Nano will not operate like the users guide says

I bought a new Nano for my wife and so far I cannot get it to work properly. I've been going by the users guide and nothing works like it say it should. Guide says to swipe right to go back to home screen, cursor goes up. Guide says to hold on touch pad and will go back to home screen, nothing happens. Guide says to swipe left to go back one page, cursor goes down. If you try to rotate the screen then it will take you back a page, somtimes, usually this takes at least 5 tries. There is nothing simple about this new Nano. There is even a voice that comes on and talks whenever the ipod does anything. And I can't find anywhere to turn it off. Any help will be appreciated.

Is this the manual you are referring to?
http://manuals.info.apple.com/enUS/iPod_nano_6thgen_UserGuide.pdf
I think you have somehow turned on the VoiceOver functionality, which is a feature to help disabled people operate the Nano. If this is the case, the normal gestures won't work like you think they should.
If your iPod is unresponsive and you see a box around the screen, VoiceOver may be turned on and you must use VoiceOver gestures to turn it off. You can turn off the VoiceOver feature by following the instructions to turn off VoiceOver gestures on page 63 of the manual. You will need to use two fingers to turn off VoiceOver manually. Be sure to follow the instructions exactly.
If you are near an Apple Store, it may be worthwhile to have someone at the store help you with this.

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What version iOS are you using? Update
Then Its time to try a restore.
How to update your iOS device
http://support.apple.com/kb/HT4623
How to back up and restore (iCloud and iTunes)
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Nano will not operate like the users guide says

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