Nanos won't update or restore

Hello all, I'm new to the forums and fairly new to apple products. I have never really been a big fan of apple just because, and itunes and the nano are now giving me a good reason. I have several gripes about overall itunes functionality, but thats for another section of the forums. My big issue is that my nano will neither update or restore, and I get the message "Could not update ipod 'Ben's Ipod', an unknown error occured (1417)" or "Could not restore ipod 'Ben's ipod', an unknown error occured (1418)". During the attempted "update", the ipod looks like it just goes into the charging mode and has no indication that there is a data connection with the computer. I have come to believe that it is itunes, as i have tried with several nanos (both of my younger brothers have them) and also a shuffle (one of my friends has one) with the same results. I have a very clean install of windows, and the virus protection is disabled. I have tried restarting services and all the other usb ports to no avail. Can any of you help me? I'm just baffled.
Custom Build P4   Windows XP Pro  

hmmmmmm.
it might be worth quickly checking on the issue from this document:
iTunes for Windows: iTunes 7 doesn't recognize iPod
(my diffidence here is because it's a fairly new issue, and i don't have a good feel for the "symptom sets" associated with it ... still, it does no harm to check.)

Similar Messages

  • Nano won't update or restore

    I just got a Nano, installed the original iTunes & iPod software off the CD, and was able to import and transfer music onto the nano. Yay. I learned that iTunes had an update, so I downloaded & installed that without incident. Yay. I then learned that there was an update to the iPod software - I downloaded that, and during the install, things became hosed. "Do not disconnect" displayed forever. I did a reset of the nano, disconnected it, and saw that the nano was now empty. I have attempted the "5 R's" over & over, with no success. I cannot do an update to the iPod, nor a Restore, because neither iTunes nor iPod Updater recognize the iPod as being plugged in. Also, when I plug in the iPod, iTunes no longer automatically loads. Nothing works right anymore. I've looked through so many help files, nothing has helped so far. Any ideas?? Pls help!

    wow man i have exactly the same problem than you , and i have tried all under the sun, im from venezuela but a friend of mine broght me from us an ipod nano of 4 gb, everything was correct until i decided to update my ipod , but during the install the message do not disconnect displayed forever, then, obviously i disconnected my nano after one hour ago or maybe more, but my surprise was that i didnt have neither music nor photos inside mi ipod, i cannot do an update, nor s restore because neither itunes nor ipod updater recognize the ipod as being plugged in. I don´t know what to do, but take this advice my friend, never update your ipod anymore, cause that problem can repeat over and over again, and the apple people know it, hey biff try to give back your ipod for warranty service cuz they will know exactly what to do with your ipod, bye man we are in contact, good luck

  • Nano won't update or restore in iPod Updater

    -My nano when connected to my PowerBook does not show up in iTunes
    -When iTunes is opened, it askes if I want to do a software update for the iPod
    -In the updater, it says that it is formated in Windows, and will not allow me to restore it (saying that I need to hook up with a Firewire), nor will it let me update it (saying that only macintosh formatted ipods can be updated).
    -I know that i need to restore it in OSX but it will not let me, and using the disk utility to restore it has not seemed to help.
    -I tried using a windows computer to restore it, which i was able to do, but it would not let me update it on my mac.
    Any suggestions?

    Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/ipod/download/
    http://www.apple.com/itunes/download/
    Plug your iPod with your Mac, open the iPod updater and hope it will allow you to click RESTORE.
    If still doesn't then
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”

  • IPod Nano Won't Update Or Restore To 1.1.3

    I tried to update an iPod nano to 1.1.3 using iTunes 7.2 and the update froze after being prompted for an admin user id and password. After 10 minutes I killed iTunes and then tried to update the nano again after iTunes discovered it was in recovery mode. That too froze and I had to kill iTunes again.
    I then went through the nano reset procedure and put the nano in disk mode and formated it. The format seemed to work, but the restore to 1.1.3 still freezes.
    This nano has had no problems until I tried to update it to 1.1.3.
    Any idea what to do now? Maybe try 1.1.2? Where can I get it?
    Thanks.

    I not only cannot update the nano, I can't copy music to it either. These problems occur on an iMac G4.
    I was able to update the nano and copy music using my iMac G3 running iTunes 7.0.2.
    So I went back to the iMac G4 and tried all of these things:
    1) Moved the nano to another USB port
    2) Used the cable from the iMac G3 on the iMac G4
    3) Rebooted my back-up disk and ran iTunes 7.0.2
    None of these changes fixed the problem. I still cannot copy music to the nano on my iMac G4.
    Any idea why the G3 works and the G4 fails? Could the 1.1.3 update be the problem?
    Thanks.

  • My iPod Shuffle won't update or restore.

    My iPod Shuffle won't update or restore when I put my iPod in it says iPod Service Error or Can't Mount iPod. Can someone please help me?

