Nano wont charge - tried everything, even went to the store

Ok, My comp is Windows 2000
i got the nano 3 weeks ago
it hasn't charged once
ive tried everything on this site and it still wont work
the box on my comp is custom made but i know it works with ipod's fine because my mini worked fine with it
the people at the apple store said the nano was charging there
i did get rid of all my software for my mini and put all the needed software on the computer for the nano.
so one question...what do i do?
oh, and i only have 3 more days to return it if it doesnt work
  Windows 2000  

Do you have service pack 4 installed on your windows? If not you need to get that downloaded and installed from microsoft.
To view which service pack that you have installed, right click on My Computer (either the icon on your computer desktop or in your windows start bar) and then left click on "properties." Your service pack information should be displayed in the window that comes up.

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