Nano doglocked - can't restore
I have tried to restore my nano. When it is plugged in, iTunes prompts that "iTunes has detected an iPod in recovery mode. You must retore this iPod before it can be used with iTunes"... I click "ok" and restore it. It appears to go through the restore process, (dissappears, and reappears in iTunes), but once the process is completed, I am again prompted "iTunes has detected an iPod in recovery mode..." It like in a continous loop of frustration. I have also tried restarting by using the menu/select, but nothing seems to work. any suggestions. Thanks.
Have you had a chance to look at this troubleshooting page? If not, have a look at the bottom section that covers what to try if the message keeps reappearing: iTunes has detected an iPod in recovery mode - Use iTunes to restore
Towards the end it says "If after restoring your iPod, the message described above reappears, the iPod drive letter may need to be reassigned. See the "Change the Drive Letter" section of this document for steps to assign a different drive letter" which contains a link to this article: Windows confuses iPod with network drive and iTunes may exhibit strange behavior in relation to the iPod.
Similar Messages
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I can't restore my Nano or force to Disk Drive mode
Help!
I have a 4 month old 2GB Nano that I cannot restore with IPOD updater nor can I force into Disk drive mode. It isn't recognized. Basically all the things I find on the help page. If I reset the IPOD (menu and select buttons) the nano will reset but it will not be recognized by Itunes or IPOD updater. Any help would be greatly appreciated.Welcome to Apple Discussions!
Make sure everything is up to date...
iTunes
iPod Updater
Updating iPod's Software
Now restart your computer. Connect your iPod nano up. Does it work?
Also, does your iPod nano show "Do Not Disconnect" when connected to the computer?
If the iPod nano is still not recognized...
iPod missing in "My Computer" or in iTunes for Windows
Also, connect it up to the computer and open My Computer. Is the iPod there? If so...
iPod shows up in Windows but not in iTunes
btabz -
I can't get my 4gig ipod nano to sync or restore settings.
I can't get my 4gig Ipod nano to sync or restore factory settings. My playlist is good and all songs have been checked and work right. I get an error for no disc found when I try to sync up with my songs even when ipod is in disc mode. When I try to restore the settings i get an error 1463 and it won't let me restore. So I am kind of a loss of what to do.
Anyone have any ideas?This is the ipod touch forum.
Try posting in the ipod Nano forum. -
I have 3 iPod Nano's and iTunes 7.0.2 can not restore one of them with "iPod Software 1.1.1 for iPod nano (Second Generation)" after one of the teenagers connected it to his Mac from school. It keeps telling me that it can not get the update.
There was a problem downloading the iPod software for
the iPod "iPod". an unknown error occured (-3254).
The iTunes diagnostics are ok.
Microsoft Windows 2000 Server Service Pack 4 (Build 2195)
iTunes 7.0.2.16
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
I am almost ready to return all 3 iPods to get music players that work.I have now tried reloading iTunes and Quick Time several times on 3 different computers (1 with Win 2000 server and 2 with XP Pro). Restore and Updates (other 2 iPods) don't work. I will try another Internet provider in the morning. If I am having this much trouble (I am a system administrator), how do the average people deal with the problem.
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I can't restore my ipod nano 5g
I can't restore my ipod nano 5g, I follow all the steps of the iTunes program but when the process of restore is finish it starts all over again saying that an Ipod in process of restore is connected and to start using it I have to restore it... I can't use any of the bottoms of the Ipod, but the lock one does work. Please help me; I've proved to update the iTunes, to change the USB port and also to reset the computer, nothing seems to work...
The folder that you need to delete, iPod Software Updates, should be in this location on your computer:
C:\Documents and Settings\yourusername\Application Data\Apple Computer\iTunes\
If it is not there, then you may want to try searching for this folder, in case your iTunes/Apple software decided to place its software updates for iPod folder in another location.
Go to the "START" menu, and select "Search". Select "All files and folders", and make sure that you are searching over your entire drive. Type "ipod software updates" in the blank, and click on OK (or hit Return) to begin searching.
Any folders of that sort of kind showing up in odd locations, or does your search return nothing?
Also, by the way, you are getting this exact error message, right?:
The iPod "[your iPod's name]" could not be updated because the firmware file could not be found.
If it says something different, then quote what the error message exactly says.