    The same thing happened to me, I called Apple (Is your Ipod still have the free 90 days free phone call?) they told me it was my battery. They said they think I should buy a new one. I did not. I didn't think it is really my battery. Are you connections clean? Have you tried different USB hubs? I've heard the USB's in the back tend to give off more power.
    Hope this helps.
      Windows XP  

  • Nano won't update

    My beautiful ipod nano is prooving to be more trouble than it's worth....nowadays it won't update. It's recognised on my pc and everything and new songs go onto my library no problem but when it claims to be updating "mr pod" it's not!
    Any ideas?

    If you have all your songs backed up in iTunes then try restoring your iPod. This will erase the hard drive, reload the software and return the iPod to factory settings. A fresh installation of the software will hopefully get it back updating for you as usual: Restoring iPod to Factory Settings

  • New Ipod Nano - won't update "not enough space" but its empty!!

    My wife's iPod Nano is brand new (I have a Video iPod so iPods are not new to me!)
    I get the message that the iPod cannot be updated because library is too big etc....
    What I did:
    I reinstalled iTunes.
    Restored library and unticked all tracks.
    Downloaded updater and restored iPod Nano.
    Tried to update "only checked" tracks - didn't work. Restarted system - settings of "checked songs" were saved - got same message.
    Tried unchecking this and doing "only sleceted playlists" with a playlist of 208MB (iPod Nano model is 1Gb) - still got same message.
    Tried everything I can think of - still no joy
    Adam

    Thanks for the suggestion but I am not using it as Firewire HD and I unchecked "enalbe disc use" anyway.#
    Something is definitely not right somewhere - when I switch to manual management of tracks it works fine - its just a pain to do that all the time.
    Cheers
    Adam

  • 3rd gen iPod won't update or restore with iTunes 7

    Ok, so my iPod has been kinda messed up for a while... it's getting a little older, and the battery is pretty much shot. During my last attempt at getting the iPod to sync with iTunes (a few weeks ago), I somehow managed to get it into disk mode, and I don't know how to undo it.
    Ok so that's one problem, but I don't know if that's affecting my iPod now or not.
    I have just recently--within the last couple of days--started trying again to fix my iPod. I've been looking at the support site, following any instructions I can find, and to no avail. Unfortunately, the time I decided to start working on my iPod was the same time the iTunes update came out, and from what I hear, people have been having many problems with iTunes 7 and iPod updater 2.0.
    I hook my iPod up to my computer, iTunes recognizes it--which is an improvement over the last version of iTunes, which didn't know my iPod existed--and the first time, it tells me the iPod is corrupted and need to be updated or restored. So I hit ok, then click "restore." It goes through the motions of restoring, then tells me it has restored, that it will then restart, and then show up on the "sources" list in iTunes, but it never shows up. The iPod itself says "OK to disconnect," and shows NO sign of restarting. I disconnect and reconnect my iPod, and then iTunes tells me the iPod is in "recovery mode" and needs to be restored. Same deal. Says it's restoring but nada. Now it does that same thing everytime I connect it.
    Is it just that my iPod is completely shot? Or is it because I'm trying to update it with a shotty version of iTunes? I'm stuck. Can someone PLEASE help me?!

    Well, stopping the iPodservice didn't make any difference. Apparently the iPod is so shot that iPodservice wasn't doing anything anyway, so it formatted fine even with iPodservice running.
    So here's the deal. I have been able to format my iPod. I've already done that. It's completely erased, formatted, redone, everything. But it will not restore in iTunes. Using iTunes 7, it shows up in the source list, but iTunes says it has found an iPod in recovery mode that needs to be restored. So then I click restore and it says it has restored, but it doesn't do anything. Just goes to an OK to disconnect screen. Unfortunately, I don't know if this is just an iTunes 7 issue or not, because my iPod doesn't even show up in any other version of iTunes.
    I tried many different things... when I restart my iPod and it isn't connected, it goes to the Apple, but then it comes up with the folder and exclamation mark icon, while the disk is whirring away. When I restart it while it is connected, it restarts, and iTunes says the same thing about the iPod in recovery mode.
    I tried putting the iPod into diagnostic mode, as is suggested in the intermediate steps in one of the posts, but because I can't even restart the iPod, I can't put it into diagnostic mode.
    I even tried what appeared to be the miracle fix for everyone's iPods--hitting it on the desk on its upper right corner. No such luck. I think my iPod is shot... and I just realized how much it costs to send yours in and get a replacement refurbished iPod... It's just not worth it... but then again, it seems like it's probably not worth it to get a new iPod now, either, since none of the software seems to be working correctly, and since I seem to have bad luck with electronics... maybe I'll wait until Microsoft comes out with their new media player... I should definitely be looking into something other than an iPod, since they obviously suck right now.

  • How do I get my IPad to work!  It won't update or restore in ITunes.

    My IPad will not work.  It will not update or restore through ITunes.

    Howdy Nozynan,
    The articles linked below detail a number of steps and a host of information that can help get your iTunes to successfully update or restore your iPad in iTunes.
    If you can't update or restore your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT201263
    Resolve iOS update and restore errors in iTunes
    https://support.apple.com/en-us/HT201210
    Regards,
    Allen

  • IPhone 3GS won't update or restore?!

