NalAgent.exe generates error

Since a few weeks we experience an error on some workstations in our network concerning the NalAgent.exe application.
The following errors pops up (translated from Dutch):
NalAgent.exe - application error:
The instruction on 0x7e399dda points to memory on 0x02048398. The necessary data is not transferred to the memory because of an I/O-errorstatus of 0xc0000be.
Click OK the end the program
Click Cancel to debug the program
We have tried searching the application and system logs on the computers, but we could not find any useable log to diagnose this problem.
Some information regarding our workstations:
- Windows XP SP3
- Novell Application Launcher 7.0.1.4
- Novell Client 4.91 SP5 for Windows (version 4.91.5.20080922)
The other thing we have noticed is that on these computers there is a Citrix clint installed. This is used for some specific applications.
Perhaps anyone knows how to troubleshoot this problem ?

The Latest patch may help. (or Uninstall/Reinstall)
If multiple devices are impacted, the issue may be caused by a Corrupt
Application Object. Try slowing removing apps from the PC or remove all
and add some in slowly.
On 4/3/2012 3:48 AM, Anders Gustafsson wrote:
> Nielszegers,
>> We have found a PC with an error concerning this problem.
>> This is found in the application log:
>>
>> NalAgent.exe, versio 7.0.1.7, hang module: user32.dll, version
>> 5.1.2600.5512 (seems Windows XP), hang on 0x00009dda.
>
> Your best bet here would be to open an incident with Novell to have
> this looked at. The log shows that Nalagent hangs, but that can be
> caused by a multitude of issues.
>
> Nevertheless, I assume that you have all ZDF7 patches applied? What
> about client patches? The patch finder lists sevel post SP5 patches for
> the SP5 client. Have you tried those?
>
Craig Wilson - MCNE, MCSE, CCNA
Novell Knowledge Partner
Novell does not officially monitor these forums.
Suggestions/Opinions/Statements made by me are solely my own.
These thoughts may not be shared by either Novell or any rational human.

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"JJF" wrote in message
news:qB6Hb.48702$VB2.90660@attbi_s51...
> One other point, I found out this is a message generated by drwtsn32. Can
> get rid of the error by unchecking "show visual feedback on errors" box,
but
> don't like that fix. Still need help.
>
> Thanks,
>
> JJ
>
> "JJF" wrote in message
> news:%JRGb.138921$8y1.419649@attbi_s52...
> > Hi Nirmal and all,
> >
> > Happy Holidays to you too, and thanks for the reply.
> >
> > Making progress. Did all the uninstalling and registry editing as you
> > suggested. Also, updated Win2K at Microsoft.com as suggested.
> > Re-installed with default settings of LV express 7.0. Now I only get
> the
> > error when I exit NImax.
> >
> > Also, my p2p home network is not that hot. Have it set up as a
workgroup.
> > Sometimes when I boot up I have file access between the two computers
and
> > sometimes windows explorer can't find the workgroup network path
(between
> > the two computers). Both computers can always access the internet
though.
> > Using a 4 port Linksys cable/dsl router on a cable modem. Using XP
home
> > edition on base computer (the one set up for the isp) and Win2K on the
> other
> > computer.
> >
> > Also, any idea where this log file is going? Thought it was part of the
> > event viewer but the errors in the event viewer don't seem to correspond
> to
> > the NImax.exe logging event now. There is a file in
> > "winnt\sytem32\config\software.log" that seems to change at about the
same
> > time but I can't access the file because it is in use by the system.
> >
> > Using NImax ver 3.02.3005. Do you know if I can download "NI
measurement
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> a
> > flaky disk or something. I have a feeling it may also have to do with
the
> > "on again/off again" network neighborhood connection problem.
> >
> >
> > Thanks again,
> >
> > JJ
> >
> >
> >
> > "Nirmal Sharma" wrote in message
> > news:506500000005000000AE470100-1068850981000@exchange.ni.com...
> > > Hi,
> > > Happy cristmas & new year for you & ur brand new pc...
> > >
> > > How are you uninstalling & then installing LV in your pc ?
> > >
> > > I suggest to remove complete LV (Remove All option) from your
> > > computer. Once uninstallation is completed, go to windows registry -
> > > by windows start -> run -> regedit -> Enter
> > >
> > > Goto HKEY_LOCAL_MACHINE-> SOFTWARE -> National Instruments - Delete
> > > this folder (National Instruments folder)
> > >
> > > Remove any other foloder/file related to NI's software. Be very
> > > cautious while deleting files from windows registry bcoz wrong file
> > > deletion may hang your whole system.
> > >
> > > Restart your computer..hope it should bootup without any errors.
> > >
> > > Now as answered by Alexander, update windows.
> > >
> > > After updating, bootup your system. If it boots up without any error
> > > message, install LV with the typical (default installation).
> > >
> > > Hope this helps. Your feedbacks are welcome.
> > >
> > > Best Regards,
> > > Nirmal Sharma
> > > India
> >
> >
>
>

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Thorsten,
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