Nano no startup screen (totally white) after I restored

I didn't use my ipod a lot, and never dropped it.
I couldn't startup ipod so I was trying to reset.
When I pressed two buttons(Menu & Play), it started up.
But it is just the white screen, the software doesn't start.
After it kept the white scree for a while, it shut down.
I brought my ipod to the official Apple store.
They tried to fix but the result was the same.
Does anyone know how to clean install the software in ipod nano?
Thank you for your help.
Pentium IV   Windows 2000  

Hi mrozone,
To reset the nano, hold the MENU and SELECT (center) button - not the play button.
To do a clean install, restore the iPod;
http://docs.info.apple.com/article.html?artnum=60983
Cheers!
-Bryan

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