-Kylene -
Ipod nano 2nd generation: I cant restore, says, itunes has detected an ipod in recovery mode, you must restore this ipod before it can be used with itunes
What do you mean you can't restore? It's asking you to restore...
B-rock -
My nano will no longer sync to itunes. I tried to restore it and error message 1437 said it could not be restored. Any thoughts on how I can sync or restore?
Good day billoelwein,
If you are having an issue with your iPod nano being unable to restore, you may want to first try resetting the iPod. See the directions in this article -
Reset your iPod - Apple Support
If the issue is still present after a reset, you may need to restore your iPod nano back to factory settings. See this article -
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Thanks for using Apple Support Communities.
Safe computing,
Brett L -
Does not display in iTunes -- How can I restore it?
I have not used my Nano for a while, and I upgraded to Leopard from Tiger since. I just plugged in my Nano and it briefly shows up in iTunes though it gives me a message that it was not properly disconnected and it disappears and in a minute or so it reconnects and disconnects again It keeps doing this.
I want to just restore it, though it does not display in iTunes long enough for me to do so. How can I restore it without being in iTunes?
Thanks.You might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Patrick -
Lost songs, can't restore, recovery mode loop?
I plugged in my ipod nano for just a routine synch of some new songs. All appeared to synch as normal, but then I looked and it said "0 songs!!!" Next, an error message pops up and gives me no choice but to restore to factory settings, or cancel, so I chose to restore. Now, it says I am in "recovery mode," but nothing is happening. I seem to be caught in some loop that just keeps asking me to restore, whle ipod shows white screen with black "Do not Disconnect" flashing. But nothing appears to be happening. It has been this way for an hour.
Please help.....Don't know how things went so wrong just to synch a couple of new songs!!
Thanks,
SuzanneI am afraid you have tried almost everything, the only suggestion is :-
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore” -
Can I restore a trashed video on my PC through I cloud
Can I restore a trashed video on my PC through I cloud?
Nanos do not support video. Only the 5th generation (30GB and 80GB) full sized iPod do.
Sorry,
Patrick -
Can't restore or update in iTunes with error 1430
After several attempts, I´m unable to restore my iPod with iTunes... All apple platform...
Any help?????Hi luisc.vidal,
For issues with restoring your iPod nano take a look at the article below and if it is still giving you trouble, let me know.
iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
http://support.apple.com/en-us/HT203165
Take care,
-Norm G. -
My back light has stopped working. Can I restore it or do I need to get it rebuilt?
My back light has stopped working. Can I restore it or do I need to get it rebuilt?
iPod Manuals
iPod Repair Tutorials
Or take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you. -
My computer crashed and I did a sytem restore. All my files and programs were wiped out except for Windows. How can I restore my music back to the itunes folder on my computer from either the ipad 2 or ipod nano?
Read turingtest2's User Tip:
https://discussions.apple.com/docs/DOC-3991 -
After transferring some songs to the iPod I noticed that it was making a clicking sound as if the drive was spinning up and trying to engage but not able to (clicking) then spinning back up again and clicking and repeating indefinitely. I could not restore via iTunes. Got a message saying:
"iPod could not be restored. Unknow error (1429)."
Even the Disk Utility could not recognize the drive.
Any ideas?From all the experience I received from this forum, I believe that the Apple's geniuses would not do anything other than to Restore the iPod back to the factory setting. If they can't get the iPod mounted with their computer, then they will describe it as a hard drive problem.
The iPod with folder with exclamation icon = the iPod OS get corrupted and not able to boot up the iPod
The Sad iPod icon = some problem with the hard drive, likely the head of the hard drive get stuck at the certain point or some bad sectors on the HD. It can be solved as the ordinary HD, the key is to get the iPod mounted and allow you to do the format (not Restore).
For further info, you can have a read the following, and click the links below, which would give you more understanding
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
Can not restore due to folder not being found
I just want to wash my ipod harddrive and just start over due to a couple of problems I have had.
Whenever I connect to itunes, it does not recognize that it is a nano, but does say it is an ipod, and that it is corrupted, so I should restore.
I click restore and the error that comes up is
" can not restore because the correct folder can not be found "
any ideas what that is about.
already done all the troubleshooting steps to no avail.
not a newb on the computer so its frustrating me.You might want to try deleting the "iPod Photo Cache" folder on your computer.
See the instructions here:
Photo Sync creates iPod photo cache
After that, restart your computer, and try restoring your iPod again.
Any difference after trying that?
-Kylene
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