NAM shows MAC address instead of IP address in host

Hi,
Product: Cisco Prime NAM Appliance 2304
Version: 5.1(3)
Problem: We only can see MAC address on Hosts table in NAM, not IP address.
Does anyone know what happen and how to fix it?
Thanks!!!

I wouldn't worry too much about the address shown in the Remote Management tab.  The ARDAgent process, which is what is listening on his computer for connections from Remote Desktop, binds to all active network interfaces and ultimately that's all that matters. Of out curiosity though, to what IP address does the "unknown-b8-8d-##-##-##-##.home" dns name resolve?  Is it the WAN address?  I can't imagine it resolves to a private address like a 192.168.
In any event, let's focus back on the network structure. Does the BT router have both a hard wired LAN ethernet port as well as a WiFi radio for LAN connections?  My guess is yes. I am also assuming that he does *not* have another router attached to the BT LAN ethernet port like an Airport basestation that is serving the WiFi connections.  Typically, the LAN ethernet port is given, via DHCP, a real Internet accessible address but the addresses served via DHCP for wireless clients are private network addresses only.  It's seems unlikely to me that the router is automatically forwarding incoming connections to a private network address on the WiFi network.  But if he plugs his Mac in to the ethenert LAN port on the BT router then you should be able to connect directly to the address given to it via DHCP because it *should* be a real Internet accessible address.

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