Nano 3rd generation won't work off battery

I had a lovely new black IPOD for Christmas and all was ok apart from having to reset it on numerous occassions. It has only been used a couple of times, in the house either connected to my PC or an external speaker dock.
After giving it a full charge and synching all my music I disconnected it and put it in my bedside drawer, when I took it out a couple of days later to listen to music at night, it wouldn't power on. I did the usual reset and all I was getting was the white Apple emblem on the screen and that's it!
Connected it to my PC and all works ok, says its fully charged but as soon as I try to use it stand alone it just won't power up.
Logged a call with Apple and it was collected and shipped back saying it has internal damage due to a liquid spill or contamination!!!!!
This is impossible, it has only been used a couple of times and stored in a drawer.
I am not happy at all about this and want to get in contact with Apple to sort it out, anyone know where I can talk to a human being?

An apple retail store. They're probably a little harder to find on your side of the pond.

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