Nano won't connect

I have a customer that own's a 2012 GMC Terrain with the basic touch screen radio. When we plug into the USB port the Nano will charge, but will not function thru the radio or steering wheel controls. I used an Ipod 5th Gen and it works fine. Also going to a Terrain with the Navigation radio both the Nano and the 5th Gen I pod classic function thru radio and steering wheel controls. I checked software on Nano and it has the latest. Is this just a compatibility issue or are we missing a setting on the Nano?

yeah, it's firewire because ipod has nothing to do with firewalls, that's an internet connection thing. go to start>right click 'my computer'>click 'properties'>go to 'hardware' tab>click 'device manager' button>check if there is a red 'x' or yellow exclamation point next to something like 'ieee 1394'.. if so you likely need new/reinstall/updated drivers for your firewire hardware (which you could download from the manufacturer's website (pc manufacturer or if its a pci card that company) or possibly from a windows update). try usb if available cause it tends to work better on windows.
i apologize if the steps to device manager aren't completely correct i pulled that from memory because i'm on a mac right now (and no access to a pc) and i was assuming you are on xp.

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