Nano does not work! Screen frozen, Not recognized by computer nor iTunes

Hello There
I have problems with my iPod, today I turned it on to listen to music, but when I selected the song and pressed play, the screen was frozen, I left so this morning until arriving to the Office. Then I tried access by Windows trying to format it, but the system did not recognize it well, i mean system stops, then with iTunes tried to recognized and a screen appeared saying that I needed to restore, then I did, but another alert appeared up saying that there was a problem with the system and couldn't restore, I am trying to format it by DOS, but still is frozen. I already tried all the manuals here to fix it, but nothing works.
Please can anyone help me out with this?
Thanks in advance for your help!

Hello obks1984
Check out the article below to troubleshoot issues with your iPod shuffle not showing up in iTunes. Also make sure that you have the cable plugged in completely to your iPod Shuffle and not just slightly pushed in.
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
Regards,
-Norm G.

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