Nano not recognized by Itunes

I've had my nano 4g for about a month and a half. Its been working fine until yesterday. After use, I connected it to my laptop for recharging and adding songs, but Itunes did not recognize it.
It is present in "Mycomputer" and launches Itunes but is not shown. I followed every step from ;
http://docs.info.apple.com/article.html?artnum=93716
This didn't help.
I reformated the nano using the windows utility and the HPUSBstorage program (which was suggested by another user). No Luck.
Finally, I installed the Ipod and ITunes software from the original disk on my desktop computer, installed the updates. I have the identical problem.
My nano seems to work when not attached to comptuer (although after formating there is nothing on it and no way to get songs back in) I get a "do not disconnect" message when attached. I even tried starting my laptop with all other startup programs disabled nothing helps.
Has anyone found a solution?
Gateway nx860xl Windows XP Nano 4G

Hi
Thanks for the response
I tried reinstalling the software from the apple site and from the original disk neither worked.
I went to circuit city where I purchased my Nano. Even though it was beyong the 30 Days they replaced it and gave me a new nano. Got it home I'm back in business.
Interestingly enough the new one works with the most recent updates on my computer. Don't know why the other one stopped working. Hope it doesn't happen again

Similar Messages

TS1538 IPOD NANO NOT RECOGNIZED BY ITUNES ON MY PC

ipod nano not recognized by itunes. can't sync since sync is greyed out.

See:
]http://support.apple.com/kb/TS3716
BTW you posted in the iPod touch forum.

6th gen ipod nano not recognized by itunes on my PC (Windows 7). tried everything to fix, but still not working... please help

I have a 6th gen ipod nano that is not recognized by itunes on my PC (Windows 7). I get an error that it 'could not be identified properly'. I have tried all tips on the apple site to correct the problem, including unistalling and reinstalling itunes twice. Nothing works. Has anyone tried something that worked that is not part of the Apple support page (http://support.apple.com/kb/TS3218)? Thank you in advance for any help!

gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

Xmas Nano not recognized by iTunes and ejecting crashes iMac HARD!

I hooked up my new 8Gb Nano and was notified I had to upgrade iTunes. Did that. Then a dialog box popped up telling me the Nano was not recognized and advising to disconnect and reconnect it. After doing this a half dozen times it was finally recognized. Tried to sync with iTunes and it froze on selection #19. Had to FORCE QUIT iTunes. As the Nano was telling me it is connected and needs to be ejected I did that in FINDER and the iMac had a hard crash. Had to force a power-down. I went through this absurdity 5 times with iTunes starting a sync at #19 then after deleting #19, it froze at selection #11, deleted that and it froze at #1. After each freeze and my tying to eject the Nano and getting 5 hard crashes I finally went to bed!
Today I trashed iTunes, downloaded it again and hooked up nano. Nothing. It was not recognized by iTunes but showed up in FINDER and the DESKTOP. Quit iTunes. I ignored ejecting it, disconnected it. Started iTunes again connected the Nano and got the spinning color wheel for about ten minutes. While I searched the net for solutions it finally stopped spinning but, the Nano is not listed in iTunes! It shows up on the desktop and in finder and the Nano is telling me it is connected and needs to be ejected. I'll try to eject it next but I'm sending this now as I've no confidence the mac won't have another hard crash!
This is pretty disappointing. I finally talked my brother in-law into abandoning the PC (as I did last year after a zillion years of PC frustration) and consider getting a new iMac. "All you have to do is hook up your Mac and it just works!!!" From what I'm seeing here and other places, the Nano/iTunes problem is not unusual, BUT I'm seeing nothing from Apple to address this issue. Is Apple becoming the next Microsoft? Who needs this crap?
Does there have to be a mass return of Nano's to get Apple's attention? I know mine goes back tomorrow!
Max in Houston

gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

Why is my iPod Nano not recognized in iTunes but charges?

I have a Mac Book Pro and an original iPod Nano. I have old music on my Nano that I want to put on my comp, I have a program for that. But the thing is that even though when I plug in my Nano, it lights up and charges but it isn't recognized in iTunes. How can I fix this? Oh and my screen is broken so I can't reset anything from my iPod itself without like step by step direction because the click sound still works and I guess I can figure out what to do if you say like one click down or 2 clicks down... THANKS!!

iPod not recognized in iTunes and Mac desktop
Otherwise, take the computer & iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.

