Nano not recognized by Windows - tried all of the forum hints

SOOOO frustrating.
After downloading the latest update, my 4gb nano is no longer recognized by Windows or Itunes. It does not show up in device manager or even as an 'unrecognized device' in Device Manager. My wifes Nano (identical) shows up immediately on the same computer. My nano is not recognized on her computer, so it is definitely something with the Ipod, not the computer(s).
I've tried putting into disk mode, and I've followed the instructions on the web page that mentioned using the HP USB formatting tool. No dice - the computer just doesn't think this thing is a USB device. It charges just fine, plays just fine, etc. I've put it through all the diagnostic mode tests, and still nothing.
I really hate to pay some enormous fee to fix what was obviously some bug in the update.
Anyone have any other ideas ? I've reset the nano to factory defaults, etc. Is there a way to 'wipe it clean' when any computer doesn't recognize it ?
Thanks !

OK I had this issue found answer on another discussion topic. You have to reformat your iPOD drive to FAT32 using your computer and then use the updater to restore.
Here is what I did and it worked:
1. Connect your iPOD and put into disk mode (hold down menu and select until apple logo appears, then immediately hold down select and play/pause until iPOD enters disk mode)
2. Find out what drive your iPOD is on by looking in My Computer (e.g. E:, G: or I:)
3. Go to start menu --> run
4. Enter cmd and select'OK'
5. Black dos box comes up
6. type "format I: /FS:FAT32 /Q (enter)"
(I: is the drive name - change to your drive if different)
7. type enter when it asks for the disk.
8. Leave disk label blank. (just hit enter when prompted)
9. After finish formatting use system tray to safely remove hardware from the drive.
10. Restart computer
11. Launch ipod updater
12. connect ipod
13. After recognizes iPOD - select restore
14. Let it complete restore successful - iPod may still show the do not disconnect
15. Disconnect ipod (again using system tray)
16. Restart computer
17. Launch iTunes
18. Connect iPOD should be recognized by iTUNES (FINALLY!!)
If not try uninstalling and reinstalling iTunes - then connect iPOD
ABOVE worked for me. I had to do for two nanos after the updater caused them to crap out.

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