    I don't understand why iTunes isn't letting me update or restore my phone... Everytime I try, iTunes reaches the "Verifying with Apple..." part and then I get an error saying "The iphone 'iPhone' could not be updated. This device isn't eligable for the requested build." There's two options on the error messages, more information and OK. Naturally, I clicked the more info option. I was taken to the following page:
    http://support.apple.com/kb/TS1275
    I've done everything the list has told me to, I even tried to restore and update on the phone and that even fails!
    What gives?

    Im having the same problem and practicly the exact same story hahaha, my old iphone broke so my uncle gave me his old 3gs but everytime i try to update or restore it it says that it was corrupted during download.

  • WON´T UPDATE OR RESTORE IPOD IN ITUNES 7 !! HELP !!

    I am having problems updating and restoring my ipod in itunes 7. It simply disconeects Ipod when asked to do so.
    Thanks a lot !!

    hmmmmmm.
    it might be worth quickly checking on the issue from this document:
    iTunes for Windows: iTunes 7 doesn't recognize iPod
    (my diffidence here is because it's a fairly new issue, and i don't have a good feel for the "symptom sets" associated with it ... still, it does no harm to check.)

  • My ipod won't update or restore.

    My ipod touch will not update or restore. It's 4th generation. 4.3 software. and im trying to update it to 4.3.3. I'm on a windows computer running Vista. I have done all updates to windows and itunes.
    I get error code 3194.
    I have tried everything suggested on the apple website.
    I have tried:
    recovery mode
    dfu mode
    manual update
    reinstalling 4.3.3 software
    and other things.
    Can you help me?

    The same thing happened to me, I called Apple (Is your Ipod still have the free 90 days free phone call?) they told me it was my battery. They said they think I should buy a new one. I did not. I didn't think it is really my battery. Are you connections clean? Have you tried different USB hubs? I've heard the USB's in the back tend to give off more power.
    Hope this helps.
      Windows XP  

  • IPod Nano Won't update,says playlists no longer exist,

    I am really getting frustrated with my iPod nano. First it started off by not updating songs. Then it started to erase songs when i connected it to itunes. So i erased everything hoping that would fix it. But now when I try to put them back on the computer says iPod update complete but there are no songs. It also say that the iPod can't be updated because the playlists no longer exist.
    If anyone knows how to fix this problem please respond as soon as possible.
    Thanks

    Ok, first try a restore. Next, on the playlist issue...
    Did you delete the playlists from iTunes? If so, then the iPod is trying to automatically update, but it can't, since the playlists no longer exist. Try putting your iPod into manually update; you can find that in the iPod Options tab.

  • Nano won't update new songs from library

    When I first connected nano, my itunes copied all my songs to the ipod very well. But if I add new song to my library, connect ipod nano to my computer, it says updating, done. But the song isn't in my nano. Whats going on? PC user.

    Have you tried Restoring iPod to factory settings with the Latest iPod Updater?

  • Nano won't update and I've tried everything

    I've read many other comments about situations similar to mine, but have yet to find a solution that works. When I first got my nano, I hooked it up, it downloaded my Itunes library and everything worked great. Then a few days later, after I had added more songs to Itunes, I hooked it up and it said it was updated but none of the new songs were actually on the nano. I've checked the song files, they're okay. I've done the 5 "R's" about 20 times. I've updated my Itunes and Ipod software. I even resorted to "restoring" the Ipod which also didn't work. Since it will no longer download anything and I've restored it, now there is nothing on the nano. I've tried renaming it, changing my settings and dragging the files to the nano icon manually and again, it says it is updating, but when it's done there's nothing actually on the Ipod.This has been going on for more than a week as I struggle to find a solution and I'm so frustrated I'm wondering if I need to send it back. Please help!

    Bug fixes:
    iPod Updater 2006-01-10 delivers:
    * iPod Software 1.1 for iPod
    * iPod Software 1.1 for iPod nano
    * iPod Software 1.2.1 for iPod with color display
    * iPod Software 1.4.1 for iPod mini
    * iPod Software 3.1.1 for iPod with Click Wheel
    For all other iPod models, iPod Updater 2006-01-10 contains the same software versions as iPod Updater 2005-11-17.
    Important: After downloading the iPod Updater software, connect your iPod to your computer and launch the iPod Updater application. If iPod Updater determines that your iPod needs to be updated, click the Update button to install the latest software on your iPod.
    Features of iPod Software 1.1 for iPod, and iPod Software 1.1 for iPod nano:
    * Support for the iPod Radio Remote
    * Bug fixes
    Changes to iPod Software 1.2.1 for iPod with color display, iPod Software 1.4.1 for iPod mini, and iPod Software 3.1.1 for iPod with Click Wheel:
    * Bug fixes
    Regards
    Colin R.

Maybe you are looking for