Ipod nano not recognized by itunes and won't charge

Ipod nano is about 3 months old, worked fine before with itunes, but now ipod doesn't start itunes, doesn't show up in finder, and doesn't charge.
I have switched usb ports, reset the ipod, downloaded itunes 6. I downloaded ipod update, but computer doesn't recognize ipod so it isn't updated. I tried "restore", but again not recognized. I tried Isync but it can't find ipod.
Do I need a new cable that attaches ipod to computer?
powrmac Mac OS X (10.4.6)

Hello,
The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
<a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
iPod missing in "My Computer" or in iTunes
Post back on what happens when you try these things out. I hope this helps!
~~Kylene

IPod Nano not recognized in iTunes but as hd in windows

So after running all the so called fixes on this article:
iPod shows up in Windows but not in iTunes
http://docs.info.apple.com/article.html?artnum=93716
We are still not able to get this thing recognized by iTunes. My wife's 4g mini works fine, as well as my 80g 5g. I'm just thinking that this is a hardware issue. My buddy at an unnamed large chain retailer has had 12 of the 2nd gen Nanos come back to his store in the last week for the same issue Will not sync up in windows). Apple needs to get on the ball and get this fixed. My wife is ready to return it and wait for the Zune to come out, but i convinced her to wait to see what we get here.

just turn on terminal services like in:
http://discussions.apple.com/thread.jspa?threadID=658635&tstart=0

5th Generation Nano not recognized by iTunes

My iPod is no longer recognised in iTunes although my PC does recognise it. I haven't had this problem before. "Help' was not helpful. I uninstalled iTunes and reinstalled it, changed USB ports to my iPod but although it knows there is an Ipod plugged in it doen't recognise it. can you help please?.

Question asked by planb77 which you never responded to needs to be answered:
Have you carefully worked through each and every single suggestion in this Apple support document then?
iPod not recognized in 'My Computer' and in iTunes for Windows
If you have tried all the mentioned suggestions from the Article, it's time to take your iPod Nano to your local Apple Store or an AASP. Let them examine as they have the proper diagnostic tools to do so.

IPod Nano not recognized in iTunes, desktop, iPod reset

I went to update my iPod Nano's music selection and found it isn't showing up in iTunes. I reinstalled iTunes, restarted the computer, reset the Nano and still nothing. It does not show up in Disk Utility but does show up in Apple Disk Profiler. When I try the iPod updater, it says "waiting for the iPod to be ready". My 30 GB iPod works just fine, immediately recognized by iTunes. As soon as I connect the iPod Nano to the computer, it goes to "Do not Disconnect", darkens, and stays there. It does charge. How can I reformat the Nano if iTunes or iPod updater doesn't see/recognize it?

A couple of pages later in the forum, I saw something about disk mode. http://docs.info.apple.com/article.html?artnum=93651
I tried that out and my Nano did mount. I then was able to restore the Nano to factory settings, after which time everything worked ok.

Ipod Nano not recognized on itunes!

I'm hoping someone will be kind enough to help me!
I just my first Apple product, an Ipod Nano (6th generation). I went through all the proper setups, but for some reason, itunes will not recognize my Ipod Nano.
Why??? I was told to stay away from Apple, but I wanted to take a chance and prove my friends and family worng.
I have tried everything Apple Support has suggested (obviously this is a problem for so many people!
Can I get help from Apple without paying a $35 Product & Technical Support fee. Really?
Please help me......I don't want to be out $150! I don't have that money to waste!

What have you tried so far in terms of troubleshooting this issue? Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

Nano not recognized by iTunes/updater but is by Windows

Now 2 full days trying to fix this thing.
WinXPpro-sp2 on a Intel865Perl motherboard
After the umpteenth removal and install of QT/iTunes/iPodService/iPodUpdater
and the uninstall of the USB Mass Storage Device in Device Manager
and shutting down all non-MS services except for qttask,iTunesHelper, and iPodService
I'll reboot the computer.
The iPod and cable are not plugged-in.
Fire up iTunes. Works just fine.
Plug in the iPod cable, with the Nano not attached... nothing happens (as it shouldn't).
Plug in the Nano -> Windows starts displaying connection notifications: Found New Hardware: iPod , USB Mass Storage Device , new hardware is installed and ready to use.
The nano now has the Do Not Disconnect warning on it.
Nothing appears in iTunes.
Under MyComputer the ipod appears: dmipod(C:)
and is acessible. I can use it like a disc drive.
If I were to go through this same process but fired up the iPod updater instead of iTunes, then, after plugging in the nano the updater would freeze for 3 or 4 minutes only to announce that it was unsucessful and close.
Odd bits:
all drivers are up to date,
no conflicts exist in the device manager,
the nano is formatted for Windows,
the nano has been reset using a friends computer,
the nano works just fine on a friends computer,
I've tried all the usb ports,
the usb ports work fine (as usb2.0) with my camera,
Fast User Switching is not installed, there is only one user,
the only odd thing about my computer I can find is that the primary drive is labelled F: not C: but no other software has ever had a problem with this...
.......help.plz.?.?.?.?..?...?......?......

New info:
I got it to work, but not with iTunes.
WinAmp has a plugin for iPods -works just fine.
---Breaking news---
Just got a call from a friend.
It is a drive label issue!
The iPod would take the C: label(recall that my boot disc is F:). Using disc manager to reassign it as D: made it visible to iTunes!!
Disc manager can be found by right clicking on MyComputer, manage. Select Disk Management. Right click on the drive you wish to reassign, Change Drive Letter and Paths, Change..., select a new letter.
I'm not really surprised that such a mistake exist, but I do hope that they fix it in the next update.
I'm sooo glad to have solved!

