NAPP convention complimentary 12 months access to CC won't work outside USA?

I attended the NAPP Photoshop Convention in Las Vegas this year and was given a 12 month complimentary access to Adobe Creative Cloud. However when I returned to New Zealand and tried to use the activation code it would not work because the code was 'purchased' (given) in the USA. Has anyone else had this problem.

I'm sure there is some user group manager at NAPP that has a direct red phone line to Adobe and can help you get a valid code. This is most definitely outside of normal Adobe support, as such stuff is issued in bulk and tied to the specific sponsoring deals made with the respective organizations.
Mylenium

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I was given complimentary 12 month access to Creative Cloud, but cannot find the code to redeem it, help please?

The complimentary access was given to me by my University, sent by email. Only a pdf was included which stated I had to sign in to the redeem page first, then I would get another email with the code. It hasn't turned up and it's already been more than 24 hours. Any help would be really appreciated!

You have 20 Gb of space allocated to you. It symbolizes that you have an active CC. You just need to download the creative cloud & activate it with this Email ID of yours.
CC mostly asks for serial number if:
1. There is no CC registered to the ID with which you had signed.
2. There are entries of Adobe in Host files of the computer.
3. The activation count has exceeded.
In you case most probably it should be reason no.2 if you have already download CC.
To download use : Creative Cloud Help | Install, update, or uninstall apps
Please refer to:
Creative Cloud applications ask for serial number
Re: Invalid serial number?
Regards
Rajshree

FAST ACCESS FACIAL RECOGNITION WON'T WORK ON DELL STUDIO 1555 SINCE MOZILLA UPDATE

When Firefox updated my Facial Recognition Fast Access on Dell Studio 1555 no longer works. The box shows up but not green line around it

Some Firefox add-ons have a hard limit on compatible versions and may stop working after a Firefox update. To check for a newer version from Dell, see this article:
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Haven't used iTunes in months...WiFi won't work on Iphone...HELP!

Back in late March 2013, iTunes lost all of my data (apps, music, etc) after a routine update. I tried to restore but the most recent backup in the iTunes folder was from 2012. I basically gave up on iTunes altogether and started using wireless on both my iPhone & iPad to download new apps and updates. This was working just fine, until a couple of months ago.
Now, my iPhone 4S refuses to connect to WiFi anywhere. I've tried to connect to multiple networks and it simply refuses to work. Sometimes it's grayed out and other times it just searches forever and finds nothing. My iPad connects to my home network with no trouble but it seems the iPhone simply doesn't recognize WiFi anymore!
This is a BIG problem because my iPhone is stuck on IOS 6 and is unable to download a possible fix or larger app updates. I've considered reconnecting to iTunes for that reason, but I'm afraid to lose all of my data (settings, contacts, apps, music, etc) if I do so.
Before I go to an Apple specialist and fork out some money for a fix, I've come here for any tips and advice you guys could provide.
Thanks in advance!

This whole process is frustrating - why can't iTunes simply synchronize with my iPhone and rebuild my libary that way?
Regardless I have a few more questions:
1) Since iTunes on my PC is still linked to my account (even though library is empty) will all of my iTunes purchases and apps show back up after sync?
2) Seeing as all my music is on my PC, should I simply painstakingly rebuild my Playlists AGAIN? I really wish I didn't have to do this part in particular since, I manually added most of the individual song data.
3) For future reference, what is the best way to back this up because clearly iTunes itself isn't capable of doing so.
Thanks again guys.

TS3367 My FaceTime keeps saying the server encountered an error processing registration please try again later,I've tried again later for months and it still won't work tration

i cant get my facetime on

Direct you to the proper forum for MacBook :
MacBook Series Forums
https://discussions.apple.com/community/notebooks?view=discussions

Have used Illustrator CS5 for months. now it won't work- says "insufficient memory to run applic."

Have used Illustrator CS5 for months. now suddenly it won't work- says "insufficient memory to run application". Lenovo w700, windows vista. Illustrator CS4 works, Photoshop CS5 works, everything else is working fine, in fact they all get loaded together.
I found no solutions on the community board.
Can I remove Ill. CS5 without damaging CS4, and then reinstall CS5? And if so, then how do I reinstall it?
This is not fun.
D Lund

Nope, it opens a tiny little window, plus opening the floating tool menu
This time I did not use the desktop short cut, but used what should be the exec icon under program files, expanded the window and it worked!
Is this like taking my kid to the doctor-- I'm all better now daddy!
So what gives? Richard Lund
Research Associate,
St. Joseph's University
Carnegie Museum of Natural History
co-PI, The Bear Gulch Project
www.sju.edu/research/bear_gulch

I have a smartphone but dont want any data, can I set up my account so I dont have to pay the monthly access fee?

