Name didn't come up under MyRewards at purchase. Didn't get points!

So I was at BB with my girlfriend the other day and gave her my RZ card to buy our tv when I went to the bathroom. Well, I ended up forgetting to get my card back.
So, when I went the next night to buy a $1000 macbook air, I reached for my card just to find it wasn't there. The sales associate asked for my phone number, and then tried my name under the system. Nothing popped up! How is this possible?!
He said I was basically SOL and he couldn't do anything about it. So, I missed out on nearly $20 in potential Reward certs.
Is there any way someone could add adjust and add the points for me via this site if I provide the receipt clearly showing I wasn't given any points?
Thanks!

Hi jcp42877,
The information autotech796 has provided is right on the money!  If an in-store purchase or BestBuy.com order was not attached to your My Best Buy™ account at the time of purchase, then you should be able to report it as "missing" on MyBestBuy.com.  It appears you have already reported your purchase of the MacBook Air as points are currently pending in your account.
If you were to ever forget your membership card in the future, we should be able to look up your My Best Buy™ account at the register and attach it to the purchase.  All we would need is your name and phone number.  Let me know if you have any other questions. 
Thank you for reaching out to us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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