Napster To Go & Windows XP Prob

Followed all the instructions and installed everything as described in manual... all was well. Napster saw the player Windows saw the player... but Napster said I needed to upgrade firmware to transfer songs... Upgraded my firmware on my Zen Micro and now when I plug it into the Computer the USB prompt pops up and says what it is.... but Napster says there is no device... I tried to check the firmware and it is now new version (per my player) but if I try to re-run firmware upgrade the Micro Zen program says the MP3 player is not connected? Napster also says no MP3 connected when it once did on the original firmware... Can anyone give me any ideas? Its crazy and thanks for any advice!

I'm not sure if the DRM update will help you, or if there's a way to reinstall the Napster software.

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