Nano frozen on language screen

This is ruining my son's Christmas! It's all he asked for, and all he got and it won't work!!
We installed the software and when it said to connect the ipod we did. The screen to select the language came up and it won't go away. Toggling the hold/off switch will not turn it off, nothing seems to work. And of course, I called support 4 minutes after they closed.
Can anyone help me?
ipod nano 4 gig   Windows XP  

To the best of my ability I have tried. I have moved
the hold button to the right and back to the left and
then I pressed the center circle and the pause/stop
button at the same time, being careful to hold it for
a 6 - 10 count, but nothing happens.
You need to hold menu+select, not select and play.
With some computer setups, some iPods have been freezing when first connected. It will work fine afterwords.
If you visually want to see what you have to do, then look here and hit play the movie...
http://www.apple.com/support/ipod/tutorial/ipgettingstartedt16.html
The first part of the movie should talk about the reset.
It may take a few attempts to get it to reset. Be sure to go back to that link King Cole provided (reset) if it doesn't work for suggestions.
Merry Christmas
btabz

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