Nano needs restore, but invisible to iTunes!

I have a nano that needs to be restored, but apparently the only way to restore it is through iTunes. Unfortunately, the nano is not recognized by iTunes, but it does show up on Windows as a removable drive. Catch-22! What do I do?
All the troubleshooting articles on apple.com are from the point-of-view that there's something wrong with the computer, but my other nano is recognized by iTunes and works just fine. There really needs to be a way to restore right from the nano menu, otherwise I have to send it back to China for service.
Any ideas? Thanks!

Hi mplseric,
With your iPod first disconnected from your computer, have you tried forcing your iPod into disk mode? For instructions, see this Knowledge Base article:
Putting iPod into disk mode
With the iPod in disk mode, try connecting it to your computer. See if you can get it recognized in iTunes for a restore, by connecting it in disk mode.
Can you get your iPod recognized in iTunes, or not?
If not, then you might want to try finding a Mac computer, and restore your iPod through iTunes on there, since it just might be recongized better on a Mac.
You can always go to an Apple Store, if one is near you, or to some place else, like CompUSA, that should have Mac computers on display.
-Kylene

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jhillestad
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New! iphone cannot be synced a duplicate file name was specified....
Posted: Jun 17, 2010 2:49 PM
Click to reply to this topic Reply email Email
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Nano needs restore, but invisible to iTunes!

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