New ipod nano not recognized by itunes

hi,
okay today i got a new ipod nano, i plugged it into the computer and the computer recognized it but itunes didn't. I tried troubleshoot and reinstalling itunes and nothing. My ipod says connected but thats it and it freezes when i reconnected to diffirent usb ports. what should i do? help!!!!!!!
Message was edited by: ariz426

I supposed you have downloaded and installed iTunes 7 on your PC.
It can be either a problem of your PC or the iPod, let have a prove.
Try to find any computer (of course with iTunes preinstalled), if your iPod showed up there, then it is a problem on your computer, read this
http://docs.info.apple.com/article.html?artnum=93716
If your iPod does not show on any computer, then bring it back to the shop

IPod Nano not recognized by itunes

I just purchased my Ipod nano. When I connected it initialy I was prompted to udate the software on it. Since then my computer reckognizes it as e:drive but when I try to use itunes or ipod updater it tells me to please conect an ipod when my ipod is already connected. The ipod meanwhile when connected to my computer only displays the message do not diconnect. I have tried resetting my ipod, and reinstalling itunes and ipod updater and nothing works. I thought it might be a problem with the ipod so i exchanged it for a new one and I am still having the same problems.Please Help!

I've posted this to a few threads now (remember to look around a bit here before posting a question -- chances are someone else has had the same problem).
It worked for me. The problem seems to be the 3_23 update:
1. Go to Start > Run
2. Type "diskmgmt.msc" (without quotes). If it tells you it can't find that program, try it without the ".msc"
3. That opens the Disk Management program.
4. You should see your Ipod listed as one of the "volumes." It may not be identified as an Ipod; might just say "removable storage device" or something like that. You can tell it's your Ipod by the gig space shown. If it's a 4 gig Ipod, you should see something like 3.7 gig shown (less if you've filled it with music already).
5. Right-click on that device and choose "Format..."
6. Choose the "FAT32" option and click "OK" or whatever it displays to start formatting (I forget, and I'm not testing it again now!)
7. You will lose any music files on the Ipod, but when it's done, your PC and Itunes should recognize the Ipod, and it should then work normally.
Be careful in that Disk Management program. You could wipe your hard drive if you choose drives incorrectly.

IPod nano not recognized by iTunes, why & can it be fixed?

I registered my iPod Nano 3rd Gen when I created my iTunes account. Now that I have iPhone 4 as a device, iTunes no longer recognizes my iPod. I've tried most of the many user-unfriendly steps on Apple Support, to no avail. I want my iPod back & I'd live to know why it's "not registered", or I should say no longer registered.

Hello,
The cord might be the case, but first, try these suggestions:
Try putting your iPod into disk mode, then try connecting it to your computer again...
<a href="How to put your iPod into disk mode</a>
Do you have a wall charger? If so, then try connecting your iPod to that, and does it charge, or not?
Have you checked this link out?:
<a href="http://docs.info.apple.com/article.html?artnum=60941">iPod doesn't charge correctly
Does your iPod appear in "My Computer"? If so...
iPod shows up in Windows but not in iTunes
If not...
iPod missing in "My Computer" or in iTunes
Post back on what happens when you try these things out. I hope this helps!
~~Kylene

Ipod Nano not recognized by itunes but appears on the explorer. Log message

My ipod doesn't appear on itunes but is recognized by windows. It used to work before.
I have found several answers to this problem but no one can't solve the problem : 5R, Terminal Service, Ipod Service, Restore, Reset, Usb, Last version of Itunes....
With the last version of Itunes, I have launched the diagnotisc and the result is four green led.
I have recorded the log file and into this one there are few message that show errors (I have copied only interesting messages):
[SERVICE: 0x140,08:48:25 ERROR] Did not find first letter of stage
[SERVICE: 0x980,08:51:21 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
[SERVICE: 0x980,08:51:21 INFO] File does not exist!
[SERVICE: 0x980,08:51:21 INFO] [1] CreateFileW error 0x3
[SERVICE: 0x980,08:51:21 INFO] [1] WriteNewPrefs FAILED!
[SERVICE: 0x980,08:51:21 INFO] [1] ReadDevicePreferences() failed!
I can't understand these messages but I have the feeling that they have a relation with the hidden file Preferences store in ipod_control\device
When I tried to open Preferences with "bloc note" of windows it doesn't work. Maybe this file is corrupted seen that I can open the file "SysInfo" which is in the same repertory. When I format the Ipod with FAT32, these files reappeared with the next power on and I have always same problem.
Does anyone know if this file "Preferences" is readable with a valid iPOD?
What mean "Did not find first letter of stage?" of the log message?
Thanks for your answers,
Nicolas

If its brand new and doing this, return it with receipt.

Nano not recognized by Itunes

Similar Messages

Maybe you are looking for