Names not numbers erased after sync

friend of mine with new iphone called me, seems her contact names that she added through her PHONE have been erased after a sync, seems it automatically synced using her computer as the master, which had no names in it and therefore erased her contact names.
does this sound right? how does she avoid it upon the next sync.
thank you

I agree that it shouldn't do that, or at least warn first.
You can submit feedback to Apple: http://www.apple.com/feedback/iphone.html.

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