Nakisa image export doesn't work.

Hi Luke,
I installed the Export Pack 3.0 and the pdf export works fine, but the image doesn't:
Nakisa SVTN 2.0 SP3 with Export Pack 3.0  (IIS restart.after installation )
Server Error in '/OrgChart' Application.
The system cannot find the file specified
Description: An unhandled exception occurred during the execution of the current
web request. Please review the stack trace for more information about the error
and where it originated in the code.
Exception Details: System.ComponentModel.Win32Exception: The system cannot
find the file specified
Source Error:
An unhandled exception was generated during the execution of the current web
request. Information regarding the origin and location of the exception can be
identified using the exception stack trace below. 
Stack Trace:
[Win32Exception (0x80004005): The system cannot find the file specified]
   System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo) +614
   System.Diagnostics.Process.Start() +56
   Nakisa.CDS.Web.NOMS.Printing.generateImage(Boolean p_blnKeepImage) +305
   Nakisa.CDS.Web.NOMS.Printing.prepareImageHTML(Boolean p_blnKeepImage) +56
   Nakisa.CDS.Web.NOMS.Printing.Page_Load(Object sender, EventArgs e) +365
   System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +14
   System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) +35
   System.Web.UI.Control.OnLoad(EventArgs e) +99
   System.Web.UI.Control.LoadRecursive() +50
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627
Version Information: Microsoft .NET Framework Version:2.0.50727.3615; ASP.NET Version:2.0.50727.3618
Do you have any suggestion what is the problem? Maybe something wrong with the xml config files?
By the way, There are pictures in the Org units box, int he print previw it's ok, but in the generated pdf there is no picture in the box. Maybe this is related to the first problem
Thanks
N.

Hi N.
Unfortunately the problem looks to be that you are using secure HTTP to access your photo ("https://...").
This will cause trouble for the PDF Export add-on to read the image.
Suggestion 1:
Are you able to provide the photo URL path without using HTTPS? Your content server link already contains an encryption, there is no need to also secure the communication channel at the transport layer (by using HTTPS). I am not sure if the IT Policy will allow this, but it is definitely the best choice we have.
Suggestion 2:
Log a support ticket explaining the details of this issue. Keep in mind that because you are using an old version of STVN, this suggestion might take longer to get resolved.
Please let me know if this helps or if you need additional info.
Thank you
Best Regards,
Nabil

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