DiagnosticTrace..ctor(System.ServiceModel.Diagnostics.TraceSourceKind, System.String, System.String)]
   System.ServiceModel.DiagnosticUtility.InitDiagnosticTraceImpl(TraceSourceKind sourceType, String traceSourceName) +0
   System.ServiceModel.DiagnosticUtility.InitializeTracing() +14
   System.ServiceModel.DiagnosticUtility..cctor() +92
[TypeInitializationException: The type initializer for 'System.ServiceModel.DiagnosticUtility' threw an exception.]
   System.ServiceModel.Configuration.ConfigurationHelpers.UnsafeGetAssociatedSection(ContextInformation evalContext, String sectionPath) +111
   System.ServiceModel.Configuration.ServiceHostingEnvironmentSection.UnsafeGetSection() +37
   System.ServiceModel.HostingManager.LoadConfigParameters() +32
   System.ServiceModel.HostingManager..ctor() +110
   System.ServiceModel.ServiceHostingEnvironment.EnsureInitialized() +142
   System.ServiceModel.ServiceHostingEnvironment.OnEnsureInitialized(Object state) +4
   System.ServiceModel.PartialTrustHelpers.PartialTrustInvoke(ContextCallback callback, Object state) +52
   System.ServiceModel.Activation.HttpModule.ProcessRequest(Object sender, EventArgs e) +98
   System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64
Regards,
Vivek

Answer 1

Hi Vivek,
Are you accessing Nakisa through the portal or using the direct link?
Have you tried stopping and restarting the IIS?
Are you able to access the Admin Console?
http://[hostname]/[Nakisa_application_name]/manager.jsp
http://wiki.sdn.sap.com/wiki/display/ERPHCM/FAQinVisualizationSolutionsbyNakisa%28VSN%29
Do you have any other Nakisa modules other than OrgChart?
If so, are you able to test these?
Have you tested this on more than one user?
Regards,
Matthew