Nano wont update, wont play video

I just bought my two little sisters both ipod nano's and when i try to add video it wont go on the ipod, and it keeps telling me to update the ipod software but when i do, it downloads and freezes and says intunes network is unavailable. I've tried to update the software on both ipods for 3 hours, still get the same message. Anyone can help? I just bought them yesterday.

See if this helps: iPod Updater for Windows: "Internal manager error" occurs when restoring or updating iPod
You most likely will need to get the latest updater if you don't already have it by now. If it's not downloading on your PC maybe you could have someone download it for you.

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