I have a smartphone but dont want any data, can I set up my account so I dont have to pay the monthly access fee?

No you are required to do so.

I received a complimentary 12-month membership to Adobe Creative Cloud. But, already had Adobe CC .

Hello
I received a complimentary 12-month membership to Adobe® Creative Cloud. But, the problem is I already had Adobe CC account which will expire on May 5th 2014.
Could you suggest me what should i do? Can I hold my activation code til my existing Adobe CC Account almost expire?
Thank you, Ja

Unless the membership states that it expires by a certain date you should be able to hold on to it until the time when your current account membership expires and use it then.

Lost phones and monthly access charges

I have just realized that for the past 12 months I have been paying monthly access fees for a phone reported lost and had service suspended. After reporting the phone lost while on vacation, my husband bought another phone and signed up for service, separate from the Family Share Plan the lost phone had been part of. Today, while at the office, going over monthly expenses with a new practice manager, we realized that there was a monthly charge for the suspended number. When I called to ask about a refund, I was told by a representative and a supervisor, that because I had not indicated I wanted the service suspended and NOT billed, the billing was my responsibility. I would not be able to receive a full refund.
While the dollar amount is less than $200.00, I found it odd that the responsibility was mine to indicate after 30 days, that I did NOT want to be billed for a lost phone. So the lesson is, BUYER BEWARE, and just because you report your phone lost and have service suspended, you may not be entirely free of charges, even with a new phone and contract.

I can certainly understand your frustration. When you sign up for service with VZW, you enter into a contract. Most likely 2 years. If you do not fulfill 24 months of that contract, then you will be charged an early termination fee. This is the same for any business. If you suspend WITHOUT BILLING, meaning months go by where you do not pay a monthly access charge, then your contract end date will extend. This is in order to fulfill the 24 months of that contract. You aren't obligated per that contract to pay more than 24 months. Your service continues after those 24 months (which are typically consecuative but in situations where there is a suspense without billing, there could be a gap) and after that contract you are able to cancel without any penalty or continue service month to month, or enter into a new contract.
You can suspend indefinitely when you suspend WITH billing. There are time limits and restrictions for suspend WITHOUT billing. This is for your protection. Again, you would never get out of a contract if you could just suspend that line and not pay anything!!! In your situation, you should be thankful that you have been paying.
Liken it to paying for a hotel. At 2:00 AM you cant go to the desk and say that you want to leave and not have to pay for the rest. You pay for the WHOLE night!! ...well most respectable hotels anyway...
Service is great, but most people expect every company to bend their rules to suit self. Where is individual responsibility. You can't always tell a company what you want to happen. There are guidelines in place for a reason. Same reason I can't go to a restaurant and order a piece of rare chicken! If every customer got their own "utopian version" of customer service (i.e. selfish) it wouldn't be fair to me or the other customers!!!

180.14 pounds for two months access? Something wen...

Moved house on Dec 15th last year. Was just supposed to be an account transfer to new house but somehow this got cocked up and a new account had to be made.
Paid 114.19 in Dec for this quarter that we are in on old account.
Was told to pay a further 65.94 for the new account. So far 180.14 paid into the account as of early jan and not even hooked up yet.
I was without internet from Dec 15th till Jan 14th so roughly a month.
Then i get a refund for 74.95 bringing the total down to 105.19 that i paid for two months access so far.
Now i am getting another bill demanding another 31.25 for line rental and broadband for FEB 14th - MAR 15th. So what was that 105.18 for then? For one months access? I paid in the 114.19 for this quarter in DEC and was without access for a whole month out of this quarter.
Something is seriously wrong and i am owed some funds. Cant deal with indians in india who have no authority to do anything other than to stall and procrastinate so voicing my concerns here for any an all to read.
Only monaing about the bill, mind you. The uptime and actual service provided has been excellent and the best i have seen since i joined the net in 1994. I hardly have any downtime at all and that is really nice to have.

