Nano & Earbud Problems. Advice Needed!!!! PLEASE HELP!!! MAJOR PROBLEMS!

Okay, one day I was walking home with one headphone in one ear and the other in my friends, and then I get a shock. It really hurt, and my ears started to burn. Thats just the beginning. I call the Apple Help Line and they tell me they will send me a new set. THEN I get an email saying they WONT send me a pair because this JUST happens and it's because it was rubbing against nylon.
One thing though; I DONT WEAR NYLON [it makes me get a rash/hives]. Okay, so then I thought I'll just use the left heaphone [didnt shock me] So I only use this one. And then I remember he says it 'just happens' So I started to use the right headphone. I heard this click click thing and it's my headphone. It then shocks me again.
I thought it was a while since I used my right headphone and it might've stopped [today]. And so I used it, it shocked 3 times in a row. Now my ear still burns. What do I do?!
I don't want to use the right earbud, but I don't hear my songs properly without it and I have to turn up my volume with just my left earbud in and everyone know's what I'm listening to then because that's how high it is.
Any advice? This really bugs me.

Im still confused, the guy on the phone said I DONT have to return the headphones but on the page it says
Important: You must return your defective part to Apple. When you receive your replacement part, please check your box or envelope for return shipping
instructions. If you do not return the defective part,
we will charge a non-return penalty to your credit card.
_ I agree to pay CAD 23.00 if I do not return my defective part to Apple within 10 business days.
And why would I have to put credit card information if it's 0.00? I dont even have a credit card.

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