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Remote access to Time Capsule won't work

Over the past couple of months I've been doing lots of research and planning into replacing my Mac Pro and old MacBook Pro with a new Mac setup. I was looking for efficiency, productivity and ultimate portability so the Macbook Pro Retina and Time Capsule grabbed my attention.
I was interested in the MacBook Pro Retina for work (travel) and home leisure use. Due to having so much music and video iTunes content, I was interested in purchasing a Time Capsule and a secondary external hard drive, placing all my iTunes content on the Time Capsule which I would then back up to the external hard drive when I was at home. I would then setup Time Capsule to be accessible over the internet so that I could view my media content through iTunes wherever in the world I was (internet speeds permitting of course). By doing this I could carry only my work files with me on the 512GB SSD Macbook Pro Retina, but could access the Time Capsule media files remotely, either via wi-fi or by tethering my iPhone 5.
So I purchased a Time Capsule to test my theory. I followed online guidance on how to achieve such a setup and using my 2008 MacBook Pro (which runs Snow Leopard) and a friends internet connection I got the system to work. I was able to remotely contact Time Capsule and watch High Def video content via wireless internet and even tethered to my iPhone. So I went and purchased a Macbook Pro Retina (running Mountain Lion) and set about setting up the system in the same way. But this is where something's gone wrong. I can't connect to the Time Capsule over the internet at all.
The Air Port utility has been updated to version 6 which is lacking the ability to instruct the Time Capsule to "Allow access over WAN". I thought I'd make sure it still connected via the internet using my old MacBook Pro, which had definitely worked perfectly just a couple weeks earlier, and that won't work either. I can't find the option to "Allow access over WAN" within Airport Utility 5.6.1 either? And the simple apple script application that I wrote (following an online guide) to open the remote connection to Time Capsule with the double left click on an icon has stopped working too.
I don't pretend to be a network engineer and I'm no I.T. expert, though I usually manage to teach myself what I need to know to sort issues like this out, but this has gotten me really stumped! I tried downloading an old version of Airport Utility to see if that had the "Allow access over WAN" feature (within the 'Disks' > 'File Sharing' area of Airport Utility) but my Mac OS won't allow the old versions to run.
Perhaps the version of Airport Utility I used on my Macbook Pro a couple of weeks ago didn't have the "Allow access over WAN" check box either and I just didn't notice - which is likely unless Airport Utility updates itself in the background without any prompts etc. I certainly didn't notice a software update for it any time over the past few days. Either way, I don't understand how it could have been working a few days back and now it's suddenly not.
I used this guides to gain remote access to Time Capsule successfully just a couple of weeks ago:
http://www.youtube.com/watch?v=SIQ7SzA1cK4
Can anyone shed any light on the issue and point me toward a fix please? I'd appreciate the help.

Thanks LaPastenague. I'm not sure if I have a static IP but I can confirm it hasn't changed in the past month.
I've pretty much come to the conclusion that what I want to do isn't really possible using Time Capsule. Like I mentioned, I had remote access working a couple of weeks ago but it seems like apple have updated the firmware or airport software to remove something that was necessary to remotely connect in the same way. And even if I did get it working I think it would still be so restrictive, requiring a fast wifi or mobile phone tethered connection to view my media files over the internet.
I got connected via iCloud and B.T.M.M. but the connection was very slow and video wouldn't stream well at all (painful). It seems that the speed constraints would make it very frustrating each time I simply wanted to look through my vast iTunes music collection or movie library. Album covers won't appear either.
Even if it were possible to connect via a static IP I just don't think that the WAN connection would be stable or fast enough to offer an efficint solution(?), so I'll probably have to by an external portable HD and use Time Capsule for Time Machine and Printer Sharing.
I wish I could stream my iTunes movies and music successfully over the internet, but right now it just doesn't seem possible.

TS3297 when accessing, iTunes store, iTunes stops working?

When accessing iTunes store, Itunes stops working.
Problem event name : APPCRASH
Application name ; iTunes.exe
Application version : 10.6.3.25
Failed Module : atiumdag.dll

Ever since I got a new laptop with Win8 (5 months ago) I have been unable to access the iTunes Store. I've searched for answers and nothing has worked. Gave up for several months since Apple told me I'd have to pay their support team to fix the issue. Today I found this thread, applied the fix found by "DonInDassel" and so far I'm accessing the store with no issue. I copied & pasted the file into the new location so it stayed in both locations, just in case. iTunes store is still running after 30 minutes and I've been randomly clicking all over the place just to test it!!!! Why can't Apple figure this stuff out? LOL! I hope y'all have the same success!
https://discussions.apple.com/thread/5275871
PS - installed latest version of iTunes

Safari and firefox stop working after a few minutes of browsing, regardless of what site I'm on. I have to restart my computer to get internet access again but it only works for a few more minutes, then I have to restart again. Please help!

Safari and firefox stop working after a few minutes of browsing, regardless of what site I'm on. I have to restart my computer to get internet access again but it only works for a few more minutes, then I have to restart again. I don't get a spinning ball, it just stops working at whatever page it's on. I can close the program just fine but when I re-open it, either safari or firefox, it freezes trying to load the hompage. This started a few days ago after trying to stream a movie on my computer. I'm on a Mac Air OS X Version 10.6.8 and have downloaded all updates. When I go into finder, it says I have over 80 gigs available. Is there some other memory cache that I need to check? Thanks so much for your help.

ejwoodall wrote:
It's not a router problem as I explained in my post. If it was a router problem then I wouldn't have the problem everywhere I go. It is an issue with the software.
Then I guess the millions of people running 10.5.7 with no issues are just hallucinating that their machines are working fine?
I'm not trying to belittle your issues; you're certainly having them and I know first hand how annoying an intermittent AirPort issue can be. (In fact, mine was due to an AirPort driver bug that no one else seemed to suffer from.)
The single best diagnostic you could do is take your system running 10.5.7 to an Apple Store, and try using their in-store network.
If your machine performs flawlessly, it may be a router issue.
If your machine has connectivity issues there, it may be a hardware problem with your machine.
There have been numerous people in multiple threads over the years who swore that an update was buggy because things used to work, but returned later to sheepishly admit that they took their machine in, a problem was found and fixed, and now their Mac works flawlessly with the newer software.
But simply reinstalling 10.5.5 in no way means the explanation of how firmware bugs may be at play here is incorrect.
In the context of that explanation, all you've done is possibly reinstall software that asks to add "2 + 3."

I bought new Macbook Pro 13" around two months before .My Apple ID is working on all other things except app store . It is buffering for a lot of time and lastly coming on screen " can not connect to app store " Please help me

I bought new Macbook Pro 13" around two months before .My Apple ID is working on all other things except app store . It is buffering for a lot of time and lastly coming on screen " can not connect to app store " Please help me

Have you tried repairing disk permissions : iTunes download error -45054

Is there a way to access the "Creative Cloud Clipboard" repository outside Adobe Line/Sketch Apps?

Is there a way to access the "Creative Cloud Clipboard" repository outside Adobe Line/Sketch Apps?
For instance via (macbookpro) web, local directory (CC desktop), or mobile web? As opposed to Utilizing the feature purely in Adobe line/sketch?
I mean... I know i could just take screen shots... via the iPad's protocol. However, that would defeat the purpose of creative cloud.
The point of accessing the creative cloud clipboard, is so that I can create Time-Lapse .GIF's of my drawings, Using the "timeline" feature (undo)....which is amazing feature btw.
Honestly the solution for me... would be to have an option to export a .GIF (animated), .tiff sequence, or video file (m4a mov). I would say export options would be 1. File Size & Type (Context...) 2. Detail, # of Slides (How long is your timeline, what do you want to show, what level of detail?) 3. Share (Behance, Creative Cloud Files, MMS, iMessage, etc... 4. Open in... Photoshop, Aftereffects etc...
I think this would be great for..tutorials, multi-media, prototyping (wireframes, character design, etc). So, i'm not saying this should be a heavy set...focal point of the application, after all an animation app all itself would be nice. However, I think a feature like an "interactive timeline" would push users to be even more creative, by hacking, creating ghetto rigged *** backwards ways of prototyping that...actually might be more convenient. This is the story Adobe is trying to tell, the story of process, whats in your head... in the moment. Thats why behance is integrated, because process & feedback + exposure are essential to developing as a creative, so Adobe has put together a great platform...for its users. So, yeah...Adobe.. here's your chance to gain a greater insight into creative process, and integrate it directly into the creative cloud platform. I think it would be huge for Ink & Slide , Behance, and Student-Teacher / Designer- Company relationship.
"Share | Project Timeline " "Intervals | # of images" "Crop | Length (time)" "Crop | Project Area (artboard?)"
Yeah this question took a left turn...but hey.... either or.
EDITS............
***You can copy images to creative cloud files....via the share function in ADOBE SKETCH... thats how I made the .gifs im going to attach.***
***However, in ADOBE LINE, if you try to copy multiple images of the same project, they do not receive unique filenames, thus replacing all images in the saved sequence****

First, to answer your initial question - no there is no way to access the clipboard content outside of the apps at this time.
The idea of exporting a timelapse is very interesting, and something we have been thinking about, but there are already some decent ways to do this. Check out this video of a drawing in Line created by Brian Yap Adobe Ink and Adobe Line Illustration - YouTube
You can create this kind of video using several of the available apps that let you display your iPad screen on your computer using Airple. Some examples are Reflector http://www.airsquirrels.com/reflector/ and AirServer http://www.airserver.com/

NAPP convention complimentary 12 months access to CC won't work outside USA?

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